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Work Background
AkkodisTeam Lead
Jun. 2019Bucharest, Romania
Hexaware TechnologiesHelpdesk Specialist
May. 2018 - Jun. 2019Bucharest, RomaniaProvide Active Directory support (creating user account, create and manage distribution groups, mailbox, grant access on requested file share etc), Microsoft Exchange management, Office 365,SAP, SCCM, Sharepoint, VPN, printers. Performing troubleshooting and problem resolution for software and hardware issues.
Respond to user Email messages, phone calls and research, diagnose, and resolve technical issues.
Tickets follow-up and escalation in accordance with priority.
StefaniniHelpdesk Specialist
Jun. 2017 - May. 2018Provide technical assistance and support for incoming queries.
Support for any Remote Access, SAP, Citrix, VPN, Sharepoint, CISCO, Printers.
Working on different Ticketing tools like Remedy, Smart IT , Service Now
Solving all MS Office ( Outlook , Excel, Word, Power Point) issues
Webhelp RomaniaCustomer Service Specialist
May. 2015 - Jun. 2017Bucharest, RomaniaProviding customers help by phone, email, chat.
troubleshoot issues regarding Internet connection,mobile network using different tools.
Support For different types of internet connection like optical fiber And orhers .
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