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Work Background
Hotel Florencia plaza.Front Desk Manager and Night Auditor
Jul. 2017 - Sep. 2018Colombia, MedellínManaged the front desk team, overseeing daily cash operations and maintaining accurate financial records. Conducted night audits, ensuring proper reconciliation of guest transactions and incident documentation.
Contributed to improving the hotel’s Booking.com rating from 8.3 to 8.5 through a collective team effort focused on enhancing guest satisfaction. Promoted a positive and collaborative work environment to support both guests and staff. Coordinated and supervised room assignments, facilitating communication between housekeeping and bell staff to ensure smooth daily operations.
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