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Work Background
TTX CompanyDigital Workplace Architect
Nov. 2021United StatesDevelops the TTX endpoint device (desktops, laptops, tablets, phones, etc.) and printer infrastructure requirements, and for facilitating and implementing high quality, cost effective approaches for meeting both new and on-going TTX digital workplace needs. Configures and manages digital workplace tools, technologies, and devices, such as the Microsoft 365 platform and endpoint management tools. Ensures security and compliance in line with best practices through endpoint management technologies, identity management, and security configuration/tooling. Gathers business, communication and functional objectives by leading client working sessions, reviewing the competitive landscape, and creative brainstorming sessions with the project team. Participates in service delivery engagements by acting as a subject matter expert. Works with customers to architect modern desktop management solutions using Windows 10, 11, and Intune. Collaborates with Digital Security team on designing and building secure digital workplace that is compliant with applicable government regulations and industry security requirements. Maintains systems in accordance with best practices to improve security, reliability and resilience of the systems in production. Liaise with stakeholders to understand requirements and challenges associated with a distributed workforce. Documents stakeholder requirements. Makes recommendations and gathers team consensus to solve problems and prepare proposed solutions.
Green Thumb Industries (GTI)Senior Device Administrator
Jan. 2020 - Nov. 2021Greater Chicago AreaManage, maintain, and monitor the global internal & external (cloud) systems and infrastructure for Azure. Designed, Deployed, and maintains the endpoint management system and is responsible for the security and software inventory for 3,000 workstations across the country. Monitors and responds to cyber threats and network security events across the entire organization. Leverages Cloud application security platforms to manage threats where needed. Designed and deploys Point of Sale systems and workstations for 100+ manufacturing and retail locations. Performs onsite and remote troubleshooting of devices. Administration of the Salesforce Service Cloud and the Social Studio platform. Manages policies, creates users, assign roles, and import data to assist with Customer Service operations and Social Media initiatives. Designed and built OS imaging infrastructure to effortlessly reimage and manage various devices remotely. Built operating procedures for information security such as responding to specific types of security events and reporting them. Built patching processes to ensure device security and compliance with industry regulatory standards. Manages endpoint security software such as Cisco Endpoint Security and Microsoft Defender for Endpoints. Facilitates and conducts the Information Security Awareness corp-wide training and weekly security bulletin. Curates’ security and infrastructure documentation on the corporate knowledgebase. Mentor the Associate Device Administrator where/when applicable. Conducts audits of internal and 3rd party systems to ensure SOX compliance.
HARIBO of America, Inc.Senior Information Technology Administrator
Jun. 2017 - Dec. 2019Rosemont, ILManages all information technology infrastructure, including VM Ware server provisioning, monitoring, and maintenance. Manages the Veeam backup and disaster recovery system, Cisco VOIP, LAN, and WLAN maintenance and troubleshooting. Deploys and manages OS and server updates through an enterprise level endpoint management system. Responsible for deploying and maintaining the company’s VPN / firewall security systems and protocols. Provisioning of new network equipment as needed. Supervised and collaborated with 3rd party vendors and contractors on technical improvement and expansion projects. Directs and mentors the Junior IT administrators and exists as the final escalation point for any matters unable to be resolved by the Senior Manager or Junior IT Administrators. Administration of Citrix Workspace Applications and Services. Responsible for the updating and improvement over Haribo’s legacy systems to bring them in line with more modern practices. Developed and enforced new IT Policies and collaborated with Human Resources to continuously develop policies for future growth. Managed the IP-re-calibration project for North America which brought HoA systems on parity with German headquarters and merged the two networks and domains to create a homogenous network. Frequently worked with international teams to update and merge the technical environments of other locations including Brazil, Turkey, and Rogers Arkansas, and was an integral part in establishing the One Haribo network in North America. Responsible for all conferencing technology and events including Town Halls, Lunch and learns, All associate events, etc. Provisions new user accounts, laptops, cell phones, and printers to new employees. Troubleshoots user laptops, cell phones and desktop applications.
Sentinel TechnologiesSystem Engineer
Dec. 2013 - Jun. 2017Downers GroveProvided Level 3 technical support and project management to multiple managed services clients. Supported technical environments of multiple corporations on a 24-hour schedule while managing employees on site. Responsible for maintaining and administrating servers, software installation/updates, workstations, telephones, and network systems for multiple environments daily. Manages Active Directory and Identity Management tools to create and edit over 5000 users for multiple environments combined. Provided Tier III support to associate engineers, executives, and clients. Manages and directs infrastructure improvement projects such as software upgrades and migrations. Recommends and implements new procedures and processes to improve overall IT operations. Developed long term system planning for additions and upgrades to client environments. Works with various industry vendors to procure service contracts. Collaborates regularly with senior management personnel to fulfil business operation needs and goals. Assisted with monthly/weekly reports for Managed Services clients. Creates and maintains documentation of processes and procedures. Oversees hardware purchasing and inventory control. Demonstrates proficiency with budgets and cost/benefit analysis. Serves as liaison between senior management and service providers. Worked closely with renowned professionals to develop industry-specific applications.
Sidley AustinIT Analyst
Apr. 2011 - Dec. 2013Chicago, ILProvided Level 2 IT support by telephone, email, and virtual presence for 2500+ high demand users globally. Coordinated the resolution of user incidents with various support and escalation groups throughout the firm. Demonstrated proficiency with project management skills and working with workstation, laptop and mobile device deployment projects with strict deadlines and high demands. Maintained above 88% first call resolution rate per month. Administrator of RSA SecurID Authentication technologies for local and global users. Performed account provisioning and administration for users. Knowledgeable with Exchange 2003 and 2010 administrator tools. Avaya Telephone System Subject Matter Expert. User Authentication Subject Matter Expert. Administration and Troubleshooting for mobile devices such as Blackberry, Android and iOS. Demonstrated a strong working knowledge of a wide array of applications including Microsoft Operating Systems and Office products, Box Tone Blackberry monitoring and administration tools, Citrix Administration Console, Remedy Ticketing and Asset system. Gained experience with law applications such as Relativity, iManage, Lexis Nexis and various document processing applications.
ValCom TechnologyPC Field Technician
Jan. 2008 - Aug. 2010Greater Chicago Area
MIS Computer Corp.PC Technician
Sep. 2006 - Dec. 2008Greater Chicago Area
IBMPre-Professional Programmer
Jun. 2002 - Dec. 2005Greater Chicago Area
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