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Work Background
SVS - Operational and Sales Systems AgencyAgency Owner
Jan. 2020United StatesFounded and lead SVS, delivering strategic business consulting and operational excellence to clients across the US and Canada. Manage a team of over 10 remote professionals, fostering a high-performing work environment and ensuring the seamless execution of client projects. Key Achievements:
*Innovative Recruitment Strategies: Designed and implemented an automated recruiting process adopted by clients to effectively hire and manage remote teams.
*Business Growth & Development: Spearheaded the company’s growth to a multiple 6-figure organization within two years through strategic planning and client-focused solutions.
*Strategic Partnerships: Established and nurtured partnerships with key software companies, enhancing business opportunities through speaking engagements and developer collaborations.
*Mentorship & Community Engagement: Actively engaged as a Business Mentor with local non-profit organizations, contributing to community development and professional growth.
Nasdaq Entrepreneurial CenterProgram Facilitator
Mar. 2024 - Aug. 2024The Program Facilitator will facilitate and host program experiences (e.g. trainings, classes, and events) primarily in a virtual space, with a few occurring in person throughout the year. They will work collaboratively with a co-facilitator and team to host experiences. They must be able to adapt curriculum and structured activities that engage and appeal to women entrepreneurs in an interactive and empowering learning environment.
The facilitator will manage the emotional culture of the group, building a supportive and inclusive learning environment. She will create a safe space for women entrepreneurs to explore their dreams, crystallize values, and shape business goals. The facilitator will work to ensure that programs meet goals and objectives create the desired outcomes, and adapt/enhance when necessary, following the direction of the Director of Milestone Circles. They must possess the ability to form relationships and communicate with a wide variety of stakeholders and influencers.
Provide coaching and support to program participants, peer leaders, and trainers
DivurgentSenior Recruiter - Healthcare Informatics
May. 2014 - Nov. 2019Norfolk, Virginia AreaCore Recruiter
2017 – 2019
Played a critical role in developing high-performing teams by sourcing and recruiting top talent. Surpassed ambitious quarterly goals and contributed to the creation and refinement of training programs.
Key Contributions:
Exceeding Goals: Consistently surpassed quarterly recruitment targets, achieving results 5-10 times the set objectives.
Training Programs: Collaborated with the Managing Recruiter to design and update training programs, enhancing team capabilities and performance.
Activate Recruiting Manager
2015 – 2016
Led the Activate recruiting initiative, overseeing the full recruiting cycle and mentoring team members to drive talent acquisition and retention.
Key Contributions:
Talent Acquisition Strategies: Enhanced recruitment effectiveness through improved contract and compensation practices, emphasizing employee benefits and perks.
Process Improvement: Streamlined recruiting processes and improved reporting accuracy, leading to cost-effective hiring solutions.
ATS Implementation: Supported the rollout of a new Applicant Tracking System (ATS) (Salesforce), ensuring smooth transition and alignment with organizational needs.
Core Recruiter
2014 – 2015
Achieved exceptional recruitment results by identifying and securing top talent. Played a pivotal role in developing training programs and managing relocations.
Key Contributions:
Outstanding Performance: Surpassed quarterly goals with placements reaching 10 times the required targets.
Training Development: Contributed to the creation and update of new hire and ongoing training programs, enhancing team skills and performance.
Activate Recruiter
2014
Focused on filling critical positions by leveraging a network of applicant sources and establishing clear recruiting requirements through collaboration with leaders.
Key Contributions:
Successful Talent Acquisition: Exceeded quarterly recruitment goals through effective requirement establishment and strategic sourcing.
ARDXSr. Talent Acquisition Partner
Feb. 2016 - Aug. 2017Norfolk, VASpearhead talent acquisition initiatives, optimizing recruitment processes and enhancing candidate experiences. Drive strategic improvements across the recruitment lifecycle, implementing technology solutions and refining processes to exceed placement and retention goals.
Key Contributions:
Process Optimization: Led the integration of a new ATS (FinancialForce), streamlining recruiting operations and enhancing reporting accuracy.
Enhanced Recruitment: Implemented innovative technology solutions to significantly reduce time-to-fill and improve cost-effectiveness.
Engagement Tools: Developed and introduced a tool to measure and boost Associate Engagement, strengthening organizational culture and employee satisfaction.
*Positions recruited: Business Analysts, Data Analysts, Systems Administrators, Infrastructure Managers, Business Intelligence professionals, Data Analysts, Data Scientists, Technical Content Writers, Managers, Directors; LINUX Systems Administrators, Vice Presidents, Project Managers
Encompass Home HealthArea Manager
Mar. 2013 - Feb. 2014Norfolk, Virginia AreaCultivated valuable relationships while representing the agency during professional contacts with physicians, hospitals/facilities, senior living communities, and professional associations. Monitored the quality of service by conducting quality assurance sales calls with referral source contacts. Increased public awareness by facilitating education regarding home health care through agency and payor sources.
Key Contributions:
Improved home health care services and client satisfaction by implementing QA programs and protocols.
AT Home CareRegional Marketing Manager
Apr. 2012 - Mar. 2013AT Home Care - Virginia Beach BranchBuilt solid home health relationships with independent senior living, assisted living facilities, and skilled nursing facilities. Provided patient education and support prior to beginning home health care, and created relationships with vendors to increase the advertising budget for marketing events.
Key Contributions:
Fostered excellent community relationships while supporting the needs of senior citizens by participating in local taskforce meetings.
DPS IncContract Healthcare Recruiter
Sep. 2011 - Jan. 2012Newport News, VAOversaw the entire recruitment process from initial application through hire including resume sourcing, resume filing, phone screening, interviewing, credentialing and verification, and submission and approval. Filled positions in multiple states including California, Louisiana, Illinois, and Florida. Maintained ongoing relationships with Contract Administrators to continually improve the recruitment process and customer relations. Key Contributions:
Optimized recruiting process by implementing new streamlined procedures.
Chesapeake Government Health ServicesRecruiting Consultant
Sep. 2011 - Nov. 2011TelecommuterManage/maintain recruitment process from application to hire: resume sourcing, resume filing, phone screen, interview, credentialing & verification, submission and approval)
Schedule phone screens for candidates of varying skill sets and conduct in person interviews to select qualified candidates
Review, file and sort resumes to determine qualification and eligibility
Independently fill positions in various states/regions, such as Virginia, Missouri, Texas and Florida
Use the internet as means to recruit; coordinate with advertising groups
Maintain ongoing relationships with Contract Administrators in order to improve recruitment process and customer relations
Chesapeake Government Health ServicesHealthcare Recruiter and Credentialing Specialist
May. 2010 - Sep. 2011Portsmouth, VAManaged all recruitment processes, maintained the vacancy report, and implemented best practices in job posting/sourcing. Independently filled positions in various states including Virginia, Missouri, Texas, and Florida. Assisted with on-boarding new hires via New Employee Check In.
Key Contributions:
Reduced employee turnover by implementing new recruiting strategies to improve candidate pool and branding.
Researched new Applicant Tracking Systems to identify the best system to fit the company’s needs.
LifeNet HealthContract Recruiter
Dec. 2009 - Apr. 2010Work a 3-4 month contract assignment to cover maternity leave. Provide recruitment assistance to a non-profit global leader in organ procurement and tissue engineering. Support 5-7 department/branches such as Production/Logistics, Research and Development, Tissue Recovery, Quality Assurance, Quality Control and Transplant Services
Communicate with over 20 supervisors/managers to fulfill staffing requirements
Schedule phone screens for candidates of varying skill sets and coordinate in-person interviews for qualified candidates; 5-6 phone screens per day and 10-15 interviews per week
Create new process for 2010 Internship Program
Review 100-200 resumes weekly and provide feedback to management with my suggestions
Independently fill positions in various states/regions, such as Richmond, Roanoke, Charlottesville and Florida
Use the internet/intranet as means to recruit; coordinate with www; along with other advertising groups
Maintain ongoing relationships with 4-5 recruitment firms in order to gain assistance with higher skill positions such as Manufacturing Engineer, Design Engineer, Corporate Controller, Cost Accountant
Act as liaison with The Lee Group for needed temporary assistance with other short-term projects
New York Life Insurance CompanySales Agent
Jan. 2009 - Nov. 2009Develop/Procure new business accounts. Educate individuals, families and business owners to ensure their financial future through life insurance and retirement planning, while following Insurance Commission regulations. Prepare and provide presentations for life insurance, long term care, college planning and health insurance. Create sales/marketing initiatives to attract clientele. Define specified target markets to follow and use as a guideline. Use direct mail, cold calling, "street" marketing, website creation, networking event, client referral and community activity
Maintain monthly budget records, inventory and client files using MS Office and a company-provided database
Prepare customized rate illustrations for each client and negotiated when possible; prevent negative responses to client declinations when possible by providing alternates services and coverage.
Monitor marketing efforts based on industry guidelines
Bon Secours Health SystemBusiness Development - Physician Liaison
Sep. 2004 - Sep. 2008Developed a new service line relationship with new physician partners, and built relationships with more than 200 physicians and their practices. Served as a liaison between physicians and hospital leadership. Analyzed market needs to determine the need for more physicians or programs in specific markets. Created marketing materials including brochures, give-a-ways, and notepads, and seamlessly orchestrated marketing events with various departments.
Key Contributions:
Successfully increased imaging volume at the outpatient diagnostic center by 20% in one year.
Headway Corporate ResourcesContract Client Relationship Manager
Nov. 2003 - Sep. 2004Norfolk, Virginia Area
Manage staffing duties on a contract basis; filled industrial/clerical client job orders; handle payroll conflicts for employees; manage employee disciplinary problems as needed
- Medical Staffing
- Light Industrial
- Clerical/Accounting
The Lee GroupBusiness Development/Staffing Manager
Jul. 2002 - Jul. 2003Networking, strategic planning, multi-tasking, recruiting, rapport building, sales closing and customer service skills in the clerical and industrial staffing market. Advertise/Market specified jobs as needed to fit specific client needs and requirements
Perform functional assessments to discover job strengths and skills
Manage customer complaints and any discrepancies in the account
Facilitate division specific orientation for all new hires
Conduct exit interviews and maintain administrative reports in those interviews
Negotiate pricing and client contracts
Maintain payroll and attendance reports for all on-site employees as needed
Onsite supervision (over 200 associates)
Onsite account management Developed orientation programs
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