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Work Background
JM Thomas Forest Products CoOperations Specialist
Nov. 2020Boise, Idaho, United States• Began as a primary representative, managing high-volume phone systems, vendor communications, and scheduling logistics for daily shipping and receiving of dozens of loads.
• Transitioned into inventory management, overseeing receipt of inventory stock levels, coordinating deliveries, and maintaining accuracy across multiple product lines.
• Directed the location’s accounting department with invoicing, reconciliation, and internal reporting.
• Provided operational support to the sales team by streamlining order processing and ensuring timely customer fulfillment.
• Collaborated cross-functionally to improve internal workflows, contributing to greater overall efficiency and customer satisfaction.
Outback SteakhouseHost & To Go Specialist
Nov. 2019 - Feb. 2022Boise, Idaho, United States• Provided friendly and efficient front-of-house service as a host, managing guest flow, waitlists, and reservations to ensure a positive dining experience.
• Specialized in coordinating to-go and curbside pickup orders, maintaining accuracy and timeliness under high-volume conditions.
• Communicated effectively with kitchen staff and customers to resolve issues quickly and ensure customer satisfaction.
• Maintained cleanliness and organization of the host station and to-go area, contributing to overall restaurant efficiency and guest satisfaction.
Idaho Department of Corrections One Stop Reentry CenterFront Office Executive
May. 2019 - Nov. 2019Boise, Idaho, United States• Provided comprehensive front office support to reentry program staff and participants, serving as the first point of contact for walk-in clients, phone inquiries, and scheduled appointments.
• Assisted in coordinating services for individuals transitioning back into the community, maintaining professionalism and confidentiality in a high-sensitivity environment.
• Managed scheduling, intake paperwork, and daily office operations, supporting both administrative efficiency and client needs.
• Collaborated with staff to ensure smooth communication between service providers and clients, contributing to the center’s mission of successful community reintegration.
Boise State UniversityStudent / Graduate Student
May. 2014 - Aug. 2024Boise, Idaho• Earned a Bachelor’s and Master’s degree while dedicating time to personal and professional development.
• Focused studies on leadership, organizational behavior, business operations, and strategic planning.
• Engaged in self-directed learning to strengthen skills in communication, emotional intelligence, and operational management.
• Demonstrated resilience, discipline, and a commitment to long-term growth while overcoming personal challenges.
Holland America LineContract Crew Officer
Aug. 2013 - Mar. 2014Seattle, Washington, United States• Managed comprehensive crew operations aboard international cruise vessels, including payroll administration, HR coordination, and personnel record-keeping for multi-national staff.
• Served as the primary liaison for shipboard customs and immigration documentation for each country entered, ensuring full compliance with international maritime regulations.
• Handled onboarding and offboarding logistics for crew members, including contracts, travel arrangements, and orientation processes.
• Maintained sensitive employee information with strict confidentiality and upheld company standards for safety, conduct, and operational readiness.
Ketchum Grocery LLCContract Business Manager
May. 2012 - Aug. 2013Ketchum, Idaho• Oversaw all operational facets of the business, including payroll, accounting, human resources, marketing, and daily store operations.
• Managed financial reporting, budgeting, and vendor relations to ensure fiscal health and cost efficiency.
• Implemented marketing strategies to improve community visibility and increase customer traffic.
• Directed hiring, onboarding, and employee relations, fostering a positive and productive work environment.
• Streamlined business processes to improve efficiency and support long-term sustainability during a transitional growth period.
Raymond James Financial Services, Inc.Registered Paraplanner / Insurance Agent
Feb. 2010 - May. 2012Ketchum, Idaho, United States• Provided full-service administrative and financial planning support to the firm’s principal financial advisor and a diverse portfolio of clients.
• Created detailed monthly financial updates, portfolio reviews, and documentation to support ongoing client relationship management.
• Maintained an active insurance license and delivered tailored corporate health and life insurance solutions to business clients.
• Ensured compliance with regulatory requirements and internal standards while handling sensitive financial information with discretion.
• Acted as a primary point of contact for client inquiries, policy updates, and account maintenance, reinforcing trust and continuity of service.
Uberstix, LLCOperations Manager
Nov. 2007 - Jun. 2009Hailey, Idaho• Directed end-to-end operations for a global toy company, overseeing international manufacturing imports, U.S. distribution, and supply chain logistics.
• Managed international shipping and customs coordination for product distribution across global markets.
• Oversaw day-to-day U.S. operations, including accounting, finance, human resources, and administrative functions.
• Served as liaison for investor communications, contributing to strategic planning and business development initiatives.
• Implemented process improvements to enhance efficiency, reduce operational costs, and support business scalability.
Sun Valley DevelopmentProject and Operations Manager
Mar. 2004 - Nov. 2007Ketchum, Idaho• Managed all office operations including bookkeeping, scheduling, and administrative oversight for a fast-paced real estate development firm.
• Oversaw full project lifecycle management, tracking development progress from planning and permitting through construction and final completion.
• Maintained investor relations, prepared progress reports, and coordinated financial updates to ensure transparency and stakeholder alignment.
• Supported real estate transactions as a licensed realtor, assisting with property listings, client relations, and closing processes.
• Played a key role in coordinating cross-functional teams, vendors, and contractors to ensure projects met quality, budget, and timeline expectations.
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