HeyCarsonClient Success Manager
Sep. 2016 - Mar. 2018RemoteI collaborated with leadership and various departments, instilling a client-centric philosophy across the organization. Key responsibilities included devising customer service-focused campaigns, conducting satisfaction surveys, streamlining inquiry handling for faster issue resolution, managing website content, optimizing search engine marketing, monitoring advertising budgets, and assisting in team performance tracking, reviews, and training. I also served as a liaison between customers and the development team to align our products and services with customer needs.