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Work Background
OperateEaseProduct Designer
Aug. 2024Toronto, Ontario, CanadaIt was an idea that was born to convert the operation of hospitality management from manual to automatic, from paper to digital. As a SaaS company, OperateEase aims to reduce systemic fallacies due to asynchronous internal inventory tracking by automating the management system in terms of lodging, food / beverage, and reservations. As a Product Designer,
- I tailored management experience with simplicity and intuitiveness to support the tracking of inventory in a fast-paced environment, reducing the delay by 20%
- I collaborated with other designers and team leads and went through four different iterations to reach desired goals Projects that I was specifically involved in:
- design an interactive inventory management dashboard for lodging
- design an interactive inventory management dashboard for food / beverage
The SakhiProduct Designer
Jun. 2024Toronto, Ontario, CanadaAs a premium luxury e-commerce platform that focuses on delivering elegance and personalization, The Sakhi guides the shoppers to re-imagine the luxury. Since The Sakhi intends to be friendly and approachable, they offer a variety of collection on special occasions such as wedding, festivals, etc. On top of that, they have exclusive line-ups to accommodate the high-ends. As a Product Designer,
- I created The Sakhi's first comprehensive design system for consistent branding
- I conducted in-depth user interviews and completed a thorough market studies using competitive analysis to identify 8 key points where The Sakhi could deliver a differentiated and competitive service
- I crafted new shopping experience with Indian products
TuGo UX Designer
Jan. 2024 - May. 2024Toronto, Ontario, CanadaTuGo Travel Insurance intends to provide a back-up plan for travellers. Typically, many current or potential travellers could perceive the process of signing up for an insurance as tedious despite its necessity. Having said that, I was involved in a financial service project to focus on providing convenience by simplifying the sign-up process just with few clicks. As a UX/UI Designer,
- I extended the average screen time to 10 minutes by simplifying and optimizing exploration and payment process
TeleVU InnovationUX Designer
Jun. 2022 - Aug. 2022Toronto, Ontario, CanadaTeleVU Innovation was born to shorten the wait times at the hospitals during COVID-19. Ever since the lock down had occurred, this private telecommunication company pulled their sleeves to offer an alternative solution to help patients to reduce some level of guidance on how to treat themselves As a UX Designer,
- I identified 6 key notes where the application could be improved, according to the research that involved 30 participants
- I redesigned video-call service along with colleagues
Miller AcademyEnglish Second Language Instructor
Mar. 2021 - Dec. 2021Gyeonggi, South KoreaMiller Academy is a small English institute that offers small group tutoring style of English lessons to middle school and high school students. Miller Academy aims to provide an equal opportunity of learning English to all students regardless of their families' social or economic status. As an English instructor,
- I implemented conversational learning system which improved the students' comprehension by 25%
- I implemented entertaining activities to extend the student engagement by 15 minutes in average Note: I had an early termination with my contract in this position due to COVID-19.
Sogang UniversityEnglish Second Language Instructor
Mar. 2020 - Jan. 2021Gyeonggi, South KoreaSogang Language Program (SLP) is an English school program offered by a private English institute that teaches an advanced level of English in Korea. As an educational facility, SLP strives hard to improve conversational English skill among Kindergarten to high school students. As an English instructor,
- I recreated the classroom design to improve the students' learning experience and increased the students' engagement to various activities by 30%
- I produced supplementary materials that the students can play with which increased the comprehension score among students in general by 35%, according to the student record card
Toronto West AcademyContent Publisher
Mar. 2019 - Dec. 2020Toronto, Ontario, Canada
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