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Work Background
Life First InsuranceCompany Owner
Jan. 2020Greater HoustonMedicare Life Insurance
Global Human Resources Leaders and Doctors Preferred Medical Billing & Practice ManagementFounder | Global HR Director |Transforming International Organizations | Executive Coach |Consulting
Jan. 2015 - Sep. 2021Houston, Texas AreaWelcome! I am: ✔ A forward-Thinking and Passionate Leader effectively integrating and balancing World Wide & Americas Region Operations, Finance, and Supply Chain/Logistics Operations in alignment with business strategies. ✔ An award-Winning Change Catalyst building high-performing, results-driven Human Resources organizations in highly competitive, rapid-growth environments in support of companies’ business and financial objectives. ✔ A solutions-Focused Professional Coach training executive management teams and collaborating with leaders to create innovative strategies championing diversity and a global cultural awareness. NOTABLE ACCOMPLISHMENTS: ● 15 years’ experience managing international (Americas, EMEA, and Asian Pacific) and worldwide teams to create cohesive campaigns and programs to support corporate business strategies. ● Spearheaded establishment of new consumer contact center in India and separate Philippines-based center for Hewlett Packard, with combined employee base of 900+; required volume hiring in a highly competitive market. ● Received HP’s top Achievement Club Winner Award for architecting the “Development Learning Path” program. ● Championed HR program integration for Hewlett Packard’s 2,500+ U.S. and international employees in diverse sectors with revenues of $15 BILLION. ● Provided strategic counsel during Compaq/HP merger and acquisition regarding culture and integration and human resource mapping analysis that were critical integration success factors. ● Spearheaded MCI Telecom/Verizon Consumer Markets’ Human Resources department start-up and operation. ● Slashed costs 20% by instituting cross-training programs and decreasing recruiting cycle time by 40%; skyrocketed MCI employee retention rates to 78% by generating new opportunities for internal promotion. For Executive Coaching & HR Consulting visit: www.infinitepossibilities-coaching.com
For Medical Billing & Practice Management visit: www.DoctorsPreferredMB.com
ERM: Environmental Resources ManagementGlobal HR Director Specialty Global Businesses | Leadership Development | Global HR Leadership
Mar. 2014 - Mar. 2016Houston, TexasERM is a leading global provider of environmental, health, safety, risk, social consulting and sustainability related services. ✔ Trusted advisor and commercially focused business partner for ERM’s Specialty Global Businesses. ✔ I supported businesses spread across multiple international locations: US, UK, Hong Kong and Malaysia. ✔ As an active and influential member of the Specialty Global Businesses Leadership Team (SGBLT), I contributed to the business plans and providing strategic advice and guidance on all HR matters: Leadership Development, Learning and Development, Recruiting, Organizational Design, HR Operations and Compliance. ✔ Improved commercial team performance through capability building, succession planning, strategic hiring and other select initiatives focused on creating organizational effectiveness to fuel future growth plans. SELECTED ACCOMPLISHMENTS:
● Established communication programs to update employees, management, and global offices on State of the Business, Employee Survey Actions, new HR programs and changes. ● Drove Talent Review and Succession Planning Process resulting in 80% increase in “Ready in 1-2 years” successors. ● Oversaw all Leadership Development programs and increased entrants into programs from 5% to 26%. ● Developed HR policies and guidelines for effective and efficient business operations. ● Increased employee retention by 12% through focused engagement and development programs. ● Delivered coaching and support to SGBLT and other senior management in periods of rapid growth and change. ● Key contributor to the Global People Strategic Agenda, as a member of the Global HR Leadership Team.
Lloyd's RegisterSenior HR Strategic Business Partner| Executive Coaching|Leadership Development| Regional Management
Aug. 2010 - Mar. 2014Houston, Texas AreaLloyd’s Register is a world leader in assessing business processes and products to internationally recognized standards. The company provides independent assurance to companies operating high-risk, capital-intensive assets in the marine, energy and transportation sectors, to enhance the safety of life, property and the environment. I provided strategic HR Leadership for the Americas Marine Group and Americas Headquarters Support Businesses; Leadership Development; Coaching senior department heads with all aspects of people management and working alongside the company directors to achieve improved organizational design, performance and culture. Americas Region. ✔ Strategic Business Human Resources Executive Partner driving Leadership Development programs. ✔ Coached senior department heads on all aspects of people management. ✔ Collaborated with business leaders to achieve improved organizational design, performance and culture. SELECTED ACCOMPLISHMENTS: ● Appointed as Strategic Business HR Leader of the Americas Region for various business groups. ● As a leadership team member, I led Strategic HR Planning and Workforce Implications efforts for all business units. ● I completed a short term assignment in the UK as HR Transformation Change and Communications Project Manager. ● I led the design and creation of Business Balanced Scorecard resulting in focused attainment of business results. ● Designed and implemented Talent Management Mentoring Program and Graduate Program scheme. ● I drove Leadership Development programs, coaching senior department heads on all aspects of people management; collaborated with business leaders to achieve improved organizational design, performance, and culture. ● Drove Talent Management and Succession Planning activities of senior leaders and business directors. ● I directed Workforce Planning strategy, actions, and implementation.
HPDirector Human Resources| Business Partner |Strategic Planning |Organizational & Talent Development
Feb. 1998 - May. 2010Houston, TexasHewlett Packard is a global information technology company, leading developer and provider of a wide variety of hardware components, software, and related services. As the Director HR I supported multiple US and International locations and drove HR strategic planning and operational direction for multiple business units and functions, supporting 2500 U.S. and international employees. NOTABLE ACCOMPLISHMENTS:
● Honored with Achievement Club Award for India operation startup and for architecting Best Practices Program for regional operations; Award is company’s top evaluation for superior customer satisfaction. ● Enhanced sales revenue by sparking employee involvement and growing partnerships, fortified corporate team building, and fostered conflict management skills for positive team environment. ● Spearheaded establishment of new customer contact center in India and separate Philippines-based center, with combined employee base of 900+. ● Maximized leadership capabilities and bench strength through proactive talent management initiatives – designed/implemented regional Job Rotation Program, as well as Career/Employee Development Toolkits. ● Improved employee engagement by rolling out talent management initiative of IPGA job rotation and career development toolkits; supported upward mobility and retained 97.4% top-level talent; adopted as HP best practice. ● Led the HP client groups through a comprehensive re-structuring, re-design process, and organizational development methodologies that resulted in optimized effectiveness of LaserJet Printing Leadership team. ● Effectively integrated and balanced WW & Americas Operations, Finance, and Supply Chain & Logistics Operations business/geographic needs. ● Managed HR staff in various US locations and India. ● Fostered the creation of an inclusive environment making diversity a sustainable competitive advantage. ● Provided strategic counsel during Compaq/HP merger/acquisition: culture and integration
Fluor Daniel TelecomSenior Manager Human Resources | Communications | Talent Management | Innovation | Training
Jan. 1996 - Dec. 1998Dallas/Fort Worth AreaOne of the world’s largest engineering, procurement, construction (EPC), maintenance, and project management companies; working with governments and clients in diverse industries around the world. ✔ Strategic Human Resources Partner to Operating Company President and Vice Presidents; directed a staff of 22 human resources and administrative professionals; domestic and International Human Resources responsibilities. ✔ Managed a budget in excess of $4M for the Telecom/Construction Operating Company. SELECTED ACCOMPLISHMENTS: ● Saved 60% of allocated budget by aligning individual, project, and organizational development needs with business strategies. ● Increased productivity levels by introducing talent management program and people development board to catalyze behavioral transformations. ● Designed and implemented competency-based compensation and benefits plan utilizing pay-at-risk, profit sharing and individual/team incentives; increased retention of key talent by 60%. ● Created the executive succession plan and catalyzed behavioral transformations, ultimately increasing Telecom Operating Company bench strength. ● Prepared authorizations and negotiated favorable contract rates for major staffing expansions in field project operations, integrating and hiring over 1200 new hires in less than six months. ● Outsourced several functions (used external consultants and revised training solutions) which decreased the human resource budget by 42%, while increasing productivity, efficiency and quality. ● Established and Directed Operating Company Human Resources department, staff, and work processes in various US locations (Atlanta, Florida, Texas and California). ● Directed HR project plan for the successful integration of Bell South Telecom employees in Atlanta & Florida locations. ● Streamlined international transfer, relocation and pay processes. ● Selected to attend the Carlson School of Management Human Resources Executive Development Program.
MCI TelecommunicationsSenior Manager Human Resources | Retention | Restructuring | Policy & Process Development
Jan. 1991 - Dec. 1996Atlanta, GA; South Carolina; Dallas, TXMCI, now Verizon, is the #1 wireless phone service in the US. The company's core mobile business, Verizon Wireless, serves about 137 million total customers; providing local telephone, long-distance, Internet access, and digital TV services. ✔ Managed all HR functions for 5 customer groups including: compensation, benefits, payroll, EAP, AAP/EEO, training. ✔ Appointed Consultative Business Partner to senior level managers, Directors and Executives. SELECTED ACCOMPLISHMENTS: ● Spearheaded MCI Consumer Markets’ Human Resources department start-up and operation. ● Slashed costs 20% by instituting cross-training programs and decreasing recruiting cycle time by 40%. ● Skyrocketed employee retention rates to 78% by generating new opportunities for internal promotion. ● Revitalized role of HR as a crucial partner in process development, staffing initiatives, and employee relations; nominated by clientele for highest recognition award. ● Enhanced organizational effectiveness by realigning and restructuring call center into client-focused business center to support new business objectives; recruited new VP and revitalized 10-member team of directors. ● Fortified shareholder value by supporting organizational performance, HR policy, and socio-cultural integration in post-merger environment; standardized work procedures and lifted productivity. ● Developed Union Avoidance strategy by acting as dispute resolution specialist and facilitating seamless mindset, interaction, and dialogue between management and employees. ● Continuous Improvement program facilitator. Instituted critically needed cross-training programs. ● Designed, coordinated, and conducted Management training programs and Career development. ● Nominated by client group and received Circle of Excellence, company’s highest recognition award. ● Directed the highly successful implementation of a career development program through well-received seminars, workshops, and inter-departmental partnerships.
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