Monica Garcia

Senior AI Data Trainer @Outlier AI

✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDev🗿 HRCustomer Success ManagerCOOProject ManagerHR Business PartnerML Engineer

Experienced and enthusiastic multilingual professional with a strong background in Business Operations, HR, Supply Chain, Retail and Change Management. I have successfully led multiple teams as a Director and VP in the hardware retail industry in the Dominican Republic, driving operational excellence and delivering exceptional results. I have also leveraged my diverse skill set as a Business Development and Customer Success Manager in the food tech industry in New York City, where I collaborated closely with clients to ensure their success and maximize their satisfaction. Currently, I am freelancing as a Senior AI Writer of LLMs for Outlier AI. With fluency in multiple languages, I excel in fostering cross-cultural communication and building strong relationships with diverse stakeholders. I am passionate about driving organizational growth, optimizing processes, and enhancing customer experiences.

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Work Background

OutlierSenior AI Writer

Mar. 2024New York, United States

ChocoCustomer Success Manager

Jul. 2022 - Nov. 2023New York, United States- Managed US$1,000,000 in ARR and increased average account ARR by 50% in 6 months - Developed CSM role as first person in seat, setting global standards for Account Onboarding and Management - Implemented one of the top 10 fastest time-to-value projects globally, bringing a major custom paper-goods supplier from $0 to $20K ARR in 5 weeks - Coordinated on-site project strategy for a top produce supplier in NYC by regularly managing communication with company CEO and CRO - Integrated systems resulting in 3,600+ of automated orders which saved clients collectively 12 hrs p/day in manual order entry

ChocoBusiness Development & Operations Executive

Jul. 2021 - Jul. 2022United States- Strategically identified opportunities for Choco to expand its reach in the New York tri-state area by targeting, onboarding and managing 450+ restaurants - Collaborated cross functionally with Engineering, Product and Leadership to coordinate efforts and deliver excellent service to our industry partners and customers

Ferretería AmericanaVice President Operations

May. 2016 - May. 2020Santo Domingo, Distrito Nacional, Dominican Republic- Created annual capital expenditure and operating budgets for the 70,000+ SKUs company’s management teams, advising investors and C-Suite - Construction management over entire company’s assets which included 8 branches spanning 42,000 m2 - Supervised a team of 55+ employees across HR, Supply Chain, Maintenance and Warehouse teams, full and part time, and increased operational efficiencies by 40% quarterly - Collaborated daily cross functionally with Sales, Purchasing and Strategy, Retail Ops, Security and Finance teams - Spearheaded change management policies and 3 funding rounds alongside CFO between 2018-2019 in order to recapitalize and save the company

Ferretería AmericanaDirector of Operations

Mar. 2015 - Mar. 2016- Provided monthly project status updates and estimates to 12+ C-Suite executives; improved company efficiency 65% YoY - Implemented a 5-phase restructuring plan involving warehouse facility unification, company-wide optimization and staff placement, saving $4.1MM in annual overhead costs

Ferretería AmericanaHR Manager

Jun. 2014 - Mar. 2015Santo Domingo, Distrito Nacional, Dominican Republic- Improved employee engagement and satisfaction with strategies that led to increase retention to 91%, highest ever achieved for the 1,100+ employee company

Banco BHD S. A.Human Resources Intern

Jun. 2012 - Jul. 2012o Recruited potential candidates for Call Center. o Interviewed and assessed potential candidates. o Conducted several job offers and promotions to current employees.

Banco BHD S. A.Human Resources Intern

Jun. 2011 - Jul. 2011o Updated, in content and transformed into digital form, learning efforts of employees. o Organized and helped manage a summer program for current employees’ children.

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