James Jones - Computer Systems / Applications Analyst, JJIT Professional Consulting

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Work Background

JJIT Professional ConsultingComputer Systems Analyst

Jan. 2023United StatesSupports customer business operations, including planning, design, integration, implementation, maintenance and operation of enterprise applications/systems.

AIS (Applied Information Sciences)Computer System Analyst

Feb. 2021 - Dec. 2022Wiesbaden, Hesse, GermanySr. Computer Systems Analyst which conducted in-depth tests and analyzed information and trends in the data to increase a system's efficiency. Coordinated a team of highly talented developers and mission analyst to help business leaders understand how the applications best serve the organization. Monitored applications, network services, and other related activities to ensure optimal usage of application software. Devised ways to add system functionality, tested and debugged application software to achieve optimum operation in production environment to ensure capability and integration with all system components. Lead software update process to ensure minimal application downtime and successful upgrade experience for all. Created instruction manuals and trained system users on proper system operation.

DynCorp InternationalSenior Field Support Engineer

Jun. 2020 - Feb. 2021GermanyEngineering Team FSE, successfully solving the network, database/dataflow, software, and infrastructure issues. Administered/maintained/troubleshot data systems. Successfully maintained server virtualization using VMWare ESXI and vSphere. Maintained remote management of all servers. Lead software update process to ensure minimal application downtime and successful upgrade experience for all. Monitored applications, network services, and other related activities to ensure optimal usage of application software. Devised ways to add system functionality, tested and debugged application software to achieve optimum operation in production environment to ensure capability and integration with all system components. Created instruction manuals and trained system users on proper system operation. Extremely thorough when performing work and conscientious about attending to detail.

General Dynamics Information TechnologySr. Systems Engineer

Apr. 2018 - Jun. 2020Wiesbaden, Hesse, GermanySr. Systems Engineer to GDIT supplying problem management engineering during operations. Managing support and operations for the implementation of applications software and hardware analysis, and coordinating testing, modification, and functionality upgrades to customer applications. Works with clients/customers to assess their needs, provide information or assistance, resolve problems, or satisfy/exceed expectations; knowledgeable about products and services; committed to providing quality services. Provides technical troubleshooting advice regarding personal computing equipment, print devices, and other electronic equipment. Collaborate with technical colleagues in other organizations and locations to resolve local area network, systems, and hardware malfunctions. Coordinates user access, menu options and loading, or assisting with setting up site specific parameters. Monitor applications, hardware, network services, and other related activities to ensure optimal usage of Information Technology resources.

LeidosSenior Field Support Engineer

Jun. 2016 - Apr. 2018Wiesbaden, Hesse, GermanyField Support Engineer to customer supplying problem management engineering during operations. Managing support and operations for the implementation of applications software and hardware analysis, and coordinating testing, modification, and functionality upgrades to customer applications. Works with clients/customers to assess their needs, provide information or assistance, resolve problems, or satisfy/exceed expectations; knowledgeable about products and services; committed to providing quality services. Provides technical troubleshooting advice regarding personal computing equipment, print devices, and other electronic equipment. Collaborate with technical colleagues in other organizations and locations to resolve local area network, systems, and hardware malfunctions. Coordinates user access, menu options and loading, or assisting with setting up site specific parameters. Monitor applications, hardware, network services, and other related activities to ensure optimal usage of Information Technology resources. Successful software trainer.

CACI, InternationalSoftware Development Engineer

Mar. 2015 - Jun. 2016Wiesbaden, Hesse, GermanySuccessful SharePoint Engineering/Development . Design of all SharePoint sites and web parts connecting to external data as required. Develops technical solutions for viewing page/site items according to the users’ access. Works with clients/customers to assess their needs, provide information or assistance, resolve problems, or satisfy/exceed expectations; knowledgeable about products and services; committed to providing quality services. Extremely thorough when performing work and conscientious about attending to detail. Uses logic to identify alternatives to solve moderately difficult problems. I identify and solve problems by gathering and applying information from a variety of materials or sources that provide several alternatives.

Mantech InternationalSr. Principal Engineer

Nov. 2012 - Mar. 2015GermanySuccessfully Administers/Maintains/Monitors all infrastructure servers in a high paced operational environment. Windows Server 2003, AD, Sun, DC’s, Linux, Exchange, Backup, Database and Application. Field Support Engineer to DOD customer supplying problem management engineering during mission operations. Managing support and operations for the implementation of applications software and hardware analysis, and coordinating testing, modification, and functionality upgrades to customer applications. Works with clients/customers to assess their needs, provide information or assistance, resolve problems, or satisfy/exceed expectations; knowledgeable about products and services; committed to providing quality services. Provides technical troubleshooting advice regarding personal computing equipment, print devices, and other electronic equipment. Collaborate with technical colleagues in other organizations and locations to resolve local area network, systems, and hardware malfunctions. Coordinates user access, menu options and loading, or assisting with setting up site specific parameters. Monitor applications, hardware, network services, and other related activities to ensure optimal usage of Information Technology resources. Successful software trainer.

ManTech International CorporationSr Systems Engineer

May. 2004 - Nov. 2012Washington DC-Baltimore AreaSuccessful in all facets of infrastructure maintenance. Lead of the Problem Management Engineering Team, responsible for solving the network/infrastructures most difficult issues. Lead database (SQL) engineer. Successfully upgraded several SQL 2000 or SQL Express local databases to SQL Standard/Enterprise 2005. Administers all infrastructure servers to include building and configuring enterprise servers. Windows Server 2000, Windows Server 2003, Linux, SMS, AD, Anti-virus, DC’s, Exchange, Backup, Database and Application. Advises CIO on technical management issues, IT strategy and infrastructure development. Livelink, SharePoint and Linux lead engineer. Designed SharePoint server farm implementation with technical drawings and specifications for new servers. Responsible for server IAVA analysis and implementation. Works with clients/customers to assess their needs, provide information or assistance, resolve problems, or satisfy/exceed expectations; knowledgeable about products and services; committed to providing quality services. Extremely thorough when performing work and conscientious about attending to detail. Provides technical troubleshooting, advice regarding personal computing equipment, print devices, and other electronic. Collaborate with technical colleagues in other organizations and locations to resolve local area network, systems, and hardware malfunctions. Coordinates user access, menu options and loading, or assisting with setting up site specific parameters. Monitor applications, hardware, network services, and other related activities to ensure optimal usage of Information Technology resources. Uses logic to identify alternatives to solve moderately difficult problems. I identify and solve problems by gathering and applying information from a variety of materials or sources that provide several alternatives. Successful software trainer.