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Work Background
DRONAMICSVP IT and Cybersecurity
Jul. 2024
DRONAMICSDirector IT and Cybersecurity
Jun. 2022 - Jul. 2024- End to end responsibility for the IT organization within the company.
- Design, build and scale the IT ecosystem including personnel, infrastructure and processes.
- Grow and lead a team from scratch to a competence centre owning IT services and products.
- Own the strategic roadmap that enabled the transition from a start-up to a scale-up.
- Establish IT procurement practices and manage vendor relations. Budget responsibility.
- Deliver value to the Business by delivering and securing information technology solutions for corporate, engineering and airline needs.
Bosch.IODepartment Manager - Cloud Operations
May. 2021 - Jun. 2022- Lead the Cloud Operations capacity within Bosch.IO with a team of 20 professionals.
- Drive the strategic Cloud-native transformation of the organization via consulting and project activities.
- Support external and internal sales during the opportunity lifecycle.
- Ensure Cloud-agnostic approach to the development of new offerings
- Own the production payloads of the company's software needs.
- Vendor stakeholder for AWS and Azure enterprise cloud subscriptions.
CargotecHead of IT Services - EMEA
Jul. 2019 - Mar. 2021- Internal sales and delivery responsible of IT services and solutions to the Business Units within the region.
- Responsible for the development and delivery of Corporate IM services across EMEA with user base of 2500 employees across 80 locations.
- Leadership of local IT Managers across the region.
- Ownership of license and support agreements, renewals and re-negotiations across EMEA.
- Liaise between the business areas senior management and Corporate IM on projects, escalations and functional requirements to support daily operations, organic growth and M&As.
STS Medical GroupGroup IT Director
Mar. 2017 - Jul. 2019- End to end responsibility for the IT organization within the Group.
- Management of IT staff, infrastructure, resources and processes across the company's facilities in Germany, Italy, Luxembourg and Bulgaria.
- Leading major projects for IT infrastructure consolidation and ERP integration across multiple OpCos
- Owner of Infrastructure transition and transformation from legacy on-premise systems to a full cloud based environment with Office 365, Dynamics 365 and Azure.
- Define and oversee the IT strategy of the Group to facilitate business needs and growth.
- Plan, forecast and control budget expenditure in a complex multi-entity environment for both CAPEX and OPEX.
- Ownership on all vendor and third-party contracts related to Information Technology
- Solid reporting line to the Group's CEO
UnifyHead of Network Services
Apr. 2016 - Mar. 2017Sofia, Bulgaria- End to end responsibility for all Network services within Unify
- Coverage of 200+ locations worldwide in terms of WAN, LAN, WLAN, RLA and Special Networks
- Own, control and negotiate the contracts in a multi-vendor setup including but not limited to ATOS and British Telecom and TCS
- Forecast and budget the OPEX and CAPEX for the Network Services
- Led global projects related to site moves, consolidation and infrastructure improvements
- KPI and SLA governance with alignment to ITILv3 and contractual agreements
Hewlett Packard EnterpriseIT Manager Workplace Messaging and Collaboration
Sep. 2015 - Apr. 2016Sofia, Bulgaria- Leading a team of 20 Messaging and Collaboration specialists and SMEs skilled in the support of customers' IT collaboration infrastructure(Microsoft Exchange, Microsoft Share Point, LYNC, O365). - Combined experience in IT with leadership and motivational skills to create a positive working experience for the team and an excellent service for our customers. - Compliance with ITIL practices of IT Service Delivery Management, LEAN methodology, quality and service excellence programs - Maintaining high-level communication with clients and account communities - Contribution to fiscal year aspire forecasts, operational & financial efficiency targets, quality and productivity improvements
Hewlett Packard EnterpriseIT Team Lead Workplace Messaging and Collaboration
Sep. 2014 - Aug. 2015Sofia, Bulgaria- Directs and controls activities for business or IT area including one or more disciplines. - Plans, directs, and monitors high-end operational activities of staff and drives the strategic plan for the team. - Ensures team meets or enables achievement of relevant IT metrics and commitments per IT business goals and objectives. Communicates organizational business plans and strategies and drives performance planning and review. - People management, leadership and personal development - Assisting team in communication with customer and account representatives. Maintaining quality of documentation and communication.
Hewlett-PackardIT Process Manager
Sep. 2013 - Aug. 2014Sofia, Bulgaria
Hewlett-PackardMessaging and Collaboration Administrator
Jul. 2011 - Aug. 2013Sofia, Bulgaria- Administrating customers’ Lotus Domino environments and the full range of Lotus messaging and collaboration products (Traveler, Quickr, Sametime etc.). - Administration of Microsoft Exchange environments for corporate grade customers. - Problem Owner for Messaging and Collaboration department - handling, assessing and assigning problem records for the whole team. Coordinating problem management and communication between Root Cause Owners and customer. - ITIL v3 and ITSM compliance in order to provide provide resolution of both day-to-day and complex tasks while being compliant with process requirements. Implementing Problem and Change management as defined by those frames. - Windows Server 20xx support and troubleshooting for issues with servers, users and databases as well as standard requests. - Administrating Unix based messaging technologies such as Postfix and Ironport for corporate grade environments including Google's Postini and Symantec.cloud (MessageLabs)
Sixty K Ltd (60K)Technical Support Agent
May. 2010 - Aug. 2010Call agent providing technical support to ADSL and email clients of the company.
Hostway CorporationTechnical Support
Jun. 2009 - Sep. 2009Technical support in the Sofia call center. Providing hosting, email and website support to customers of the company.
Ion Computers LtdTechnical Support
Dec. 2007 - Aug. 2008Hardware assembly, maintenance and repairs.
Software installation, troubleshooting and configuration.
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