Anglo PlatinumDelivery Program Manager
Jan. 2005 - Dec. 2010Johannesburg Area, South AfricaOverall responsibility for contractual obligations including operations, service delivery, financial performance, business development, relationship management, service excellence, management accounting and general management. Achievements
• Improved service delivery contract
• Implemented optimised vendor management contracts
• Delivered multiple projects
• Winner of highly prestigious Inner Circle award, recognised as a top performer in the company globally – only 5 winners out of 130,000 employees
• Member of global Innovation team delivering new ideas to clients around the world
• Turned around a large account leading to contract extension, improved Customer Satisfaction and increased revenue and profits • Reduced delivery variability through the management of demand, organisational change, skills development, workforce allocation and profile, suppliers and relationships
• Developed a global three tier delivery model delivery for offshore companies wanting to spread their risk with a combination of high quality relationship management, effective cultural consistency and low cost delivery
• Registered South Africa as a low-cost delivery centre, ultimately delivering work for clients on four continents. • Delivered financial predictability by controlling funding, assets, estimation and pricing
• Reduced delivery variability through the management of demand, organisational change, skills development, workforce allocation and profile, suppliers and relationships
• Implemented service improvements through performance assessments, deal evaluations, risk analyses, judicious auditing and scenario planning
• Standardised reporting reports, forecasts, root cause analyses and communication plans