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Work Background
GenpactLean Six Sigma Manager
Sep. 2021Bucharest, RomaniaTeam Leader for a small but expanding team of Lean Six Sigma Consultants based in Poland, took over the transition of a huge CGRLH customer in order to help them to find optimisations and ongoing progress of their process, in these constantly changing times. Project management skills, organizing, ideation, implementatio and socializing at all levels are part of the day to day scope. Working closely to the developers, team leaders and employees is the key. Changing how tomorrow looks and driving the change are top priorities in the business agenda. And I think also in life.
GenpactSenior Process Associate
Jan. 2020 - Sep. 2021Bucharest, RomaniaWorking with a Scandinavian customer and his sites in the United Kingdom, managing a portfolio of customers, creating and developing business to business connections. Daily contacting customers and getting contacted by them, writing personalized emails on a day to day basis, because templates are usefull, but miss the human touch, which I consider more important. Keeping up with tasks, cases, creating disputes and follow up with Area or Portfolio Managers in order to resolve them and credit the appropriate balance, investigate on various matters, gather information about the client inside our system and online are part of the daily activities. Besides this, there are weekly regional calls where the complex cases are discussed with the Portfolio Managers, Area Managers and the Operarional Managers in a teamwork effort to resolve them. But at the end of the day, it’s just about smoother and transparent communication from end to end between businesses with different fields of activity but with the same interest: to make it happend!
Mood Media RomaniaCredit Controller USA
Jan. 2019 - Dec. 2019Bucharest, RomaniaManaging a portfolio of customers in various fields of activities and handling business to business issues regarding disputes, credits, inquiries,payment plans and account adjustments
Mood MediaClient Service Professional
Jun. 2018 - Dec. 2018Bucharest, Romania
NeoLife InternationalSales Specialist
Mar. 2015Bucharest, RomaniaOffering consultance and eco friendly alternatives for both people and businesses reagarding cleaning sollutions, natural suppliments within a trustworthy company that is on the market for more than 60 years and invests in research to develop efficient products with less impact on the environment. I have also a team that I manage and we join a weekly meeting to organize and discuss the next steps and to offer consultance as well.
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