Sambor Krasnodebski - QA, Freelancer

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Work Background

TechNestQuality Assurance Consultant

Oct. 2021 - Aug. 2024Malta

TechNestWebsite Business Support Specialist

Jun. 2021 - Sep. 2021Malta

UX HiveCo-creator

Jan. 2021 - Sep. 2021

AccentureWebsite Quality Service SPOC

Jul. 2019 - May. 2021Warsaw, Mazowieckie, PolandAchievements * Designed and implemented a structured task scheduling framework in Workfront, ensuring efficient task assignments throughout the year. * Developed comprehensive process documentation to enhance transparency and alignment including managing PowerBI and Workfront dashboards for effective data visualization. * Created robust onboarding programs for new trainees, seamlessly transitioned to remote work during the Covid-19 pandemic, and developed processes based on client requirements. Role and responsibilities: * Single point of contact * Project Coordinator * Coordinating a team of manual testers of website for international manufacturer of luxury vehicles and motorcycles. * Managing testing and reporting issues to different teams based on the type of issues to help their fixing. * Performing and managing root cause analysis of the issues including the use of Adobe Experience Manager (CMS). * Offering recommendations to improve the quality of websites. * Managing the scope documentation and reports for the client using Confluence, PowerBI, and Workfront. * Onboarding of internal and external stakeholders.

AccentureWebsite Support Specialist and Coach

Jan. 2019 - Jun. 2019Warsaw, Masovian District, PolandRole and Responsibilities: * Project Specialist * Providing B2B support to resolve website or Adobe Experience Manager platform issues * Evaluating and pre-qualifying issues * Communicating with stakeholders in terms of supporting relevant topics and status of issue resolution * Communicating with other support teams to resolve the issues * Creating and maintaining reports of tickets and their statuses * Creating and managing documentation about website functionalities in Confluence and PowerPoint * Offering solutions and guidance to stakeholders, including comprehensive manuals, to facilitate self-help * Supporting the rollout team in a new feature rollout in AEM

GrouponContent Specialist

Feb. 2017 - Oct. 2018• E-commerce copywriting for US and Canada markets • Writing product description for fashion, health & beauty, toys, small electronics, sports equipment, and more • Writing service descriptions for events, health & beauty salons, restaurants, and more • Writing customer-focused content • Optimisation of descriptions, keywords, and links for SEO • Editing the descriptions to fit the brand's voice and legal requirements • Managing CMS to properly display the products and services online • Providing B2B support for sellers via ZenDesk