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Work Background
BYD PortugalCommercial & Product Director
Mar. 2024Porto, Portugal
myCarflix PortugalCommercial & Business Dev. Director
Nov. 2021 - Mar. 2024PortugalResponsible for the go-to-market of the business and product definition.
MyCarflix is a B2B digital platform that aggregates several mobility solutions (long and short-term car rental; ride-hailing; public transport, train, etc), available as a monthly subscription model.
www.mycarflix.pt
Rodinhas - Transporte de CriançasCommercial & Business Dev. Director
Sep. 2018 - Apr. 2024
Grupo Salvador CaetanoCommercial & Business Dev. Director
Sep. 2018 - Mar. 2024Porto Area, PortugalResponsible for:
. Identify and develop new “tech mobility business channels” opportunities
. Product creation & business development . Analyze business metrics and market trends
. Monitor and control Sales results & P&L . Prospect and develop new customers
. To assure long-term profitable relationships with customers/partners . Manage a team of 6 Business Developers/KAM Teams Nationally ChoiceCar, the Mobility services company from the #SalvadorCaetano group - the larger retail automotive group in Iberia (>100k cars/year sales) - acts as the biggest Portuguese mobility company operating in Portugal transporting people and delivering/shipping orders with more than 400 cars/drivers. Mobility Brands: Bedriven, Rodinhas, myCarflix Main business areas: Tourism, Corporate, Events, Ride-hailing, and last-mile on-demand delivery (https://bedriven.pt) and Children's transportation (https://rodinhas.pt) Biggest achievements: . raised and onboard long term National and International Customers like #booking.com #Viator #GYG #UEFA #Websummit and biggest supermarket chains in Portugal #Sonae #ElCorteIngles #Auchan #GrupoDia
. More than duplicated the revenue of all business verticals of the company . Created from scratch during the pandemic crisis a whole new business vertical for the company, Last-mile Delivery, worth after 3 years >5M€ revenue
BeDrivenCommercial & Business Dev. Director
Sep. 2018 - Mar. 2024
Hyundai PortugalHead of Fleet & Remarketing Sales Portugal
Nov. 2017 - Sep. 2018Porto, PortugalMade part of the management board that re-launched the Hyundai brand in Portugal! Since that, Hyundai turned out to be in every consecutive year, the brand with the biggest sales market share increased from the top 20. Responsible for:
. Fleet, Rent a Car, and Remarketing Hyundai Portugal Sales; - Fleet sales policy development - Management of Hyundai Renting and Remarketing programs - Monitoring the corporate fleet and remarketing sales activity of the Hyundai Portugal Dealers Network, managing and negotiating the large National/International accounts of Hyundai for Portugal. - Budgeting and forecasting - Direct relation with Hyundai Motor Europe Headquarters for report and support negotiations
Fol PopcornCo-Founder & Partner
Nov. 2016 - Dec. 2022PortugalA Gourmet Popcorn company to revolutionize the concept of popcorn. No longer just snacks to eat at the cinema, but a product suitable for the most varied occasions: from snack time to dinner treat. A Franchise model implemented in more than 10 countries.
Responsible for the go-to-market of the business and product development. Created a Network of 9 Franchise Stores in Portugal and >20 in Europe. Sport Lisboa e Benfica official Popcorns
Hyundai PortugalHead of Dealers Network Development Portugal
Mar. 2015 - Nov. 2017Porto Area, PortugalMade part of the management board that re-launched the Hyundai brand in Portugal! Since that, Hyundai turned out to be in every consecutive year, the brand with the biggest sales market share increased from the top 20. Responsible for: . Dealers Network complete renovation (designed the new Hyundai Dealers network in Portugal | > 85% of new dealerships! - managing Dealers termination and new Partners negotiations;
. Managing Sales & After Sales Customer Satisfaction and Customer Complaints programs (created from scratch);
. Creation and management of the Dealers Network Training Hyundai Academy
. Managing, implementing, and auditing the new Dealers network standards;
. Hyundai Digital Showroom project
. Main contact with Hyundai Motor Europe for all new projects to be developed in Portugal
alboompicCo-Founder & Partner
Jun. 2011 - Dec. 2019PortugalAn online platform for everyone who takes photos and wants to organize them, without having the hassle of doing it. Through a personal Photobook Design Service all the work is done by a dedicated Designer in only 3 simple steps: Upload your photos; We'll design your book; View online & order a printed photobook. Responsible for the design and creation of the whole business concept, tech, processes & brand.
More than 10K Photobook Design Services were sold by our professional community of Designers (>50) shipped and online viewed in more than 20 countries worldwide. 66% of loyal customers ordered more than once. Led the team that designed/programmed the whole platform, from UX to the internal centralized hub where more than 30 (pay per service) professional Designers co-habited competing for the services entering during the 24h of each day. Designers' training programs, SLAs, KPIs, automated processes, etc., were implemented throughout the whole business, in order to be able to run it without having the necessity of long time-consuming operational tasks, but instead to have the managing team focus on tasks that matter most to increase business and brand awareness.
In the end, it was a great experience that gave me a bunch of different expertise for my professional and personal life. People take photos to save memories, but with so many gadgets we started to be a happy generation that takes photos all the time without doing anything relevant with them or even looking at them. We shoot from our smartphones, tablets, cameras...we go ‘click, click, click’ for birthdays, parties, trips, kids games, and uneventful events too! The photos thus form an unmanageable digital clutter instead of a great photostory/memory. Start-up: sold
Awards: Jornal de Notícias in 2012. Considered 1 of 1000 reasons for national pride; together with Cristiano Ronaldo, Pastel de Nata, Fado, Porto wine...
https://www.dn.pt/DNMultimedia/DOCS+PDFS/Mil_coisas_de_Portugal.html
Grupo Salvador CaetanoProject and Procurement Manager (PT_ES_Africa)
Oct. 2010 - Mar. 2015Portugal; Spain; AfricaSalvador Caetano Group consulting company.
After Sales Managing Consultant & Procurement Manager (Portugal_Spain_Angola)
- Managing preferred suppliers list (>10M €) and bringing new suppliers on board.
- Run huge tender process (security services) for the total facilities of the SC group companies (more than 120 facilities; 1,5M€ with a 47% saving)
. Creating and Implementing the AfterSales Management Program (PGO+) in the whole SC group Dealers Network in Portugal, Spain, and Angola, auditing and following PGO+ Standard requirements implementation;
. Develop and monitor Action Plans based on the principles of Kaizen, 5 S's
. Field business consulting: manage and analyze After Sales KPIs with Dealers Principal and After Sales Manager based on BI data provider: Invoicing, Profitability, Productivity, Parts, Lean Processes, etc;
. Develop and follow activities to promote and ensure Customer Satisfaction, Retention & Recommendation;
Toyota Caetano Portugal, S.A.After Sales Area Manager
Nov. 2008 - Oct. 2010Distributor of Toyota in Portugal. Area Manager at After Sales Division
. Audit and follow Toyota DLR Network Standard requirements implementation;
. Follow TSM (Toyota Service & Customer Management) implementation in Toyota Dealer Network;
. Implement TSM Body & Paint (Improve Collision Business Management);
. Implement TSM Parts Kaizen (Improve Stock Management);
. Implement TSM Reception (Improve Customer Experience in the After Sales);
. Develop and monitor Action Plans based on the principles of TPS, Kaizen, 5 S's, PDCA & Toyota Way;
. Field business consulting: manage and analyses After Sales indicators with DLR's Principal and After Sales Manager based on Business Intelligence data provider: Invoicing, Profitability, Productivity, Parts, Lean Processes, etc;
. Analysis and Follow-up of Commercial Campaigns by Toyota Distributor;
. Develop and follow activities to promote and ensure Customer Satisfaction, Retention & Recommendation;
. Responsible for Mystery Shopping Dealer Results Analysis and respective Action Plans creation;
. Yearly Dealer Business targets negotiation;
Toyota Caetano Portugal, S.A.New Projects Sales Area Manager
Nov. 2004 - Nov. 2008Distributor of Toyota in Portugal.
New Projects Area Manager at Sales & Marketing Division
Responsible for the implementation at the Dealers network of new projects developed by Toyota Motor Europe and within the NMSC (3-person team)
. Launch 08-10 (Retail Layout Product Grouping & ViewPoint – virtual showroom)
. Toyota Retail System Coach – the TPS of the retail
. Selling Power special program
. Development (together with pilot Dealers) of the new DMS for the Network and NMSC interfaces
. Sales & Marketing division Extranet
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