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Work Background
Dream teamIT Support
Apr. 2021RemoteTechnical Support Specialist | IT Support | Microsoft 365 | Intune | Azure As an IT Support Specialist at Dream Team HR, I serve as the primary point of contact for technical issues across a 150-user organization. I specialize in troubleshooting and resolving complex IT challenges, ensuring seamless operations and user satisfaction. Key Responsibilities & Achievements: - End-User Support & Troubleshooting: Efficiently manage and resolve support tickets, handling a wide range of technical issues from password resets and remote desktop connections to network restrictions and IP-related troubleshooting. -Microsoft 365 & Intune Administration: Manage Microsoft 365 environments, configure Intune policies, and deploy software and security configurations for remote and on-site employees. -Azure & Cloud Services: Support Azure-based services, assisting with user provisioning, role-based access management, and security compliance within cloud environments´ .-Hardware & Remote Setup: Procure, configure, and deploy hardware and software for remote users in Colombia, ensuring smooth onboarding and minimal downtime. -Project Management & IT Initiatives: Contribute to quarterly IT projects, implementing solutions that enhance infrastructure efficiency and streamline IT operations within the company. I am passionate about optimizing IT workflows, enhancing security policies, and leveraging cloud solutions to improve business operations. Constantly seeking opportunities to automate tasks, enhance user experience, and drive IT excellence. Technical Skills: Operating Systems: Windows, macOS Cloud & Security: Microsoft 365, Azure, Intune, Active Directory IT Support Tools: Remote Desktop, PowerShell, Device Management Networking: IP troubleshooting, VPN, Firewall Configurations Hardware & Software Deployment
MicrosoftMicrosoft service advocate
Apr. 2020 - Nov. 2020Bogota ColombiaDuring my work at Microsoft as aTechnical Support agent with the VISUAL STUDIO SUITE, I had to do various types of activities like: · Helping different kind of VISUAL STUDIO administrators from all over the world to assign their subscriptions correctly. · Explaining VISUAL STUDIO administrators how to manage the subscriber portal at manage.visualstudio.com(this was done via E-mail or by arranging a meeting through Microsoft Teams). · Helping different Microsoft agents to resolve many kind of Microsoft related questions such as: downloading product keys for different software, helping Azure Active Directory administrators to manage and delete their subscriptions, resolving all type of server errors such as : error 500, error715 and many other technical issues. · Keeping track of my daily assigned cases. · Assigning different types of VISUAL STUDIO subscriptions to various types of companies. Escalate cases to Microsoft engineering teams.
Lorex TechnologyTechnical Support Staff
Jun. 2018 - Jan. 2020Bogota ColombiaDuring my work for Lorex Security Systems I learned to perform Multiple tasks like: · Picking up phone calls from customers that had technical problems with their Lorex cameras and helping them resolve their queries and issues with our surveillance systems. · Writing detailed reports about different troubleshooting performed on the cameras or surveillance systems for replacements to be approved. · Building different types of data entries for excel files. · Keeping good communication with my team. · Providing the customer with a comfortable experience while we were troubleshooting their cameras.
El Elefante Del LibroEncargado de libreria
Feb. 2015 - Mar. 2018Madrid EspañaElefante Del Libro is a library located in the center of Madrid, while working there I learned how to: · Upload and search for books in different databases. · Develop an extraordinarily strong customer service attitude. · Upload different types of information to Microsoft Excel.
Greek ArmyProfessional Soldier
May. 2009 - May. 2014Orestiada GreeceDuring my work at the Greek army I had to learn to: · Divide my day to complete all the duties assigned by my superiors. · Provide an inventory of the different elements encountered in an army camp. · Make sure all the new soldiers adapted well to the army camp.
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