Amelia Thomas - Produce Manager, Safeway

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Work Background

SafewayProduce Manager

Aug. 2019Cortez, Colorado, United States Handle ordering and inventory management to ensure well-stocked and organized department, resulting in minimized stockouts.  Schedule and manage department staff, coordinating shifts and tasks efficiently, leading to a cohesive and productive team environment.  Handling customer special orders, ensuring personalized service, and cultivating long-term customer loyalty.  Actively engage in food preparation, maintaining high-quality standards, and guaranteeing fresh and appealing products for customers.  Lead and direct other associates, providing guidance, training, and support, resulting in improved employee performance and morale.

SafewayInventory Control Clerk/Back Door Receiving

Apr. 2023 - Oct. 2023Cortez, Colorado, United States Efficiently manage inventory control procedures, ensuring accurate tracking, recording, and monitoring of all incoming and outgoing products.  Delivered exceptional customer service, handling inquiries, and resolving issues promptly to ensure customer satisfaction.  Demonstrated strong communication skills while assisting customers via phone, email, or in-person, ensuring a positive experience.  Accurately entered customer data and order information into the company database, minimizing errors and maintaining data integrity.  Oversee back door receiving operations, verifying shipment contents, inspecting for damages, and promptly resolving discrepancies.  Efficiently processed customer orders and provided timely updates on order status, promoting transparency and customer confidence.  Applied attention to detail in data entry tasks, reducing data discrepancies and improving overall accuracy.  Maintained confidentiality and security of customer information, adhering to data protection policies and regulations.

SafewayDrive up and Go/E-commerce Manager

Sep. 2022 - Apr. 2023Cortez, Colorado, United States Led and managed the Drive up and Go/E-commerce department, overseeing daily operations, and ensuring online order fulfillment for customers.  Spearheaded the successful implementation of the Drive up and Go program, resulting in a significant increase in online sales and customer satisfaction.  Trained and mentored a team of associates, improving their productivity and customer service skills, leading to enhanced customer experiences  Monitored key performance indicators (KPIs) and analyzed data to identify trends, areas for improvement, and opportunities for business growth.  Implemented and maintained a smooth order fulfillment process, ensuring accurate and timely deliveries to customers.  Conducted regular audits to ensure accuracy in product listings, pricing, and promotions on the e-commerce platform.

ARMY & AIRFORCE EXCHANGE SERVICE - AAFESInventory Control Associate

Aug. 2018 - Aug. 2019Aurora, Colorado, United States Efficiently fill customer and special orders, ensuring timely and accurate delivery to meet customer needs.  Perform inventory control tasks, including tracking stock levels, conducting regular audits, and reconciling discrepancies to optimize stock management.  Responsible for the maintenance of inventory databases and records, ensuring data accuracy and completeness.  Successfully set and verified planograms to adhere to visual merchandising standards and enhance the customer shopping experience.

ARMY & AIRFORCE EXCHANGE SERVICE - AAFESLoss Prevention Associate

Oct. 2016 - Aug. 2018Aurora, Colorado, United States Demonstrated expertise in loss prevention techniques, actively contributing to the reduction of theft incidents within the retail environment.  Conducted thorough onboarding training sessions for new team members, ensuring their understanding of security protocols and best practices  Proactively performed safety walks, identifying potential security vulnerabilities, and implemented necessary measures to mitigate risks.  Diligently monitored security cameras, maintaining constant surveillance of high-risk areas to promptly respond to any suspicious activities or incidents.  Apprehended individuals involved in theft or fraudulent activities, effectively utilizing conflict resolution skills and adhering to company policies.  Collaborated with store management and fellow associates to implement proactive strategies that significantly reduced losses due to theft.

Big Y World Class MarketFood Service Associate

May. 2014 - Sep. 2016South Hadley, Massachusetts, United States Demonstrated expertise in preparing and cooking food for sale, ensuring consistently high-quality products throughout the day.  Implemented and adhered to rigorous food safety protocols, maintaining the highest standards for both hot and cold food items.  Proficiently handled cash transactions, showcasing exceptional accuracy and attention to detail in data entry tasks.  Collaborated effectively with team members to streamline food preparation processes and optimize service efficiency.  Exhibited strong interpersonal skills, fostering positive relationships with customers and colleagues, enhancing the overall work environment.

SbarroShift Supervisor

Mar. 2010 - Sep. 2014Holyoke, Massachusetts• Followed established recipes to prepare menu items. • Served customers in a fast, efficient, and friendly manner. • Followed guidelines to ensure correct serving temperatures and adequate portion control. • Provided customers with information regarding food ingredients, availability, and pricing. • Escalated customer concerns and complaints to management. • Assisted customers with paying for products.