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Work Background
Nira.appCustomer Success Manager
Jan. 2024
Elite Animated VideosSenior Business Development Manager
Mar. 2023 - Sep. 2023I lead strategic initiatives to drive business growth and success. My responsibilities included identifying and securing new business opportunities, cultivating key client relationships, and expanding our client portfolio. I also played an important role in shaping the company's market positioning by researching industry trends, assessing the competitive landscape, and crafting compelling business cases for innovative solutions.
VICERTClient Success Manager
Nov. 2022 - Jan. 2024Belgrade, SerbiaMy primary goal is to elevate customer satisfaction and retention by instilling a customer-centric approach within the organization. This involved implementing targeted promotional campaigns, conducting satisfaction surveys, and utilizing negotiation skills to secure contract extensions and favorable terms.
Oscar HamiltonAccount Manager
Jan. 2021 - Sep. 2023My core responsibilities revolved around advancing our advertising efforts to achieve business objectives for the clients. This included a keen analysis of data from various sources, including campaign performance metrics, customer feedback, and market research, to derive actionable insights for optimized advertising strategies. I worked collaboratively with the leadership team to craft and execute strategic initiatives, staying attuned to market trends and competitive landscapes. My role also involved developing persuasive business cases to support the introduction of innovative advertising solutions that would drive business growth and success.
HeyCarsonHead of Sales
Sep. 2020 - Nov. 2022I led revenue-focused strategies, including tailored project execution plans and competitive pricing. I tracked progress with reports, adjusted tactics as needed, and developed the sales team through training and professional development. I also continuously evaluated and improved our sales processes, while building client relationships through networking and staying updated on industry trends.
HeyCarsonHead of Customer Success
Mar. 2018 - Sep. 2021I was responsible for overseeing the customer success team, ensuring exceptional service and support for our clients. My efforts centered on developing and executing strategies to enhance customer satisfaction and retention while fostering a customer-centric culture across the organization. This included implementing processes to measure and improve satisfaction, collaborating with cross-functional teams to align our offerings with customer needs, analyzing data to identify trends and areas for improvement, nurturing key client relationships, addressing escalations, and staying abreast of industry trends to continuously refine our approach.
HeyCarsonClient Success Manager
Sep. 2016 - Mar. 2018RemoteI collaborated with leadership and various departments, instilling a client-centric philosophy across the organization. Key responsibilities included devising customer service-focused campaigns, conducting satisfaction surveys, streamlining inquiry handling for faster issue resolution, managing website content, optimizing search engine marketing, monitoring advertising budgets, and assisting in team performance tracking, reviews, and training. I also served as a liaison between customers and the development team to align our products and services with customer needs.
AgentFire.comLive Team Engineer and Project Manager
Sep. 2016 - Jan. 2018I had a multifaceted role focused on successful website launches and ongoing client support. This involved coordinating the final project phase, conducting quality control checks, and ensuring client websites met our standards. I also provided technical and customer support, including troubleshooting and guidance. Moreover, I played a crucial role in training new team members and maintaining accurate documentation. Beyond this, I handled administrative tasks, coordinated with other departments, and contributed to process enhancements.
XolaBusiness Development Specialist
Jan. 2015 - Sep. 2023RemoteMy primary role centered on facilitating business growth and success. My core duties included analyzing diverse data sources to derive actionable insights for informed decision-making. I collaborated closely with the leadership team to craft and execute strategic initiatives geared toward driving business growth. This included researching market trends, assessing the competitive landscape, and presenting compelling business cases for new opportunities.
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