Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Citra GroupHotel and Store Manager
Jan. 2024 - Aug. 2024Sungai Penuh, Jambi, Indonesia• Oversee the daily operations of the store and hotel, and ensure compliance with company policies and procedures.
• Maintain cleanliness, and organization, manage store and hotel opening and closing procedures.
• Recruit, hire, train, and develop hotel and store staff
• Ensure high levels of customer satisfaction through excellent service.
• Handle customer complaints and inquiries professionally.
• Develop and execute sales strategies to achieve store and hotel targets.
• Monitor and control store and hotel expenses.
• Prepare and manage the store and hotel budget.
SCI GroupKey Account Executive
Jun. 2023 - Jan. 2024Indonesia• Handle beauty brands store operations on the TikTok Shop and TikTok Account.
• Communicate with the brand and TikTok team to ensure all related activities.
• Create & ensure sales plan & strategy (Daily, monthly, yearly, & seasonal).
• Collaborate with the team to handle the Livestream, content, and KOL activities.
• Maintain stock availability & supervise purchase order.
• Maintain the stability and reputation of the store.
• Monitoring the effectiveness of the marketing plan, content, and design.
• Analyze the brand's performance, pricing, and promotion to achieve Monthly targets.
• Compiled the client’s raw data for the client’s brand and product knowledge.
• Contributed to Campaign. eg: TikTok, and Brand Campaign.
SICEPAT EKSPRES INDONESIACustomer Relations Officer
Jun. 2022 - Dec. 2022Jakarta Metropolitan Area• Collaborated with Acquisition & Strategic Initiative Team which focuses on planning account development strategies and making multiple acquisitions. • Monitored growth delivery of 300+ Accounts (E-commerce and Corp). • Build and establish good relationships with customers to ensure customer retention. • Contacted clients by call, email, or meeting to ensure they were satisfied and tried to solve if any problem with the company's services. • Coordinated the outlet and the team in charge any problem with the client’s delivery, and try to solve the problem. • Recorded all business client information, requirements, and preferences. • Communicated with clients to identify their needs and provided operational support, and boosted the client's business exposure. • Contributed to providing some ideas for clients' business exposure by making some video/photo content for clients' products. • Collaborated with creative/social media team to make some clients’ content and become a talent if necessary. • Contributed to the company's content campaign as a talent on independence day.
Intrepid Group AsiaKey Account Management
Jan. 2021 - Jul. 2021Jakarta, Indonesia• Assist the client and brand to handle account store on E-Commerce.
• Helped the team, analyzing the Brands performance, pricing and promotion to achieve yearly targets.
• Compiled the client’s raw data for client’s brand and product knowledge.
• Monitored and update client’s stock product daily.
• Prepared and upload the SKU of client’s account.
• Compiled sales report of client's account.
• Complied and reports the customer issues.
• Contributed to projects. eg: B2B Project, Marketplace, and Brand Campaign.
uniblessed.idSmall Business Owner
Nov. 2019 - Jan. 2021Greater Jakarta Area, Indonesiauniblessed.id is an online shop that selling second fashion product, such as second Vintage T-shirt, Second hoodie, and other fashion products.
Citra Alam homestayOperations Assistant
Jun. 2019 - Aug. 2019Jambi Province, Indonesia• Responsible for the arrangement of contracts with marketplaces.
• Manage room availability and check the reservations.
• Organized the housekeeping and food service activities.
• Ensure SOP implementation and maintain routine operational checks.
• Reporting to the Chief Operating Officer about company processes and procedures.
• Promoting efficiency by implementing improved operational procedures.
Intch is a Professional Networking App for the Future of WorkSee more people like Ahmad on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
442642 people
52
Logistics @ java trans pacific
21
Co-founder @ CANDID Lifestyle Mixers
23
Creative Director @ Liquify
233218 people
21
Co-founder @ CANDID Lifestyle Mixers
23
Creative Director @ Liquify
20
Consultant @ MF Consulting