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Work Background
TechNestQuality Assurance Consultant
Oct. 2021 - Aug. 2024Malta
TechNestWebsite Business Support Specialist
Jun. 2021 - Sep. 2021Malta
UX HiveCo-creator
Jan. 2021 - Sep. 2021
AccentureWebsite Quality Service SPOC
Jul. 2019 - May. 2021Warsaw, Mazowieckie, PolandAchievements * Designed and implemented a structured task scheduling framework in Workfront, ensuring efficient task assignments throughout the year.
* Developed comprehensive process documentation to enhance transparency and alignment including managing PowerBI and Workfront dashboards for effective data visualization.
* Created robust onboarding programs for new trainees, seamlessly transitioned to remote work during the Covid-19 pandemic, and developed processes based on client requirements. Role and responsibilities: * Single point of contact
* Project Coordinator
* Coordinating a team of manual testers of website for international manufacturer of luxury vehicles and motorcycles. * Managing testing and reporting issues to different teams based on the type of issues to help their fixing. * Performing and managing root cause analysis of the issues including the use of Adobe Experience Manager (CMS). * Offering recommendations to improve the quality of websites. * Managing the scope documentation and reports for the client using Confluence, PowerBI, and Workfront. * Onboarding of internal and external stakeholders.
AccentureWebsite Support Specialist and Coach
Jan. 2019 - Jun. 2019Warsaw, Masovian District, PolandRole and Responsibilities:
* Project Specialist
* Providing B2B support to resolve website or Adobe Experience Manager platform issues * Evaluating and pre-qualifying issues * Communicating with stakeholders in terms of supporting relevant topics and status of issue resolution * Communicating with other support teams to resolve the issues * Creating and maintaining reports of tickets and their statuses * Creating and managing documentation about website functionalities in Confluence and PowerPoint * Offering solutions and guidance to stakeholders, including comprehensive manuals, to facilitate self-help * Supporting the rollout team in a new feature rollout in AEM
GrouponContent Specialist
Feb. 2017 - Oct. 2018• E-commerce copywriting for US and Canada markets
• Writing product description for fashion, health & beauty, toys, small electronics, sports equipment, and more
• Writing service descriptions for events, health & beauty salons, restaurants, and more
• Writing customer-focused content
• Optimisation of descriptions, keywords, and links for SEO
• Editing the descriptions to fit the brand's voice and legal requirements
• Managing CMS to properly display the products and services online
• Providing B2B support for sellers via ZenDesk
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