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Work Background
AT&TSenior Software Engineer
Jan. 2022 - Jul. 2024
SprinklrSprinklr Principal Consultant
Feb. 2020 - Jan. 2022
SprinklrSenior Managed Services Consultant
Jun. 2016 - Feb. 2020Austin, Texas AreaGuide customers to achieving maximum success on the most complete enterprise social technology in the world.
The Tv TrayFounder
Jan. 2016 - Jun. 2016Austin, Texas AreaTv Tray is an application that allows individuals to find the best local venues to watch tv. I've been working on the concept for over 2 years and have completed the following: - Problem / Need Validation research via search trends, customer development experiments, and customer surveys - Target Market Analysis of both users and venues
- Competitive Analysis against existing solutions and potential threats
- Wireframing of user workflows and tv data processes
- Design of web-based & native iOS apps with corresponding, working prototypes
- Cost Analysis for development of the application - Collected venue data for over 400 venues across San Antonio, Austin, Houston, & DFW
Carlton Soules for Bexar County JudgeCommunications Manager
Jun. 2014 - Nov. 2014San Antonio, Texas Area- Developed overall outreach & marketing strategy using comprehensive voter analytics & engagement models
- Designed & developed printed collateral, campaign websites, social media content & digital ads
- Developed tools to capture & analyze the digital metrics and analytics for social media accounts, digital ads & web traffic
- Generated 600K+ impressions using an $8K budget across FB, Adwords & YouTube Ads during the early voting period
- Produced over 20 campaign videos and was recognized by the San Antonio Current for my Admiral Ackbar ad
GoogleMetrics & Analytics Manager
Jun. 2012 - Apr. 2013Austin, Texas Area- Managed & monitored the performance metrics of 300+ Google+ Marketing Reps across 10 Countries
- Managed a team of 4 engineers to design & develop a $250K internal CRM for all Google+ Marketing Reps
- Collaborated with Legal, Quality Assurance, & other teams to maintain development protocols of the CRM
- Integrated the CRM with Google+ APi’s to develop an Analytics dashboard, which measured the maturation of our clients’ G+ presence & established the performance metrics / mechanisms for team members
GoogleCommunity Partnerships Lead
Jan. 2012 - May. 2012Austin, Texas Area- Developed & maintained external partnerships with key organizations in all 50 states
- Managed 65 Field Marketing Reps across 17 US Markets to direct program outreach efforts
- Successfully developed, implemented, & managed strategic mktg campaigns for 3 unique programs (e.g. D4G, GABO)
- Exceeded outreach metrics for all programs, while developing mechanisms for performance analytics
GoogleSan Antonio Market Lead
Oct. 2011 - Dec. 2011San Antonio, Texas Area- Managed 4 Field Marketing Reps & earned Best Team Engagement awards with an avg. of 200 SMB’s per week
- Delivered 20+ presentations to more than 1.5K “Getting American Business Online” event attendees in 4 states
- Established a local partnership with Whataburger to pilot enterprise level solutions
GoogleSan Antonio Local Business Specialist
Jul. 2011 - Sep. 2011San Antonio, Texas Area- Engaged over 300 members of the San Antonio SMB Community
- Introduced & assisted SMB’s with Google’s free productivity & marketing services Piloted beta products available only to SMB’s
Studio FuzedProject Manager
Oct. 2008 - Feb. 2015San Antonio, Texas- Produced & presented sales pitches for new clients
- Developed community relationships with key local influencers & organizations
- Delivered various presentations regarding SMB digital needs & online economic opportunities
- Developed, implemented, & managed the completion of numerous creative projects
- Managed crossfunctional team members across marketing, sales, & engineering
Conquer UCo Founder
Jul. 2008 - Jan. 2022San Antonio, Texas Area- Developed the philosophy model
- Maintain the blog and social media strategy
- Host monthly adventures
- Manage community partnerships
Alamo CollegesSupport Services Specialist
Aug. 2004 - Jan. 2010San Antonio, Texas- Led the planning, outreach, & implementation campaign to implement the $1.4M conversion to Blackboard Vista
- Worked with staff, faculty & students across all 5 colleges to build consensus around a single LMS
- Delivered over 300 trainings across all supported applications (Office, Blackboard, Banner, etc.)
- Led the design & development of various District IT websites, online resources, & multi-media services
- Responded to & resolved over 5K total support calls & inquiries from students, staff, & faculty
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