TCB ENTERPRISES LLCExecutive Director of IT | Trainer
Jan. 2001• Demonstrated technical and departmental leadership by partnering with local and remote MSPs, fostering open communication, and maintaining a user-first mentality.
• Directed enterprise disaster recovery and business continuity; eliminated single-point failures, saving over $50M in costs over 5 years.
• Implemented performance metrics, yielding a 75% increase in positive customer satisfaction surveys. • Provided ongoing leadership and training, reducing data exposure risks by 90%.
• Planned and directed end-users' systems upgrades, minimizing downtime, reducing vulnerabilities, and ensuring constant update verification and proactive troubleshooting.
• Established, maintained, and improved risk management practices, increasing system availability to 99.99% for both on-premises and on-cloud resources.
• Optimized enterprise cloud migration strategy, reducing project timeline and cost by 33%.
• Conducted enterprise-level systems and process auditing, achieving a 75% increase in efficiency, emphasizing continuous improvement and training.
• Provided leadership for multiple projects and expansion plans, facilitating growth to three additional locations.
• Planned, established, and administered end-user training and support mentoring.
• Strategized, executed, and managed multiple cloud-based systems projects, saving $5M to $50M, improving efficiency and stability by 90%. • Implemented Microsoft Dynamics, PowerBI, PowerApps, SharePoint, and Power Automate, enabling seamless operations and informed decision-making with a 75%-time efficiency improvement.
• Managed a yearly IT budget of $250M through effective vendor relationship management, ensuring cost optimization and alignment with organizational objectives.
• Led internal customer training and audits, achieving over $1.5M in expense savings and a 95% reduction in exposure within eight months.
• Optimized enterprise cloud migration strategy, reducing project timeline and cost by 33%.