Hexaware TechnologiesHelpdesk Specialist
May. 2018 - Jun. 2019Bucharest, RomaniaProvide Active Directory support (creating user account, create and manage distribution groups, mailbox, grant access on requested file share etc), Microsoft Exchange management, Office 365,SAP, SCCM, Sharepoint, VPN, printers. Performing troubleshooting and problem resolution for software and hardware issues.
Respond to user Email messages, phone calls and research, diagnose, and resolve technical issues.
Tickets follow-up and escalation in accordance with priority.