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Work Background
Wells FargoSenior Business Intelligence Consultant
Jun. 2022Charlotte, North Carolina, United States
Lowe's Companies, Inc.Product Manager
Nov. 2019 - May. 2022Charlotte, North Carolina AreaAs a Product Manager I work with business users, UX designers and developers to innovate and build new mobile applications used by Lowe's store associates. Utilizing an Agile Framework, our teams build products that meet the needs of the associate and provides value to Lowe's customers.
Lowe's Companies, Inc.Associate Product Manager
May. 2019 - Nov. 2019Mooresville, NAs an Associate Product Manager I work with business users, UX designers and developers to maintain and enhance mobile applications used by Lowe's store associates. Utilizing an Agile Framework, our teams build products that meet the needs of the associate and provides value to Lowe's customers.
American Tire DistributorsBI Business Analyst
Oct. 2016 - May. 2019Huntersville, NCI'm a business analyst for BI reporting services at American Tire Distributors. I assist the business by building reporting that allows them to more easily maintain relationships with our customers.
Wells FargoProduct Analyst
Oct. 2014 - Oct. 2016Charlotte, NCOwnership of maintaining and improving a metrics dashboard compiling data from multiple sources in the internet space, used by Institutional Retirement Services to monitor web/tablet/smartphone usage. Used primarily to retain and gain new Institutional Retirement Clients.
Wells FargoBusiness Systems Consultant
Dec. 2013 - Oct. 2014Charlotte, North Carolina AreaI supported the system used by Relationship Management and Sales for Wells Fargo Retirement Services. Project Manager and Business Process Lead for the Retirement Services Continuous Improvement Project. This project addressed issues resulting from inconsistent data collection from clients. After defining the problem with leadership from the product teams (JAD sessions) this project developed a standardized data format, and streamlined efficiency in the onboarding of new Institutional Retirement clients.
Wells FargoBusiness Process Analyst
May. 2012 - Nov. 2013I worked on the Programs and Strategic Initiatives team within HR at Wells Fargo. I monitored systems used by our group, provided data needs to HR Consultants,and assisted in strategic analyses for my internal clients. Functional Lead on the Wells Fargo – Wealth Brokerage and Retirement (WBR) Managed Resource Migration. This project transitioned the management of contract resources from the existing PeopleSoft (PSFT) solution to the enterprise Oracle (OBIEE) solution. Acting as both a Change Agent and Functional Lead for my team I developed standardized system administration processes that included training and management reporting. This project resulted in the successful migration of managed resource data to a highly efficient system (OBIEE) that was able to meet the business need for all contract resources. Wells Fargo WBR (HR) Master data content lead for the Wharton Leadership Assessment project. In this role I collected data from multiple source systems, such as Voice of the Customer (VOC) and compiled the data for analysis. Through the analysis process I developed a comprehensive scorecard used by executives and Sr. level leadership for the purposes of strategic talent retention and succession planning. This project and work impacted over 35,000 employees.
Wells FargoOperations Analyst
Apr. 2008 - May. 2012Tasked with creating Management reporting from scratch for a young group, with very limited technology resources. Developed, implemented and maintained a reporting package, manually compiling data from multiple systems and databases and generating a readable, actionable story for management with the use of Excel charts and graphs. Improved SLA success by 30% within first year of producing management reporting. Continued to improve beyond that time frame, leading to an overall 45% increase in SLA achievement, directly impacting participant transactions. Assumed ownership of several key databases in use by the business. Currently performs tasks of Business Analyst between the business and IT when implementing changes and enhancements to those systems.
WachoviaPayroll Specialist
Feb. 2006 - Mar. 2008-Organize and process sensitive and confidential payroll files from Large and highly sensitive clients assuring that all contribution, distribution, loan and trading transactions are processed efficiently and accurately. -Extensive experience with Excel spreadsheets, pivot tables and charting. -Interface with other units and organizations to successfully investigate and resolve all inquiries and issues pertaining to client payroll files in a timely manner. -Responsible for training of local and international employees, including the creation of training materials.
Texmac Inc.Assistant Office Manager
Mar. 2003 - Feb. 2006-Assisted the department manager by proofing documents and strategizing ways to better serve our clients, vendors and colleagues.
-Reorganized and grew the relationship between Texmac and several of their most sensitive National and International Clients. -Acted as primary liaison, carrying out all order entry, purchasing and billing.
-Created and maintained spreadsheets documenting all activity between Texmac, vendors, general and specialized clients. -Developed a strong relationship with Vendors in the US, Japan and Germany. -Developed strong telephone and computer interaction with clients and colleagues.
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