Lloyds Banking GroupTest Environment Delivery and Support Manager
Oct. 2008 - Sep. 2011• Ownership of delivery to program in multiple platform and project environment.
• Involved in Coordination activities with Build, testing and Release Management teams.
• Analyzing test environment requirements of various customers through workshops and allocating the environments to them.
• Interaction with clients on regular basis to understand and discuss costs, timelines, testing and implementation requirements
• Billing, budgeting and invoicing for the team
• Activities like cost and effort Estimation, scheduling, task allocation, quality management, team development and appraisals
• Defining and refining project metrics, Service Level Agreements and production of various management reports like daily dashboard.
• Recruitment and development of new resources in team • Knowledge management • Co-ordination of support and environment activities with Offshore testing team and other platforms within bank
• Process improvement and quality control