Jason Smith - Chief Information Officer, ServiceMaster Restoration Services

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Work Background

ServiceMaster Restoration Services (SRS)Chief Information Officer

Nov. 2021Recruited to orchestrate the strategic integration of technology across multiple acquired companies, ensuring seamless post-merger transitions. Designing and executing comprehensive consolidation strategies across diverse technology platforms, critical for maintaining business continuity with minimal disruption. Owning the unification of IT systems, renegotiating vendor contracts to optimize costs, and driving the standardization of processes to enhance operational efficiency. Mentoring and managing cross-functional teams to align IT initiatives with corporate goals, leveraging data-driven insights to anticipate and mitigate potential risks. Partnering with C-suite leadership and other key stakeholders to ensure operational excellence.

Independent ConsultantIndpendent CIO Advisor

Jul. 2012St Louis, Missouri, United StatesTechnology and operational excellence advisor for a variety of companies. • Assisted organizations of varying sizes with strategic technology planning and execution of technology to further business objectives. • Completed multiple agile transformations. • Successful completion of various digital transformations. • Developed strategic technology roadmaps and provided technology solutions designed to transform operational processes. • Led IT organizational transformation projects resulting in more streamlined and efficient IT service delivery. • Completed multiple system implementation projects (ERP, HCM, telephony, and more).

Washington University School of Medicine in St. LouisChief Information Officer

Mar. 2020 - Nov. 2021Greater St. LouisPromoted into CIO role to design and implement a dedicated IT function tailored to the school’s unique demands. Executed a strategic information security roadmap focused on comprehensive data protection and compliance enhancements. Directed critical technology responses to the COVID-19 pandemic, ensuring seamless continuity of education, research, and patient care.

MoveHQChief Operating Officer/Chief Technology Officer

Aug. 2018 - Sep. 2019Greater St. Louis AreaServed in C-suite leadership role to revamp software pricing and consulting models, ensuring profitability and financial sustainability. Defined and resolved major security vulnerabilities within software development and product management. Drove a 60% reduction in operating expenses, implementing strategic operational changes that returned the company to profitability.

Centene CorporationDirector IT Incident Respose

May. 2017 - Aug. 2018Greater St. Louis AreaDirected major incident management and response operations, leading the integration and standardization of technology processes during critical acquisitions, significantly enhancing response capabilities. Appointed as the disaster recovery leader. Coordinated the realignment of two technology response centers, successfully consolidating processes and teams within tight timelines to improve operational response during critical incidents.

BoeingSenior Technology Manager

Oct. 2012 - Aug. 2016Greater St. Louis AreaDirected enterprise-wide IT functions. Developed and finalized a compliance model for finance systems, ensuring adherence to SOX audit requirements through oversight and strategic process improvements. Directed a geographically dispersed team. Directed stagnant multimillion-dollar technology project, steering it to successful completion and restoring the project to financial and operational health; Capturing $15M in annual cost savings via innovative staffing.