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Work Background
MaterSenior Project Manager
Oct. 2024Brisbane City, Queensland, Australia
MaterSenior Project Manager
Oct. 2024 - Nov. 2025Brisbane City, Queensland, Australia
RP InfrastructureNational ICT Manager
Jan. 2024 - Jun. 2024* Hired very late in a technical migration project in the context of a recent business merge between Ranbury Management Group (Brisbane-based) and RP Infrastructure (Sydney-based). Key line of business: Construction Project Management and Cost Engineering/Advisory services).
* Re-engaged Key external stakeholders. The project execution phase had been delayed twice before I commenced. I quickly identified and established strong relationships with those stakeholders, established their information needs and other requirements, re-established working relations between the key external stakeholders and managed to successfully deliver the migration (migration/consolidation of two Azure tenancies into one and establishing domain trusts between two local MS AD domains).
* Completed the onboarding to RPI’s new primary MSP. As a consequence, also ended up with an additional deliverable- a consolidated ICT Asset Management System.
* Delivered the combined entity's first fit-for purpose hardware ICT Asset Management System (based on Ralph3), replacing 12 asset-related spreadsheets.
* Consolidated the domain name registration environment to one provider (MelbourneIT) from multiple registrants.
* Lead an implementation project for an office desk reservation system (Tactic) in the Brisbane office, standardizing all RPI main offices on the same reservation system.
* Redesigned and implemented internal communications via a complete overhaul of the internal email distribution list/group environment. Removed many on-prem/hybrid legacy lists, recreated all lists in Azure (cloud-based), based on new company structure and location-based requirements.
RP InfrastructureInformation Communication Technology Project Manager
Jan. 2024 - May. 2024
Lowes Petroleum ServiceICT Manager
Aug. 2022 - Jan. 2024Year 1:
* Resolved long-standing system availability issues with the LPS SageCRM system.
* Major OPEX costs savings through review and renegotiation of main MSP Vendor contracts and services to ensure all services are aligned with current business requirements.
* Initiated & completed a 4G industrial modem upgrade (from 3G) program for all LPS OPTs (Outdoor Payment Terminals), 1 year ahead of the 3G service deprecation/shutdown in Australia.
* Initiated a program to migrate all sites' fixed-line comms services to the Telstra TIPT system which continues to realize significant ongoing cost savings as it rolls out.
* Authored and implemented the first-ever formal Cyber Awareness Program Strategy for LPS, outlining the key components and organisational goals for the program.
* Implemented Checkpoint SMTP & Cloud Security Gateway to provide comprehensive, end-to-end Cyber Security controls, to consolidate and increase the LPS Cyber Security Posture, via a single pane of glass, * Optimised the configuration of Checkpoint- EDR (Endpoint Detection & Response), improving organisation device/endpoint security, increasing the LPS Cyber Security Posture
* ATG (Automatic Tank Gauge) EDI integration with Brisbane City Council automated fuel inventory management system.
* Implemented centralized email signature management software (Exclaimer) to increase brand protection & control. This also provides a medium for “dark funnel marketing” opportunities.
* Reviewed and updated all LPS corporate policies relating to ICT at LPS.
OCWEN Energy (trading as Lowes Petroleum Service)Information Communication Technology Manager
Aug. 2022 - Dec. 2023
International Education Services (IES)Director Of Information Technology
Dec. 2010 - May. 2022Formulated and executed the IES IT Strategy.
Designed, implemented transformative enterprise-level IT Infrastructure and systems during a continued period of rapid. mutli-year business growth. Successfully extended complete IT infrastructure, systems and services capabilities (including SIP telephony) to two totally greenfield physical sites/buildings, on-time, and on-budget in both projects.
IT Infrastucture and Services footprint increased from 2 buildings with three data centres to a hybrid network topology (Azure AD) including 3 buildings with 5 on prem data centres and two Azure tenancies servicing multiple domains and federated applications access for vastly widened stakeholder types and requiements. Designed and implemented hybrid network topology with Azure, on-prem AD. Consolidated and strengthened authentication services and Identity Management around Azure AD, incorporating on-prem and cloud-based app services. Allowed for greater self-service account management. Reduced related HelpDesk requests by 20% Worked with internal stakeholders to successfully implement multi-factor authentication treatments organisation-wide with positive user acceptance as a result. Network and systems optimisations, successfully enabling our organisation to seamlessly move between on-prem and alternate/remote operations capabilities in the event of Govt health-based stay-at-home/lockdown directives. Widened the IES VPN service from mainly the Regional Marketing Managers to all staff, without any direct or significant additional cost. Initiated and championed organisational change in the adoption of cloud-based technologies company-wide, leading to transformative change in both core service delivery and administration/communications. Use of email for internal messaging/file sharing decreased 35% Cyber Security analysis of our extended operating environments- testing and implementation of treatments and systems to optimise the protection of our IT & digital data assets.
IES CollegeInformation Technology Manager
Dec. 2006 - Dec. 2010IT Strategy
Network Design
New infrastructure roadmaps/implementation
Business Continuity
Disaster Recovery
IT Risk Assessment/Management
IT Project Management
IT Service Management/FreshDesk
Network/Information Security Designed, and implemented new, transformative enterprise-level IT Infrastructure and systems during a period of rapid. mutli-year business growth.
Directly responsible for the tranformation of the IT Infrastucture and Services footprint from 3 floors of one building + 1 data centre at central site, to the whole building (seven floors) and ultimately to two physically-separate, logically integrated buildings/sites with 3 on-prem data centres.
Implemented the following core enterprise systems-
Sophos Enterprise Network Security Microsoft SUS
Dell OpenManage
Microsoft Active Directory (LDAPS for systrems integretions with the University of Queensland systems)
Microsoft Exchange
Moodle LMS
Claroline LMS
Alfresco web-based collaboration platform
IIS
Linux
LAMP
Centralised KMS Attainments: Master of IT (QUT) (3 x Deans List Awards)
CCNA 1&2
ITILv3
IES CollegeInformation Technology Administrator
Oct. 2001 - Dec. 2006Network administation
UNIX Administration
Symantec Ghost Enterprise
REMBO (Centralized Pxe boot & reimage)
Microsoft Technologies (Server, OS, Enterprise)
End-user support Systems implementations/upgrades Saved IES $25000 in my first year by acquiring skills (UNIX system administration- FreeBSD, Linux) that enabled the ending of sole reliance on outsourcing for the management and admin of the local servers. Migrated the proprietal Student Information/Admin System, (myFy) from a leased, managed, externally-hosted server at WebCentral, to an on-prem server (Internet Services at the time were a metered cost, charged at a per-MB download)- $15000 PA saving for IES Increased access performance of website by 60% by replacing the 2mbps external access bottleneck with the 100mbs local area network access to the website.
Vendor/Relationship Management Saved IES $25000 in my first year by acquiring skills (UNIX system administration- FreeBSD, Linux) that enabled the ending of sole reliance on outsourcing for the management and admin of the local servers. Migrated the proprietal Student Information/Admin System, (myFy) from a leased, managed, externally-hosted server at WebCentral, to an on-prem server (Internet Services at the time were a metered cost, charged at a per-MB download)- $15000 PA saving for IES Increased access performance of website by 60% by replacing the 2mbps external access bottleneck with the 100mbs local area network access to the website.
University of QueenslandClient Systems Support
Nov. 2000 - Sep. 2001Client Systems Support Officer in the UQ Department of ITS (Client Systems). Supported End-users and IT systems for Faculties, (Arts, Business-Economics-Law [BEL], Engineering, Schools, (ICTE-UQ, Religion) and Administrative Departments and services (International Education Directorate, Admissions, Enrolments, Vice-Chancellory, UQ Coop Bookshop) throughout the University Of Queensland, St Lucia campus and offsite locations (Treasury House, Brisbane CBD, UQ Veternary Clinic, Dayboro, IES/UQ Foundation Year, Spring Hill)
Projects:
UQAPS Citrix thin-client rollout- Central Administration
Full PC Lab deployments (IES\UQ Foundation Year)
The University of QueenslandSystem Support Specialist
Nov. 2000 - Sep. 2001
FUJITSU SERVICES (MANAGED SERVICES) LIMITEDIT Support Engineer
Jan. 1999 - Sep. 2000Lvls 1-3 End user support of SGI (Silicon Graphics, Inc) Windows-based high-end, proprietary "Visual Computing" desktop and server systems throughout the Asia-Pacific Region under a 24/7 SLA with Fujitsu Services, Ltd from Fujitsu's Canberra-based call centre. Due to the superior rendering and computing performance of these devices, "end users" tended to be 3D Graphics Designers, Developers and Researchers ( OpenGL, CAD-based design, visual special-effects) working for companies and entities including:
Boeing Australia Australian Army
University of Queensland "QUAKES" HPC Visual Simulation Farm
Fujitsu Australia and New ZealandInformation Technology Support Engineer
Jan. 1999 - Sep. 2000
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