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Work Background
self-employedFreelance
Sep. 2023France, LorientAs a self-employed UI/UX Designer, I specialize in crafting user-centric and accessible digital experiences that drive business success. My work focuses on delivering tailored design solutions for both web and mobile platforms, leveraging the power of Figma to create intuitive interfaces that enhance user engagement and satisfaction.
Key Responsibilities:
- Collaborate with clients to understand business goals and user needs, translating them into effective design strategies.
- Design and prototype user interfaces in Figma, ensuring a seamless experience across various devices and platforms.
- Conduct user research, usability testing, and accessibility audits to inform and refine design decisions.
- Develop wireframes, mockups, and interactive prototypes that align with client objectives and brand identity.
- Deliver end-to-end design solutions, from initial concept to final implementation, with a focus on achieving measurable business outcomes.
EgenciaGlobal Process Manager
Jan. 2017 - May. 2021Lorient, Brittany, France- Remotely leading a Global Team of Operations & Process Analysts
- Management of their Professional development plans Accountable for: - The identification/collection and mapping of the existing operational procedures
- The auditing and Diagnosis of those operational procedures (Performance, quality control and standardisation) - Improving the global operational efficiency and cost effectiveness: - Control of parallel processes and consolidation to core processes - Reduction of the number of client specific processes (exceptions) - Increase automation % mainly through technology developments/improvements and/or finding outsourced solutions - Deployment of preventive measures - Identification of best practices and global implementation (where possible)
- The resolution of operational issues within the defined service level agreement and time - Root cause analysis - Business case creation and follow up - Active participation to the business requirements phase - Manager/stakeholder of contingency plan
- The Standard Operating Procedures (SOP) maintenance
- The liaison with Learning & Development
Egencia, an Expedia companySr. EU Operational Support & Process Specialist
Jan. 2016 - Dec. 2016Paris La Défense, Île-de-France, FranceActing as a level 3 - Support operations on technical and complex process questions Remotely leading a global team of 4 operations experts Internal quality & performance audits focusing on risk areas of the operational processes and/or business lifecycle (including entire workflow, to identify possible inefficiencies) Creation of the audit report to outline the key findings as well as their risk level and attached recommendation
Creation of a synthesis of the findings to the upper management Standard Operating procedures maintenance Operational Support provided to the project management team (help with process gap analysis, bug triage priority management, business requirements, .....) Management of the knowledge base system (KMS); accountable for the self-service %.
Content Management: Ensure the documentation is updated and used.
Egencia, an Expedia companyEU Operational Support & Process Specialist
May. 2013 - Dec. 2015La DefenseActing as a level 3 - Support operations on technical and complex process questions Internal quality & performance audits focusing on risk areas of the operational processes and/or business lifecycle (including entire workflow, to identify possible inefficiencies) Creation of the audit report to outline the key findings as well as their risk level and attached recommendation
Creation of a synthesis of the findings to the upper management Standard Operating procedures maintenance Operational Support provided to the project management team (help with process gap analysis, bug triage priority management, business requirements, .....) Management of the knowledge base system (KMS); accountable for the self-service %.
Content Management: Ensure the documentation is updated and used.
Egencia, an Expedia companySenior Business Travel consultant
Apr. 2008 - Apr. 2013La Defense
Jancarthier Voyages (SAS)Business Travel Consultant
Jan. 2005 - Dec. 2008
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