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Work Background
BunningsDuty Manager Operations, Hardware Giant, Big Box Retail
Feb. 2024Batemans Bay, New South Wales, AustraliaTransitioned to Part Time Leader whilst studying at UNSW. Coached the team to deliver outstanding customer experience, including an NPS (Net Promoter Score) of 75 and sales growth of 7% in August 2024. Skills: Merchandising | Loss Prevention | Inventory Control | Customer Experience | Training and Development | Compliance
BunningsRetail Operations Manager, Hardware Giant, Big Box Retail
Nov. 2020 - Feb. 2024Batemans Bay, New South Wales, AustraliaEnhanced Cultural Listening Survey: Utilized data analytics to improve survey results by 15%, identifying key areas for cultural development and executing targeted strategies. Performance Metrics Achievement: Achieved key performance metrics, Safety TRIFR 0 for full financial year, delivered costs by $78k, sales growth 1.9% post covid boom, by utilizing data analytics to monitor and enhance operational efficiency.
ColesAssistant Store Manager Operations, FMCG
Mar. 2020 - Nov. 2020Batemans Bay, New South Wales, AustraliaNSW Store Team of the Year 2020: Recognized for exceptional leadership and data-driven decision-making during the Black Summer Bushfires, ensuring operational continuity and team safety
ColesProject Manager - Regional EBA Specialist
Jan. 2018 - May. 2018Canberra, Riverina and South CoastOrchestrated a seamless transition to a new EBA for 12 stores and 1300 team members including a EBA vote rate of 78%, top 2 in the state out of 20 regions
ColesStore Manager, FMCG, Leadership
Jul. 2015 - Mar. 2020Batemans Bay, New South Wales, AustraliaStrategic Sales Planning: Leveraged data insights to develop and implement strategic plans increased sales by 54% during peak trade periods, optimizing inventory and recruitment to meet specialized needs Store Refurbishment Projects: Managed data and insights for store refurbishment in Batemans Bay (2016) resulting in 17% sales growth.
ColesStore Manager
Nov. 2011 - Jun. 2015Bega Competitive Strategy: Analysed market trends in Bega, NSW (2012), combat a new Woolworths store reducing potential 50% loss of sales to 33% reduction in sales Community Engagement: Small regional town, built relationships with local suppliers, sat on Chamber of Commerce, fundraised and volunteered at the local AFL club
ColesProject Manager - Easy Ordering Pioneer Store Manager
Feb. 2011 - Jun. 2011Canberra, Australian Capital Territory, AustraliaSpearheaded a 3-month project to automate ordering across 12 stores. Engaged with cross-functional teams, delivering training sessions to 200 team and collaborating with store teams to deliver execution of store inventory stocktake
ColesStore Manager
Mar. 2010 - Nov. 2011TuggeranongTeam Development: Led the region in development of new department managers through coaching an development planning.
Store Refurbishment: Executed business strategy for store refurbishment and delivery of new store offer
Safety and Workers Comp: Built outstanding relationships with Doctors and Physios to improve return to work plans for 21 injured team that were in the store when arrived.
ColesZone Customer Manager
Apr. 2009 - Feb. 2010Sydney and Southern New South WalesProject role reporting to National office specifically tasked to roll out new customer service strategies with key stakeholders in State Leadership Team and conducting 3 hour training sessions of 1100 team members in trial stores for new service program in Coles
ColesAssistant Store Manager Operations
Jan. 2005 - Mar. 2010Sydney, New South Wales, AustraliaAssistant Manager in 3 different stores in Northern Beaches of Sydney
ColesDepartment Manager
Jan. 2003 - Jan. 2005Sydney, New South Wales, AustraliaVarious Department Manager roles
ColesTeam Member
Mar. 1996 - Mar. 2003Sydney, New South Wales, AustraliaPart time/Full Time team member whilst at University
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