Carlos da Silva - Data Analyst, Self Employed - Freelancer

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Work Background

IronhackStudent

Apr. 2024 - Jun. 2024Portugal, LisbonSolid understanding of fundamental skills like Git, Python, and MySQL, Artificial Intelligence and Large Language Models like ChatGPT. Through this boot camp i have also completed many projects involving A/B Testing, data visualization and web scraping.

Casal Sta MariaEnotourism Team

Apr. 2023 - Oct. 2023Colares, Lisbon, PortugalLed tours throughout the winery, explaining history and creating connections with customers and managed individual reservations and worked together with tour companies to drive business.

Four Seasons Hotels and ResortsAssistant Restaurant Manager

Mar. 2021 - Dec. 2022Macao SARManaged a large motivated team of 30 people in the absence of a Manager. Worked together with different departments to handle constant changes during covid19. Implemented and generated new promotions to drive business. Managed a premium food products shop alongside a restaurant and implemented a new in room amenity system that is still used today.

Four Seasons Hotels and ResortsRestaurant Supervisor

Oct. 2019 - Mar. 2021Macao SAR

Sands Cotai CentralFood And Beverage Supervisor

May. 2018 - May. 2019MacaoPre-opening team. Created standards of service, and set layout equipment in the restaurant. Use Respak, Micros, Symphony, EMC.

Blue Mountains International Hotel Management SchoolFood and Beverage Lecturer & Trainer

Nov. 2016 - Feb. 2018Suzhou, Jiangsu, China• Train students in fine dining service practical skills basic barista & bartender skills, wine opening and basic wine pairing knowledge • Teach students, in managerial tasks typical of a restaurant such as stock take, Inventory, rostering and cashier reports. • Organize events to improve students’ campus life • Liaise with local business to provide volunteering opportunities for students and organize visits to share knowledge with students.

Artyzen Hospitality GroupRooms Division Management Trainee

May. 2016 - Nov. 2016Macao• Perform guest service representative duties • Balance credit card and check transactions • Operate Opera PMS system in order to check guests in and out of hotel • Work closely together with manager to improve the workplace and procedures • Assist colleagues when contacting customers in English, in written and spoken form • Implemented daily log, to improve record keeping and handover of shifts • Assisting in the preparation for implementation of new property management system

Rendezvous HotelsReceptionist

Oct. 2015 - Mar. 2016Sydney, Australia

Rendezvous HotelsNight Auditor

Apr. 2015 - Oct. 2015Sydney, Australia• Balanced and audited for accuracy in accounts • Completed and transmitted daily management and accounting reports • Resolved accounting discrepancies • Performed guest service representative duties • Balanced credit card and check transactions • Operated Opera PMS system in order to check guests in and out of hotel • Performed minor maintenance duties throughout the hotel • Aided in the improvement and facilitation of overnight duties, removing irrelevant duties as well as introducing new procedures • Performed responsibilities and security duties as the sole staff member for overnight shifts

Sofitel Macao at Ponte 16F&B Trainee

May. 2014 - Aug. 2014Privé Fine Dining Restaurant • Utilized extensive menu knowledge in order to increase customer spending and satisfaction • Used table side stations to cook specific dishes while entertaining guests • Prepared tables and restaurant space for customer use, including rearranging seating, and setting up prearranged requests • Addressed customer complaints promptly and professionally • Operated POS system (MICROS) to report customer orders and print checks