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Work Background
Owner and Head Trivia Host - Tune In Trivia
Sconnie LLCOwner and Head Trivia Host - Tune In Trivia
Jan. 2023New Hampshire, United StatesTune in Trivia is a full service on-site entertainment provider of Trivia games combined with customized popular music. Basic DJ Services are also available.
Director, Project and Process Excellence
Fidelity InvestmentsDirector, Project and Process Excellence
May. 2022 - Nov. 2023Merrimack, New Hampshire, United StatesManage programs and projects for Fidelity Investments Corporate HR Services.
Director, Business Analysis
Fidelity InvestmentsDirector, Business Analysis
Apr. 2015 - May. 2022Merrimack, NHBusiness Infrastructure Management Group Lead a team of 9 Business / Systems Analysts supporting the primary workflow automation system that drives Fidelity Investments Workplace Investment Services (XTRAC). Own the governance and change control processes for multiple instances of XTRAC with over 10,000 users.  Developed, implemented and managed platform governance processes and controls for all workflow automation systems in Fidelity’s WI Business  Established Service Level Agreements across multiple business units  Created a relational workflow infrastructure analysis tool  Reduced impact analysis research time by 80%  Enhanced workflow quality and time to market by providing self-service impact analysis capability to end users
Business Analysis Consultant
The Crosby Company of New HampshireBusiness Analysis Consultant
Oct. 2010 - Apr. 2015Salem, NH / Reno, NVSenior Business / Systems Analyst for Family Office. Subject Matter Expert for business process mapping, workflow automation as well as document and data retention. Led design sessions for all systems projects. Drove process redesign analysis and implementation.  Scoped, configured and implemented the ImageNow Workflow Automation System  Automated document storage and complex approval process for all accounts payable processes  Integrated with core accounting platform via customized API  Project Manager/ lead Business Analyst for the Technology Separation Initiative  Coordinated legal technological separation from Fidelity with the FMR Enterprise Infrastructure senior leadership  Implemented best practice processes for technology vendor relationship management as well as internal project prioritization and tracking
Senior Project Manager
Fidelity InvestmentsSenior Project Manager
Sep. 2007 - Nov. 2010Merrimack, NHManaged systems development projects from inception to implementation. Responsible for project deliverables, schedule, resources and budget.  XTRAC System Administrator / Developer  Built and tested workflow in XTRAC – developed all objects, rules and profiles  Implemented new XTRAC access security model and workflow
Local Program Assistant
Special Olympics New HampshireLocal Program Assistant
Jan. 2005 - May. 2012New HampshirePenguin Plunger, Local Program Information System Support Volunteered with the Bedford Bobcats Special Olympics Team as well as at State level functions.
Program Manager
Brooks Automation, Inc.Program Manager
May. 2004 - Sep. 2007Chelmsford, MAProgram Manager for all Global Customer Support operations information systems. System administrator for Remedy Call tracking system.  Successfully managed 10-month Remedy Call Tracking and CRM system deployment project  Created complete training program for Remedy system users  Developed interactive multimedia training content for online training environment  Travelled worldwide to deliver on-site training to global service team  Managed Continuous Product / Process Improvement (CIP) programs  Worked with business to analyze data, root cause, and develop corrective action  Created ISO-9001 documentation for Global Service Management System
Field Service Engineer
PRI AutomationField Service Engineer
Jan. 1994 - Dec. 2002Portland, Oregon Area Provided on-site technical support for automated material handling systems  Installation, maintenance and repair of vacuum and atmospheric robotic systems  Troubleshooting, root cause analysis, resolution implementation  Completed UNIX MCS integration and acceptance  Responsible for over $15 million of installed equipment and consignment inventory
Electronics Technician – Civil Service (National Guard Bureau)
United States Army National GuardElectronics Technician – Civil Service (National Guard Bureau)
Jan. 1991 - Dec. 1994Yakima, Washington Area Depot level repair / calibration of military and civilian electronic equipment
Patriot Operator and System Mechanic - 24T
US ArmyPatriot Operator and System Mechanic - 24T
Jan. 1985 - Dec. 1991El Paso, Texas Area NATO Certified PATRIOT Missile System Trainer / Evaluator  Assigned to train Israeli Air Force during Operation Desert Storm
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