Abigail Downer

Delivery Manager | Senior Project Manager @Acacium Group

✔️ ITProduct ManagerProject Manager

At the forefront of delivery management, project management, and innovation within Acacium Group, my role centers on leading our team to success, ensuring strategic alignment and operational excellence. With a focus on product & project management, design sprints, and delivery, we navigate the complexities of healthcare technology, delivering solutions that resonate with our clients' needs. As a steward of diversity and technological transformation, my tenure at Acacium Group extends beyond project & product delivery. It encompasses fostering an inclusive environment and spearheading initiatives for Women in Technology & Transformation. This dual focus on leadership within both the delivery sphere and community engagement reflects my dedication to not only driving change within the company but also contributing to the broader societal progress.

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Work Background

Acacium GroupProposition Delivery Manager

Jul. 2024Global● A Leader of the delivery team who is critical to the success of delivery and responsible for driving material change, improvement, and benefit within the organisation. ● A senior leader within the portfolio delivery function responsible for effective leadership through matrix management. ● A visible point of contact, escalation, and decision-making with Divisional Leaders (COOs and their Management Teams). ● Responsible for the orchestration of potential propositions and/or new service lines, into acacium, that feed in through the sales team. ● Regularly engages with relevant parties to determine the viability of any new proposition and provide a recommended view of discovery/feasibility activity along with the creation of any associated business case. ● Responsible for providing the delivery capability through the early stages of activity to ensure success is achieved.

Acacium GroupLeader of Women in Technology & Transformation

Jan. 2022Global● Creation of Forum strategic documentation ● Presentations to Senior leadership Team ● Engagement with People Team and Diversity & inclusion teams ● Event management for virtual and physical events ● Networking with internal and external leaders ● Creation of engaging and informative content that aligns with Acacium Strategy ● Delivery management of workstreams for forum activity including RAID log management

Shaftesbury fresh Minds CICDirector

Jun. 2023Shaftesbury, England, United Kingdom● Shaftesbury Freshminds is working to benefit the locally community by aiding in improving people’s quality of life ● Utilising practices such as cold-water therapy and mindfulness ● Director of Shaftesbury Fresh Minds CIC ● Strategic direction of CIC ● Mentoring & coaching fellow team members ● Aiding the local community with improved quality of life

Acacium GroupSenior Product Manager

Aug. 2022 - Jul. 2024Global● Hold full accountability for the creation, management, and delivery of roadmaps across Digital health and managed service experiences. ● Created a preventative health and lifestyle management product from inception and continue to drive iterative development forward ● Involved in and help lead the Discover and Design phases for a brand new service within an emerging healthcare market ● Gain insights into business needs, and translate findings to support the implementation of API’s with partners to promote interoperability ● Manage and lead Product Owners and well as coaching wider members of Acacium Group to raise awareness of roles within Technology & Transformation ● Project manage effectively and efficiently to ensure timely delivery of new products ● Facilitate Discover and Design/Define phases across Product development ● Collate, analyse and interpret data to identify emerging markets and market shifts while being fully aware of new products and competitors ● Play a pivotal role across the procurement process for large investments or acquisitions ● Liaise and manage stakeholders as well as advise and aid in the building of product strategy

Acacium GroupProduct Manager

Jan. 2019 - Jul. 2022United Kingdom● Held full accountability for the creation, management and delivery of roadmaps across eight products, such as booking apps and website, diabetes prevention app, diabetes remission and weight management app and website, screen/email scraping product, booking bot and predictive booking product and process ● Led the implementation of a self-serve approach to agency businesses which resulted in channel shift for bookings from circa 10% to 42% nationwide ● Oversaw the design and build of a scalable and configurable app and website with the aim of supporting patients to manage their health and lifestyle in the preventative healthcare space ● Gained insights into business needs, translate findings to support the implementation of API’s with partners to promote interoperability ● Designed and documented test cases, with full coverage from user stories and acceptance criteria. Ensure inclusion of testing for both positive and negative scenarios ● Facilitated release management, which involves testing and deployment on agreed time scales ● Facilitated design scrums through discovery and design phase of agile methodology ● Collated, analysed and interpreted data to identify emerging markets and market shifts while being fully aware of new products and competition status ● Played a pivotal role across the procurement process for large investments or acquisitions ● Liaised and managed stakeholders, advise on strategic decisions and present business cases

Acacium GroupBusiness Manager

Sep. 2015 - Dec. 2018Bournemouth, United Kingdom● Working as a Business Manager for Pulse Healthcare - Brand within Acacium Group. ● Supported with the design and development of new features with the aim of adding value, optimising operations and delivering cost reductions, including implementing a 90% self-service branch with candidates booking shifts via an app or online allowing for cost-savings by reducing 2 FTE ● Successfully developed a local delivery model, spread risk and enforced a new pricing strategy ● Generated and attended client visits at single site level and procurement ● Secured revenue by converting and billing new clients ● Recognised for delivering new niches to support the opportunity for growth in the South West ● Trained and developed staff across two branches to highlight candidates and clients circumstances and needs before providing advice and recommendations ● Initiated the development of focus groups with candidates to support business decision making processes, delivered new and innovative ideas, and successfully trained sales team ● Continuously evaluation of recruitment policies and worked with the talent acquisition and marketing teams to develop and implement relevant attraction plans for specific regions

Acacium GroupRecruitment Consultant

Oct. 2014 - Sep. 2015London, United Kingdom● Working as a Recruitment Consultant for A&E Agency - Brand within Acacium Group. ● Sourced candidates who were specifically matched to positions which supported with driving revenue from £0 to £25k a month ● Assessed candidates to ensure qualification match, cultural fit and compatibility ● Followed up with clients and assisted with the candidate’s transition and onboarding process ● Developed commercially sound solutions in line with company standards, managed and delivered all assignments won ● Developed relationships with clients (new/existing) through high level marketing calls ● Promoted efficiency by training all employees on new IT systems

Acacium GroupSupply Executive

Apr. 2014 - Oct. 2014London, United Kingdom● Working as a Supply Executive for A&E Agency - Brand within Acacium Group.

Acacium GroupField based Resourcer

Apr. 2013 - Apr. 2014Bournemouth, United Kingdom● Working as a Field Based Resourcer for Pulse Healthcare - Brand within Acacium Group.

St Leonards and St Ives Tennis ClubTennis Coach

Nov. 2008 - Aug. 2013St Leonards, England, United KingdomI coached players from the age of 3-80yrs old. I was in charge of the Junior newsletter and all junior communication to the senior members and commity members.