Oct. 2023 - Feb. 2024São José do Rio Preto, São Paulo, Brazil- Responding to calls and demands for the development of commercial and expansion areas; - Analysis of calls received, identifying reported problems or new features requested; - Receive and manage support and development calls related to the fiscal and financial areas of the system; - Prioritization of calls according to urgency and impact on company processes; - Design and implementation of software solutions to meet all requirements, considering both the front-end and back-end; - Development of a support ticket system integrated into the franchise system; - Bugs fixed and features adjusted based on test results and user feedback.
Total ExpressPHP Developer - PHP | Laravel | MySQL | REST
Aug. 2022 - Mar. 2023São Paulo, Brazil- Responding to calls and development demands for the fiscal and financial areas of the support team for the internal delivery management system; - Collaboration with tax and financial teams to understand the specific requirements and needs of the system; - Analysis of calls received, identifying reported problems or new features requested; - Receiving and managing support and development calls related to the fiscal and financial areas of the system; - Prioritization of calls according to urgency and impact on company processes; - Development of codes, scripts and functionalities necessary to solve problems or implement requested improvements; - Rigorous testing of developed solutions to ensure they were working correctly and met requirements; - Bug fixes and functionality adjustments based on test results and user feedback; - Technical support for tax and financial teams, clarifying doubts and resolving problems related to the system.
Apr. 2022 - Jul. 2022São Paulo, Brazil- Implementation of new features on the platform, considering both the front-end and back-end; - Identification and investigation of bugs reported by users or found internally; - Internal and external technical support, answering questions about the platform and helping to resolve technical problems.
Aug. 2021 - Feb. 2022São Paulo, Brazil- Collaboration with the integrations team to identify the APIs necessary to integrate the company's service platform with third-party services; - Implementation of API integration, allowing the exchange of information and functionalities between systems; - Development of bots using the IBM Watson platform to automate interactions with users, such as chat-bots or virtual assistants; - Customization and improvement of bots to meet specific needs and improve the customer experience.
Live On BaaS Payment SolutionsFull stack developer - PHP | Laravel | CodeIgniter | REST
Mar. 2021 - Aug. 2021São Paulo, Brazil- Collaboration with the development team in creating a product review management platform for Amazon stores, scoring the veracity of information through advanced algorithms; - Collaboration on API integrations of the product evaluation management platform; - Development of a product information extraction tool to automate product registration on the platform.
Aug. 2016 - Dec. 2020São José do Rio Preto, São Paulo, Brazil- Development of a product registration platform and SKU generation in accordance with the company's business rules; - Development of a B2B e-commerce platform to sell products to franchisees; - Implementation of new features on the B2B platform, considering both the front-end and back-end; - Identification and investigation of bugs reported by users or found internally; - Internal and external technical support, answering questions about the platform and assisting in resolving technical problems; - Development and implementation of API integrations between the company's B2B platform and the Protheus Totvs ERP; - Development of a CRM platform to capture new leads interested in purchasing a franchise; - Implementation of a B2C virtual store using the VTEX e-commerce platform; - Development of integrations between the B2B platform and the B2C VTEX platform using their respective APIs; - Implementation and maintenance of website, database and email servers on the Amazon AWS and Microsoft Exchange Cloud platforms.
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