Isis Guerrero

Customer Success and Marketing Specialist @Self-employed | Consultant

Creative project managerUnited States👍 Sales & BizDev💸 MarketingCreative ProducerCustomer Success Manager

Isis Guerrero is a highly skilled Customer Success and Marketing Specialist. Isis possesses an array of skills, including client relationship management, digital media, and project management, which she has utilized to excel in her roles. Her proficiency in fostering strong customer relationships, combined with her expertise in overseeing the execution of creative projects, has resulted in substantial growth and success. Isis is known for her ability to understand customer needs and deliver tailored solutions, contributing to the overall customer satisfaction and company's growth. She is well-versed in various analytical and project management tools.

Feedback from Isis’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

OracleSr. Account Manager (Oracle Advertising)

Jun. 2022 - Jul. 2024Managed day-to-day client relationships from onboarding through retention, setting clear expectations on timelines, workload, and integration support to ensure smooth and effective collaboration. Partnered with platform operations teams to produce and deliver a range of reports (ad hoc, monthly, quarterly, and annual). Ensured accuracy and timely delivery through diligent QA processes, supporting client needs and strategic decision-making. Efficiently coordinated and prioritized multiple client requests, such as integration support and technical troubleshooting, by working with integrations engineering, technical account management, and platform operations teams. Worked with client partners to monitor the pacing of impressions, ensuring compliance with contractual obligations as part of maintaining overall account health.

OracleAccount Manager (Oracle Advertising)

Sep. 2019 - May. 2022San Francisco Bay AreaRecognized for Delivery Excellence of the Quarter and Cross-division Collaboration, leading to a promotion to a Senior role in 2022.

MetaClient Solutions Manager - Creative Circle @ Meta

Mar. 2019 - Aug. 2019San Francisco Bay AreaIncreased client satisfaction by implementing operational efficiencies and providing valuable education to clients and agencies, encompassing troubleshooting, account setup, reporting, billing, and comprehensive education on platform capabilities and best practices, particularly within the Entertainment vertical. Analyzed and delivered audience and page insights to support clients' media strategies for upcoming movie releases, contributing to the success of client campaigns through optimization opportunities and recommendations aligned with business goals.

SojernCustomer Success Manager

Sep. 2016 - May. 2018San Francisco Bay AreaManaged a book of business, overseeing deadlines and stakeholder communication to maintain high levels of client satisfaction and campaign success. Oversaw the execution of over 70 advertising campaigns for hotel clients, ensuring 100% on-time delivery by coordinating closely with platform operations teams. Partnered with technical teams to implement Sojern’s pixel across client websites, enhancing data accuracy and supporting the seamless launch of campaigns. Guided clients in leveraging Sojern’s platform, contributing to improved campaign performance and a measurable increase in client ROI.

GoogleAccount Strategist, Large Partner Solutions (Via Zenith Talent)

Mar. 2015 - Aug. 2016San Francisco Bay AreaCollaborated within a cross-functional team to aggregate and deliver tailored reports—ranging from one-pagers to comprehensive PowerPoint presentations—through a ticketing system, ultimately saving 150 hours per month and improving response times for sales users. Worked with teams across sales, product, and analytics to ensure the seamless delivery of high-priority reports, meeting strict deadlines and improving overall stakeholder satisfaction. Played a key role in achieving significant annual revenue increase through team-driven strategic account optimizations and insights that aligned with business goals and enhanced client outcomes.

Wells FargoDigital Project Coordinator

Oct. 2013 - Feb. 2015San Francisco Bay AreaOversaw execution of strategic B2B email marketing campaigns (e.g. invites, newsletters, webinars, landing pages) for 10+ lines of businesses Refined and optimized project workflows and service level agreements for digital requests Drove transition of project management system (SharePoint to Aprimo) for internal Creative Team by designing and implementing new workflows that resulted in increased productivity and contributed to higher customer-satisfaction levels Managed day-to-day operations of high-volume email campaigns in Eloqua that delivered open rates above 20%

Bank of AmericaProject Manager Digital Advertising

May. 2011 - Nov. 2012San Francisco Bay AreaManaged day-to-day relationship between in-house creative agency and marketing leaders Oversaw execution of creatives for multi-channel deliverables (e.g. display ads, landing pages, sign in/off pages, videos) for a monthly average of 8-10 onsite campaigns Managed schedules, assets, approval process and overall project organization to meet client expectations and deadlines Contributed to agency business development by diligently attending to clients’ digital needs and providing strategic recommendations

Bio-Rad LaboratoriesAdvertising Coordinator

Feb. 2008 - Jan. 2011Hercules, CaliforniaSupported Advertising Manager with plan and execution of media plan for 12 product divisions Single-handedly managed creative execution and ad operations for print and online advertising campaigns, demonstrating exceptional efficiency Trafficked, QA’d and launched a monthly average of 40 ad placements on third-party ad server, ensured implementation of creative changes/optimizations, and provided campaign recommendations accordingly Built strong relationship with media vendors to guarantee timely and accurate deployment of ad placements

Bio-Rad LaboratoriesMarketing Communications Specialist

May. 2007 - Jan. 2008Hercules, California- Supported MarCom team in receiving, evaluating and delivering an average of 1,000 projects annually - Administered and maintained internal project/cost-tracking database and monthly KMI reporting - Oversaw department purchasing budget and resolved billing discrepancies with media vendors - Served as the main point-of-contact for marketing team members, and facilitated interaction with MarCom team to fulfill communications needs according to marketing strategy

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀