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Work Background
AafjeFunctional Application Manager
Sep. 2022Rotterdam, Zuid-Holland, NederlandAs a Functional Application Manager at Aafje, my role serves as a crucial link between end-users, primarily nurses, and our IT department. I specialize in analyzing the utilization of various nursing call systems by both end-users and clients. By closely examining user interactions and system functionalities, I identify areas for improvement and development. My responsibilities include assessing the needs and preferences of end-users, translating them into actionable insights for our IT team. Additionally, I play a central role in knowledge transfer, conducting training sessions for both the IT department and end-users to ensure a seamless adoption of the nursing call system. Through this role, I contribute to the seamless integration of technology in healthcare, ensuring that our systems align with user expectations and ultimately improve the overall quality of care.
Call Me AM: SEO Diensten, Webdesign & VAOwner Call Me AM
Jun. 2021 - Jan. 2024Dordrecht, South Holland, NetherlandsI founded Call Me AM in 2021, a company dedicated to web design and on-page SEO, with a primary focus on fostering the online growth of entrepreneurs. At Call Me AM, I specialize in crafting creative websites, particularly catering to healthcare clients. My unique approach involves not only creating visually appealing websites, but most importantly a functional websites with keen emphasis on SEO strategies. Next to that I served as a Project Manager at Fans Tomorrow. I translated, planned and managed the social media of Body & Fit for 4 different countries. A project I really enjoyed, with great feedback:
"Thank you for always making the impossible (deadlines) possible. You’ve been a real angel with your constant positivity and flexibility."
Loes op LocatieBooker
Feb. 2020 - Feb. 2021Rotterdam en omgeving, NederlandAt Loes Op Locatie I was booker of unique locations for films and photography. My main tasks were handling customer inquiries by making personal proposals, making quotations and I offered financial support by making all invoices and checking payments.
Urban ResidencesGeneral Manager
Sep. 2016 - Feb. 2020Rotterdam, Provincie Zuid-Holland, NederlandUrban Residences is the temporary home of your dreams featuring minimalist design, unparalleled comfort and personal service. My tasks as General Manager at Urban Residences were: Facility management: Planning all maintenance work; Main contact for all stakeholders, such as the owners association, contractors and suppliers; Budget management; Handling customer complaints and queries, but also replying to online reviews and e-mails; HR: Recruiting, training and supervising the front/back office team and maintenance team.
Civic Guest House Backpackers HostelSabbatical Year
Sep. 2015 - Aug. 2016AustraliaFollowing on from my career at Hostel ROOM, I decided to pack my backpack and travel through Australia for 1 year. I worked different jobs. At the City Oasis Inn, in Townsville, I worked 4 months as a supervisor in the restaurant and I worked for 5 months at the Civic Guesthouse, Townsville, as a Front Office Manager.
Hostel ROOM RotterdamGeneral Manager
Aug. 2009 - Aug. 2015Rotterdam Area, NetherlandsA hostel with an atmosphere like home with over 100 beds. After my internship in 2009 I started as an assistant manager and quickly grew to become the first general manager within the hostel. In my role as a General Manager I’ve always been the go-to person for my staff and my guests. I grew the hostel from 80 to 110 beds, while improving service and quality standards. Guest satisfaction levels improved substantially, making ROOM one of the most loved hostels in the Netherlands and amongst the European hostel industry. Revenue steadily increased with improved occupation rates, which grew from 60% to 85%, and reduced staff- and overhead costs. All this was accomplished while maintaining the homely feeling and a personal touch.
De Horizon / Erasmus cateringWaitress and host at restaurant and events
Jul. 2009 - Feb. 2010Rotterdam Airport, Netherlands• Escort customers to their tables
• Prepare and set tables following standard practice
• Present menus to guests and respond to questions concerning menu items
• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
• Provided exceptional, friendly and fast service
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
• Prioritizing tasks in a fast paced working environment
Yukadi VillageHead of kids club and part of animation team
Jul. 2007 - Aug. 2007Bretagne, FranceA camp site focused on families with young kids in the west of France • Organizing day activities for the kids
• Organizing general activities during the day and night for kids and adults • Performing in shows, hosted by the campsite
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