Niruban Jeyamohan - Application support specialist, DHL IT Services

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Work Background

DHL IT ServicesApplication Support Specialist (DevSecOps)

Jan. 2021Malaysia• Provide Level 2 and Level 3 support for IT operations, including platforms such as OpenShift and Azure. • Offer support during and after production deployments, addressing any issues promptly. • Develop and implement automation scripts or tools using Jenkins and GitHub to streamline repetitive tasks and enhance issue resolution efficiency. • Create comprehensive user manuals, installation guides, and troubleshooting procedures for applications hosted on Oracle and PostgreSQL. • Assist users in efficiently navigating and utilizing software applications. • Monitor application performance and functionality using Grafana and Splunk, identifying potential issues to ensure smooth system operations. • Collaborate with cross-functional teams to communicate complex issues, discuss solutions, implement bug fixes, or deploy patches. • Conduct User Acceptance Testing and Production Simulation Testing for new application updates or patches to ensure they meet user requirements. • Enhance application support services by suggesting improvements and boosting efficiency.

DatacomTechnical Engineer

Dec. 2019 - Mar. 2020Malaysia• Provided proactive and reactive support services to maintain the availability,reliability & security of client's core infrastructure. • Implemented patches, updates, and fixes and ensure replications and DR functionality were maintained. • Administered resources, access, connectivity, and configurations. • Interact with vendors to procure hardware and software, manage vendor relationships, and stay informed about the latest technological advancements. • To perform remote troubleshooting of Odin Application Management product in client’s hosting *(Saas). • Consistently ensure all open tickets managed and support within SLA (Jira). • Managed domain registrations and billing operations. • Hands-on experience in Jenkins, Shell scripting, Power shell and Python. • Strong knowledge in Linux distributions (Dockers/Containers). • Troubleshoot errors related to SQL database (SQL, Postgresql, & MariaDB). • Strong knowledge in Networking concepts (DNS & DHCP), Web servers, Apache & IIS.

GoogleIT Support Engineer (TVC)

Dec. 2017 - Dec. 2019Kuala Lumpur, Malaysia• Provided Level 2 technical support as a vendor for Google Street View team in the APAC region. • Conducted troubleshooting for break/fix issues, offering configuration support, and delivering technical guidance to clients. • Managed remote data integration and oversaw the process for data center systems, including Storage Area Network (SAN) and Network Attached Storage (NAS). • Administered Dell PowerEdge R720 servers, Lidar, and i-Drac configuration. • Utilized company tools to assess network functions and performed root cause analysis for issues. • Tested new Linux-based OS/image releases and applications, escalating identified issues to the appropriate teams for resolution. • Qualified module performance to hardware specifications, ensuring adherence to quality standards. • Implemented modifications for applications and tools using Linux scripting. • Administered resources, access, connectivity, and configurations to optimize system performance. • Conducted rigorous testing of hardware components, ensuring they met specified functionality and performance criteria.

Synoedge Sdn. Bhd.BIM Application support

Dec. 2015 - Nov. 2017Malaysia• Install new/rebuild existing servers (Windows 2008 & 2012) and configure hardware, services, settings, directories, storage. • Troubleshooting Software and Hardware failures through communication with clients. • Network setup, such as Router/Switch/Printer installations and configurations. • Email account administration, i.e., account integration and management • Website Domain maintenance and web page development (Blue-host) • As an Auto-desk re-seller, helping our clients for Auto-desk installation/troubleshoot. • Auto-desk license management and Inventory auditing for clients. • Experienced in Virtual Application, AWS (EC2) for collaboration with other users through network.

NCS GroupDesktop Engineer

Apr. 2015 - Jun. 2015Singapore• Providing desktop and network support for NCS at Sea games 201F project. • Con#guring Router and Switch for large enterprise network. • VPN congratulation for end user access. • Dealing with Software and Hardware support queries reported to the support desk. • Email account administration, i.e., account creation and management and distribution lists on Exchange 2007. • Working experience in Server management and Active Directory. • Configure and troubleshoot routers and switches.

24/7 TechiesTechnical Support Specialist

Jul. 2014 - Feb. 2015• Assigned to give Stechnical support for Global Microsoft product end users. • Microsoft of#ce con#guration and troubleshootiung for Of#ce 36F • Outlook con#gurations and troubleshooting (IMAP/POP3) • Network Con#gurations and Troubleshoots for routers/switches. • Maintain operation by troubleshooting faults of VPN circuits, WAN and LAN. • Strong knowledge in networking (DNS. DHCP and IP) • Working experience in Microsoft windows and Mac Operating systems. • Working experience in Data storage and recovery.