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Work Background
MediaflowzzOperations Manager
Dec. 2022 - Aug. 2024Owned the data automation and analysis for the agency’s clients and managed all internal operations aspects.
Main Achievements:
Created and maintained a robust and detailed reporting tool in Google Sheets with Supermetrics and Google App Script.
Set up, managed, and improved Hubspot and Google Analytics 4 for both B2B and B2C clients.
Oversaw internal tools like Asana, Slack, and Google Workspace to support efficient collaboration across our entirely remote company.
IntuitProgram Manager
Feb. 2017 - Mar. 2019Hod hasharon, Israel
IntuitMint Bills Customer Care Manager
Oct. 2015 - Feb. 2017Hod Hasharon
Ola MundoVP User Happiness
Jul. 2013 - Sep. 2014Israel
LivePersonManager, Customer Service
May. 2010 - Nov. 2012Ra'anana, IsraelManage a team of 10 people on LivePerson's Expert advise platform. The team is responsible for: - Customer service for both Experts and clients
- Community management
- Expert registration - Abuse and TOC policing - Dispute resolution and escalation - On-site sales Achievements: - Reduce the number of tickets while providing excellent customer service
- Improve customer satisfaction rate while reducing the number of headcount
- Initiate new internal processes to shorten wait time and give better visibility to the users' voice
fringDirector of user relations
Apr. 2006 - May. 2010- Manage the support team
- Resolve second level support issues for users and partners.
- Manage the online support documentations: FAQ, User manuals etc.
- Fully committed to get the users' voice heard inside the company while being the company's voice inside the online community.
- Manage the ongoing conversation on the company's Twitter account
- Write and maintain the official blog and facebook group
- Produce and manage the videos for fring's YouTube channel
ICQRich Media specialist / Media planner
Aug. 2004 - Feb. 2006- Generate media plans and provide the Business team with Insertion orders for partners.
- Work closely with media companies around the world in implementing new formats of online advertising. (Carat UK, Prosieben Germany, AOL Europe…) - Manage all certification process aspects for 3rd party advertising vendors. The process includes QA for JavaScript tags in different environments, implementing click tracking and comparing statistics for test campaigns. - Collaborate with AOL (US) to gain the knowledge to QA all rich media ad formats.
ICQTech support manager
Jul. 2003 - Jul. 2004Managed the Support team, was in charge of maintaining a pre-written answers database, worked with the Development department to provide the users with accurate solutions for new bugs.
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