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Work Background
Grupo Financiero BanorteCSO - Card Security Officer
Mar. 2019Monterrey Area, Mexico- Responsible for compliance of PCI Card Production v3.0 Logical & Physical Requirements.
- Council Member of Global PCI initiative by Banorte
- Audit the complete banking card process from Manufacture to Customer Delivery.
- Banorte Representative and Proctor for RFI/RFP related to Banking Cards.
Grupo Financiero BanorteSenior PCI Specialist
Feb. 2018 - Mar. 2019Monterrey Area, Mexico- Business Process Outsourcing by PROSA
- Responsible for compliance of PCI Card Production v2.0 Logical & Physical Requirements.
AtosSecurity Consultant III
Oct. 2016 - Jan. 2018Monterrey y alrededores, MéxicoWork globally and across organizations to lead, coordinate and facilitate the following types of audits:
- ISO 20000, ISO9001, ISO27001, Security assessments, etc.
- SSAE16/SSAE18
- PCI DSS
- Client audits
- Internal auditor
- Audit preparation and readiness
- Project manage the implementation and maintenance of ISO programs
- Governance activities around assertion process, compliance checks and other internal audits
- Maintain audit calendar
- Act as manager’s backup and named successor
- Integration activities surrounding SOC1 controls and migration of ISO 20000 processes
- Process, procedure and work instruction development using ITIL 2011 best practices
- Facilitate Quality reviews and Kaizen initiatives
- Participate in transformation projects
- Other activities as assigned
Teleperformance MexicoInformation Security Specialist I
May. 2016 - Oct. 2016Monterrey- In charge of Monterrey regarding Information Security Compliance ( 4 Sites )
- Protects system by defining access privileges, control structures, and resources. - Recognizes problems by identifying abnormalities; reporting security breaches. - Implements security improvements by assessing current situation; evaluating trends; anticipating requirements. - Determines security breaches and inefficiencies by conducting periodic audits. - Upgrades system by implementing and maintaining security controls. - Keeps users informed by preparing performance reports; communicating system status. - Maintains quality service by following organization standards. - Preserve technical knowledge by attending educational workshops; reviewing publications.
- Contributes to team effort by accomplishing related results as needed.
- ISMS Internal Auditor (Certified in ISO 27001:2013 & ISO 19011:2011)
- Manage Fraud Risk Assessment & Operational Risk Assessment.
- Assure compliance with Global Essential Security Policies.
- Prompt follow-up of Potential Fraud Scenarios.
Teleperformance Mexico(PAO) Process Audit Officer
Sep. 2015 - May. 2016Monterrey Area, Mexico- Lead weekly business process meetings.
- Function as a subject matter expert in a wide variety of information security areas while specializing on internal.
- Develop or manage activities to ensure compliance with internal and external information security requirements
- Establish risk management standards
- Innovation Cube Leader
- Reporting and Analysis to Upper Management
- Global Dashboard admin
- Lead Audit for TAM (Training Audit Master).
- Lead Audit for SAM (Supervisor Audit Master).
- Manage Cross Training & Up Training for LOBs.
- MOM Admin.
- WU Financial audit on Negative cash projections.
- Flow chart processes implementation.
- Project performance auditor.
- Promote healthy relationship with Vendor Management.
- Editing and polishing: MBRs, QBRs, Presentations requested by upper management
- Certified with ISO 27001:2013 (ISMS Internal auditor)
Teleperformance MexicoQuality Assurance POC
Jan. 2014 - Sep. 2015Monterrey Area, Mexico- Manage all users assigned to Analysts.
- Audit on negative Cash Flow Projections.
- Audit CSAT Surveys (Customer Satisfaction).
- Create and review required reports by Upper Management.
- Follow up with KPIs and Implementation of Action Plans.
- Provide training to Analysts in different LOBs.
- QA Calibration with Client SME.
- Evaluate and provide feedback to Analysts regarding their calls.
Teleperformance Nearshore NorthCustomer Account Executive & Customer Service Representative
Jul. 2012 - Jan. 2014Monterrey Area, Mexico- Provided support to Western Union consumers by resolving account and billing issues.
- Direct support regarding financial services and communication troubleshooting.
- Coverage to the entire US.
Epicor Software CorpConsulting Operations Analyst
Nov. 2010 - Mar. 2012Monterrey Area, Mexico- Development and adequacy of requirements for high management, consultants, subcontractors, and third parties to control and monitor worldwide consulting projects.
- Accountable of the Billing Process to Venezuela, Colombia, Argentina, and EMEA Region (Europe & Mid-Asia) as well working with LAC Finance and Retail departments by creating SOWs for special international customer/project invoicing.
- Attention and solution to issues in the internal operations by revising and controlling project administration processes through Epicor E4SE ERP.
- Responsible for monitoring and support the Professional Services Operations team to ensure accurate and on-time credit/billing information is delivered to guarantee correct revenue assignation of consulting area.
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