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Work Background
IBMLead Client Partner, IBM Consulting
Jan. 2021 - Dec. 2024Denver, Colorado, United States• Advise and collaborate with Senior Executives to optimize their operating model with IBM’s consult to operate capabilities. • The accountable executive for transformational projects. • Lead, motivate, and orchestrate team IBM to deliver measurable outcomes for clients.
• Accountable for signings, revenue, profit and client satisfaction.
IBMIBM Service Line Leader / Partner – Business Process Outsourcing
Jan. 2016 - Dec. 2020Greater Denver Area• Go to market strategy and team leadership for Computer Sciences, Energy & Utilities, Media & Entertainment, and Telecommunications, Industries.
• Full P&L accountability for signings, revenue, and profit.
• Collaborating to develop next generation industry solutions leveraging cloud and cognitive technologies (automation/AI).
• Partnering with clients in digital business model transformation delivering meaningful outcomes with high client satisfaction.
IBMProject Executive
Jan. 2013 - Dec. 2015Greater Denver Area• The primary focal point and owner for all activities for a medium to large complex contract.
• Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets.
• Build and maintain strong client relationships at key client levels with the objective of being a trusted business partner.
• Lead, motivate, integrate, and orchestrate team IBM to deliver the value of IBM's products and services to their clients
IBM USAClient Solutions Executive
Jan. 2010 - Dec. 2012Greater Denver AreaLead complex sales engagements involving outsourcing, consulting, and IT for IBM's BPO Division. • Sales strategy
• Solution development
• Proposal creation, site visits and oral presentations
• Due diligence
• Contract negotiation
IBMDirector, ASEAN Region Leader - Business Process Outsourcing
Jan. 2008 - Dec. 2009Manila, PhilippinesLead complex sales engagements involving outsourcing, consulting, and IT for IBM's BPO ASEAN Division (Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam).
• Full P&L accountability for Business Process Outsourcing Business in ASEAN. • BPO service areas include Finance & Administration, Customer Relationship Management, Human Resources, Procurement and Supply Chain. • Developing and implementing go-to market strategy for the ASEAN region.
• Development and management of Business Development Executives, Deal Makers, Project Executives, and Solution Sales Resources in the region.
• Calling on Senior Executives and C-Suite to establish credibility and initiate relationships.
• Monitoring and management of client satisfaction, project performance, operational controls and risk management.
IBMAssociate Partner
Jan. 2005 - Dec. 2007Sydney, AustraliaAsia Pacific CRM Outsourcing Solutions, Managed Business Process Services
ANZ Electronics Industry Leader - GBS
ANZ Industrial Sector Business Development Executive - GBS
PwC ConsultingManaging Consultant - CRM
Jan. 1999 - Dec. 2004Sydney, New South Wales, Australia• Managing consulting projects, providing subject matter expert input, creation of deliverables, and participating in business development activities and client presentations. •Lead business development activities for consulting and system implementation services across Australia and New Zealand. Technology vendors include Oracle, Siebel, SAP.
•Responsible for working with global solutions team to develop IBM Sales productivity solutions including Key Account Management, Sales Force Automation, Sales Force Effectiveness, Contact Center telesales.
•Responsible for developing the joint go-to market model between Alliance Partners and PwC including pipeline development, opportunity management.
Memory Card TechnologyManaging Director
Jan. 1997 - Dec. 1999Brisbane, AustraliaLead a sales team to set-up partnerships with Top 50 Systems Integrators, Value added resellers, Original Equipment Manufacturers (OEM’s), and large end users The result of the effort was an increase in sales by 84%
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