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Work Background
Sarkisian & Associates, LLCPrincipal, Technology and Customer Strategy
May. 2023New York City Metropolitan Area- Designing and implementing technology strategy bespoke to customer base accompanying innovative healthcare advocacy model
- Evaluated effectiveness of technology strategy and client initiatives with KPI metrics and outcome measures - Restructured website content and SEO, resulting in 200% improvement in website ranking
Enhanced digital marketing strategy
MTX GroupProject Manager | Core Project Lead
Sep. 2022 - May. 2023- Worked with internal and external leadership teams to implement new educational grant management system for State of Washington, from initial requirements phase to go-live - Managed worldwide staff of 15+ developers, QA and business analysts as part of project leadership team for State of Washington
- Successfully oversaw financial and human resources to ensure projects were completed on-time and within budget
MTX GroupLead Integration Business Analyst | Team Lead
Sep. 2021 - Sep. 2022- Served as a liaison between client (NYC Office of Technology & Innovation), Salesforce and internal Onshore/Offshore Teams
- Ensured task assignment accuracy across Teams resulting in 40% productivity increase
- Managed and communicated business and functional requirements to Architecture, Development and Quality Assurance teams resulting in 100% on target deployment activities - Built, managed, and developed an agile team comprised of 20+ personnel, provided coaching and mentorship, conducted performance evaluations, and established inclusive work practices
Schneider ElectricMarketing Specialist | Digital Marketing & Media
Jun. 2019 - Sep. 2021Boston- Led development and execution of paid social media strategies across multiple segments resulting in a 5% visibility and traffic increase across the company's web pages
- Established new and managed existing direct media relationships with external partners to identify new leads opportunities and grow an existing audience
- Created and optimized paid social ads with LinkedIn, Facebook, Twitter, and Google Ads - Introduced Reddit as a key strategic partner for Cloud & Service Providers and Data Center segments, resulting in a 3.4% CTR increase over a span of two quarters
Schneider ElectricGlobal Content Governance Analyst
Oct. 2018 - Jun. 2019United States- Documented and validated global and regional website deployment rules contributing to 15% user satisfaction increase across 60+ country and global websites
- Prepared and co - managed content model and mapping usage rules to enforce the new process
- Worked hand in hand with Global Content Strategy Director to approve, implement and govern regional deployment standards for global web content across multiple websites
Schneider ElectricScrum Global Project Manager
Mar. 2017 - Dec. 2018United States- Implemented analysis driven content strategy to introduce company’s segment services in a competitive space, resulting in top ranking on Google
- Contributed to a 5% project cost and resource allocation decrease by acting as a liaison between technical and business teams throughout the lifecycle of the program
- Managed delivery expectations with stakeholders across various geographical regions of the organization
Schneider ElectricAgile Business Analyst | Associate Product Owner
Jan. 2016 - Mar. 2017Wakefield, Rhode Island Area- Enhanced team productivity by 10% by managing user stories within JIRA sprint backlogs, creating formal documentation and co-managing internal team’s workload. - Co-managed external agencies accountable for the delivery of various SDL and HTML web properties to improve internal team’s efficiency. - Managed stakeholder expectations by collaborating with team Product Owner and Scrum Master to define and communicate priorities and delivery time frames.
- Created Visio process diagrams to explain the new business process that replaced a previously used methodology.
- Led the successful transition of a small business to an agile methodology, resulting in improved customer satisfaction and increased efficiency
- Participated in agile ceremonies such as sprint planning, standups, and retrospectives to drive the project forward and inspire the team
BJ's Wholesale ClubSAP Master Data Analyst
Nov. 2014 - Sep. 2015MA- Conducted transactional data analysis and utilized SAP master data to boost the company’s revenue growth.
- Handled documentation while collaborating with business associates to enhance stakeholder understanding of legacy POIMS and new SAP ERP systems.
- Developed and implemented data quality metrics and procedures to ensure data accuracy and integrity
Responsible for the accurate and timely loading of master data into the ERP system
United Natural FoodsEnterprise Business Data Analyst
Aug. 2012 - Nov. 2014Providence, Rhode Island Area- Increased team’s delivery speed by 30% through agile methodology introduction - Drove a 15% increase in testing environment data accuracy by creating, executing and validating UAT plans
- Lead a SharePoint project that was key in UNFI extending its relationship with its largest customer. - Documented and communicated business, system and functional requirements to data modeling, development and testing teams resulting in an on-time deployment of an enterprise reporting environment
- Utilized industry standard software such as Tableau, SQL, and Python to extract, analyze, and interpret data
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore