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Work Background
LPL FinancialAVP Product Technology
Jan. 2022United States
TruistProduct Owner
Sep. 2021 - Dec. 2021
Bank of AmericaProduct Owner
Jun. 2019 - Jul. 2021
EmpoweredSr Business System Analyst
Nov. 2018 - Jun. 2019Charlotte, North Carolina
TIAASr IT Business Analyst
Apr. 2017 - Sep. 2018Charlotte, North Carolina
Wells FargoBusiness System Consultant
Mar. 2016 - Mar. 2017Charlotte, NC-Gather requirements using document analysis, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
-Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
-Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed
-Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
-Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
Lowe's Companies, Inc.IT Business Analyst
Aug. 2015 - Mar. 2016Mooresville, NC-Develop moderately complex requirements for process or system solutions within assigned business domain by working closely with stakeholders and appropriate IT teams -Leveraged multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (e.g., SMART, JAD); -Mapping current state against future state processes; -Supported the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations for assigned domain; -Identified value gaps and opportunities for process enhancements or efficiencies; -Defined the impact of requirements on upstream and downstream solution components; providing recommendations to management on how to integrate requirements with current systems and business processes
TIAASr IT Business Analyst
Jan. 2015 - Jul. 2015Charlotte, North Carolina Area-Managed Project Defect Process for each monthly release, which led to successful release deployment
-Facilitated Business Stakeholder meetings to prioritized Production and Client-Onboarding defects to ensure impacted systems were ready for future Go Live dates
Analyze IT & Business Processes, created Process Flow diagrams and made continuous improvement recommendations
Newport GroupSr Business Analyst
Nov. 2011 - Jan. 2015Charlotte, North Carolina Area-Responsible for performing requirements gathering from business area clients and stakeholders
-Served as a leader in the following areas of the Residual Risk Remediation project – Mainframe Platform: Lead Testing and Communications Coordinator, Quality Assurance -Managed/scheduled all task-driven and planned communications to reviewer audience, including initial contact, notices, reminders, etc.
-Provided leadership to analysts, developers, documentation specialists, testers and other resources as needed to accomplish goals of project.
TIAA-CREFBusiness Analyst
Jan. 2006 - Nov. 2011Charlotte, North Carolina Area
AllstateSr. Insurance Representative
Sep. 2003 - May. 2004Process and monitor policies and maintain client log for follow up. Communicated effectively and expeditiously with external and internal clientele. Answered any open issues for inquiries and executed request for file updates. Marketing support for campaigns regarding inbound and outbound contacts. Projects: Process Excellence Team- 2004
Contributing to process improvements efforts to improve efficiencies
SITEL CorporationOperations Manager
Jan. 2001 - Jan. 2003Managed and mentored over 20 individuals developing them for service excellence.
Developed and executed Quality Control and testing processes, test strategies and plans.
Responsible for writing and conducting performance appraisals and development plans during the annual and interim performance evaluation process.
United States Marine CorpsSenior Administrative Clerk
Sep. 1996 - Sep. 2001
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