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Work Background
VitalEdge TechnologiesImplementation Consultant
Jan. 2024 - Jun. 2024• Collaborated with customers to review business processes and create as-is-business process models
• Configured and implemented accounting modules in e-Emphasys ERP software to meet customer requirements
• Conducted onsite cutover and go-live activities, including data migration and system configuration
CoreLogicImplementation Specialist
May. 2021 - Jan. 2024Projects require advanced knowledge of the product and platform to lead the delivery and to deploy a new product or service. Assigned client projects may be complex. Projects involve leading, guiding and influencing cross functional teams. Works directly with clients to understand business needs and implement CoreLogic product/technology solutions. Provides on-going support to clients, managing a wide range of issues (i.e. application and database configuration change work, technical issues, and data inquiries). Acts as client advocate to bring feedback to internal product management and technical teams. Project coordination/management:
Works directly with clients to manage technical projects to ensure successful completion according to contractual compliance and client expectations.
Gathers client requirements, defines business and functional requirements, assesses requirements against technical aspects of system, and submits all technical and operational project requests necessary to support client initiatives General and technical support:
Acts as escalation resource for product/platform specific issues; triages issues and engages appropriate support within resources to resolve them.
Works directly with clients to resolve technical issues. Analyzes customer systems, troubleshoots technical problems, recommends solutions, and coordinates fixes. Product subject matter expertise:
Acts as SME (subject matter expert) for service offerings/feature configurations consulting with and guiding clients
Maintains advanced knowledge of CoreLogic products and services.
Northwestern MutualTechnical Support Analyst
Aug. 2019 - Jan. 2021Milwaukee, Wisconsin, United StatesTechnical support in a call center environment, including troubleshooting remote hardware,
connectivity issues, proprietary & commercial software, mobile apps for iOS & Android Software Education for proprietary, cloud-based software as it pertains to client communications, insurance & investment transactions. Monitors for data integration errors & implementing emergency response protocol as needed.
Rytec CorporationPart Specialist
Jan. 2018 - Jun. 2019Jackson, WisconsinProcess orders within the business system (SAP) timely, orderly, and with extreme accuracy. Interact with customers, sales representatives, and dealers for clarification and/or correction of order discrepancies when necessary to ensure accuracy. Provide assistance as required to dealers and customers to ensure correct items are ordered. Document information, such as order-related items into CRM system, Salesforce, when necessary Follow up on return material authorizations (RMA’s) in a timely manner. Ensure timeliness and accuracy of data during purchase order entry so as to aid in the delivery of accurate products to correct locations at expected prices resulting in ultimate customer satisfaction
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