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Work Background
SafewayInventory Control Clerk/Back Door Receiving
Apr. 2023 - Oct. 2023Cortez, Colorado, United States Efficiently manage inventory control procedures, ensuring accurate tracking, recording, and monitoring of all incoming and outgoing products.
Delivered exceptional customer service, handling inquiries, and resolving issues promptly to ensure customer satisfaction.
Demonstrated strong communication skills while assisting customers via phone, email, or in-person, ensuring a positive experience.
Accurately entered customer data and order information into the company database, minimizing errors and maintaining data integrity.
Oversee back door receiving operations, verifying shipment contents, inspecting for damages, and promptly resolving discrepancies.
Efficiently processed customer orders and provided timely updates on order status, promoting transparency and customer confidence.
Applied attention to detail in data entry tasks, reducing data discrepancies and improving overall accuracy.
Maintained confidentiality and security of customer information, adhering to data protection policies and regulations.
SafewayDrive up and Go/E-commerce Manager
Sep. 2022 - Apr. 2023Cortez, Colorado, United States Led and managed the Drive up and Go/E-commerce department, overseeing daily operations, and ensuring online order fulfillment for customers.
Spearheaded the successful implementation of the Drive up and Go program, resulting in a significant increase in online sales and customer
satisfaction.
Trained and mentored a team of associates, improving their productivity and customer service skills, leading to enhanced customer experiences
Monitored key performance indicators (KPIs) and analyzed data to identify trends, areas for improvement, and opportunities for business growth.
Implemented and maintained a smooth order fulfillment process, ensuring accurate and timely deliveries to customers.
Conducted regular audits to ensure accuracy in product listings, pricing, and promotions on the e-commerce platform.
SafewayProduce Manager
Aug. 2019Cortez, Colorado, United States Handle ordering and inventory management to ensure well-stocked and organized department, resulting in minimized stockouts.
Schedule and manage department staff, coordinating shifts and tasks efficiently, leading to a cohesive and productive team environment.
Handling customer special orders, ensuring personalized service, and cultivating long-term customer loyalty.
Actively engage in food preparation, maintaining high-quality standards, and guaranteeing fresh and appealing products for customers.
Lead and direct other associates, providing guidance, training, and support, resulting in improved employee performance and morale.
ARMY & AIRFORCE EXCHANGE SERVICE - AAFESInventory Control Associate
Aug. 2018 - Aug. 2019Aurora, Colorado, United States Efficiently fill customer and special orders, ensuring timely and accurate delivery to meet customer needs.
Perform inventory control tasks, including tracking stock levels, conducting regular audits, and reconciling discrepancies to optimize stock
management.
Responsible for the maintenance of inventory databases and records, ensuring data accuracy and completeness.
Successfully set and verified planograms to adhere to visual merchandising standards and enhance the customer shopping experience.
ARMY & AIRFORCE EXCHANGE SERVICE - AAFESLoss Prevention Associate
Oct. 2016 - Aug. 2018Aurora, Colorado, United States Demonstrated expertise in loss prevention techniques, actively contributing to the reduction of theft incidents within the retail environment.
Conducted thorough onboarding training sessions for new team members, ensuring their understanding of security protocols and best practices
Proactively performed safety walks, identifying potential security vulnerabilities, and implemented necessary measures to mitigate risks.
Diligently monitored security cameras, maintaining constant surveillance of high-risk areas to promptly respond to any suspicious activities or
incidents.
Apprehended individuals involved in theft or fraudulent activities, effectively utilizing conflict resolution skills and adhering to company policies.
Collaborated with store management and fellow associates to implement proactive strategies that significantly reduced losses due to theft.
Big Y World Class MarketFood Service Associate
May. 2014 - Sep. 2016South Hadley, Massachusetts, United States Demonstrated expertise in preparing and cooking food for sale, ensuring consistently high-quality products throughout the day.
Implemented and adhered to rigorous food safety protocols, maintaining the highest standards for both hot and cold food items.
Proficiently handled cash transactions, showcasing exceptional accuracy and attention to detail in data entry tasks.
Collaborated effectively with team members to streamline food preparation processes and optimize service efficiency.
Exhibited strong interpersonal skills, fostering positive relationships with customers and colleagues, enhancing the overall work environment.
SbarroShift Supervisor
Mar. 2010 - Sep. 2014Holyoke, Massachusetts• Followed established recipes to prepare menu items.
• Served customers in a fast, efficient, and friendly manner.
• Followed guidelines to ensure correct serving temperatures and adequate portion control.
• Provided customers with information regarding food ingredients, availability, and pricing.
• Escalated customer concerns and complaints to management.
• Assisted customers with paying for products.
United States Rank: Private First ClassBranch: United States Army Service Country
Sep. 2005 - Dec. 2006
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