Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
OutlierSenior AI Writer
Mar. 2024New York, United States
ChocoCustomer Success Manager
Jul. 2022 - Nov. 2023New York, United States- Managed US$1,000,000 in ARR and increased average account ARR by 50% in 6 months
- Developed CSM role as first person in seat, setting global standards for Account Onboarding and Management
- Implemented one of the top 10 fastest time-to-value projects globally, bringing a major custom paper-goods supplier from $0 to $20K ARR in 5 weeks
- Coordinated on-site project strategy for a top produce supplier in NYC by regularly managing communication with company CEO and CRO
- Integrated systems resulting in 3,600+ of automated orders which saved clients collectively 12 hrs p/day in manual order entry
ChocoBusiness Development & Operations Executive
Jul. 2021 - Jul. 2022United States- Strategically identified opportunities for Choco to expand its reach in the New York tri-state area by targeting, onboarding and managing 450+ restaurants
- Collaborated cross functionally with Engineering, Product and Leadership to coordinate efforts and deliver excellent service to our industry partners and customers
Ferretería AmericanaVice President Operations
May. 2016 - May. 2020Santo Domingo, Distrito Nacional, Dominican Republic- Created annual capital expenditure and operating budgets for the 70,000+ SKUs company’s management teams, advising investors and C-Suite
- Construction management over entire company’s assets which included 8 branches spanning 42,000 m2 - Supervised a team of 55+ employees across HR, Supply Chain, Maintenance and Warehouse teams, full and part time, and increased operational efficiencies by 40% quarterly
- Collaborated daily cross functionally with Sales, Purchasing and Strategy, Retail Ops, Security and Finance teams - Spearheaded change management policies and 3 funding rounds alongside CFO between 2018-2019 in order to recapitalize and save the company
Ferretería AmericanaDirector of Operations
Mar. 2015 - Mar. 2016- Provided monthly project status updates and estimates to 12+ C-Suite executives; improved company efficiency 65% YoY
- Implemented a 5-phase restructuring plan involving warehouse facility unification, company-wide optimization and staff placement, saving $4.1MM in annual overhead costs
Ferretería AmericanaHR Manager
Jun. 2014 - Mar. 2015Santo Domingo, Distrito Nacional, Dominican Republic- Improved employee engagement and satisfaction with strategies that led to increase retention to 91%, highest ever achieved for the 1,100+ employee company
Banco BHD S. A.Human Resources Intern
Jun. 2012 - Jul. 2012o Recruited potential candidates for Call Center.
o Interviewed and assessed potential candidates.
o Conducted several job offers and promotions to current employees.
Banco BHD S. A.Human Resources Intern
Jun. 2011 - Jul. 2011o Updated, in content and transformed into digital form, learning efforts of employees.
o Organized and helped manage a summer program for current employees’ children.
Intch is a Professional Networking App for the Future of WorkSee more people like Monica on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
134936 people
15
Data Analyst
24
Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore
42
Senior Mining Engineer @ Riot blockchain