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Work Background
Citra GroupHotel and Store Manager
Jan. 2024 - Aug. 2024Sungai Penuh, Jambi, Indonesia• Oversee the daily operations of the store and hotel, and ensure compliance with company policies and procedures.
• Maintain cleanliness, and organization, manage store and hotel opening and closing procedures.
• Recruit, hire, train, and develop hotel and store staff
• Ensure high levels of customer satisfaction through excellent service.
• Handle customer complaints and inquiries professionally.
• Develop and execute sales strategies to achieve store and hotel targets.
• Monitor and control store and hotel expenses.
• Prepare and manage the store and hotel budget.
SCI GroupKey Account Executive
Jun. 2023 - Jan. 2024Indonesia• Handle beauty brands store operations on the TikTok Shop and TikTok Account.
• Communicate with the brand and TikTok team to ensure all related activities.
• Create & ensure sales plan & strategy (Daily, monthly, yearly, & seasonal).
• Collaborate with the team to handle the Livestream, content, and KOL activities.
• Maintain stock availability & supervise purchase order.
• Maintain the stability and reputation of the store.
• Monitoring the effectiveness of the marketing plan, content, and design.
• Analyze the brand's performance, pricing, and promotion to achieve Monthly targets.
• Compiled the client’s raw data for the client’s brand and product knowledge.
• Contributed to Campaign. eg: TikTok, and Brand Campaign.
SICEPAT EKSPRES INDONESIACustomer Relations Officer
Jun. 2022 - Dec. 2022Jakarta Metropolitan Area• Collaborated with Acquisition & Strategic Initiative Team which focuses on planning account development strategies and making multiple acquisitions. • Monitored growth delivery of 300+ Accounts (E-commerce and Corp). • Build and establish good relationships with customers to ensure customer retention. • Contacted clients by call, email, or meeting to ensure they were satisfied and tried to solve if any problem with the company's services. • Coordinated the outlet and the team in charge any problem with the client’s delivery, and try to solve the problem. • Recorded all business client information, requirements, and preferences. • Communicated with clients to identify their needs and provided operational support, and boosted the client's business exposure. • Contributed to providing some ideas for clients' business exposure by making some video/photo content for clients' products. • Collaborated with creative/social media team to make some clients’ content and become a talent if necessary. • Contributed to the company's content campaign as a talent on independence day.
Intrepid Group AsiaKey Account Management
Jan. 2021 - Jul. 2021Jakarta, Indonesia• Assist the client and brand to handle account store on E-Commerce.
• Helped the team, analyzing the Brands performance, pricing and promotion to achieve yearly targets.
• Compiled the client’s raw data for client’s brand and product knowledge.
• Monitored and update client’s stock product daily.
• Prepared and upload the SKU of client’s account.
• Compiled sales report of client's account.
• Complied and reports the customer issues.
• Contributed to projects. eg: B2B Project, Marketplace, and Brand Campaign.
uniblessed.idSmall Business Owner
Nov. 2019 - Jan. 2021Greater Jakarta Area, Indonesiauniblessed.id is an online shop that selling second fashion product, such as second Vintage T-shirt, Second hoodie, and other fashion products.
Citra Alam homestayOperations Assistant
Jun. 2019 - Aug. 2019Jambi Province, Indonesia• Responsible for the arrangement of contracts with marketplaces.
• Manage room availability and check the reservations.
• Organized the housekeeping and food service activities.
• Ensure SOP implementation and maintain routine operational checks.
• Reporting to the Chief Operating Officer about company processes and procedures.
• Promoting efficiency by implementing improved operational procedures.
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