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Work Background
TCB ENTERPRISES LLCChief Information Officer
Jan. 2022 - Jul. 2023Everett, Washington, United States
TCB ENTERPRISES LLCPrincipal Procurement Director
Mar. 2018 - Sep. 2022Seattle, Washington, United States
TCB ENTERPRISES LLCFounder | CTO | CIO | CFO | COO | Principal Contract Administrator
Jan. 2001• Pioneered and led a highly successful Managed Service Provider (MSP) with a global team of 200 IT consultants across 4 continents, achieving company EBITA of over $500 million. Spearheaded strategic initiatives resulting in a 20% increase in client retention and a 30% improvement in service delivery efficiency.
• Implemented innovative cloud-based systems, resulting in cost savings of up to $50 million for Fortune 1000 clients. Engineered a 5-year expansion and technology plan, facilitating globalization efforts and positioning clients for sustainable growth in international markets.
• Enhanced IT service efficiency and security by 90%, reducing security vulnerabilities and supporting corporate growth. Resolved conflicts within the IT team, fostering a more cohesive and productive work environment.
• Actively participated in multiple advisory boards as a Small Business Management subject matter expert, contributing valuable insights and industry knowledge to strategic decision-making processes.
• Managed resource allocation, including recruitment and performance evaluation for projects and clients.
• Created and executed a 5-year expansion plan along with a 10-year globalization plan for multiple fortune 1000 clients.
• Established a corporate mentoring program to increase corporate branding and recognition within the local community.
TCB ENTERPRISES LLCExecutive Director of IT | Trainer
Jan. 2001• Demonstrated technical and departmental leadership by partnering with local and remote MSPs, fostering open communication, and maintaining a user-first mentality.
• Directed enterprise disaster recovery and business continuity; eliminated single-point failures, saving over $50M in costs over 5 years.
• Implemented performance metrics, yielding a 75% increase in positive customer satisfaction surveys. • Provided ongoing leadership and training, reducing data exposure risks by 90%.
• Planned and directed end-users' systems upgrades, minimizing downtime, reducing vulnerabilities, and ensuring constant update verification and proactive troubleshooting.
• Established, maintained, and improved risk management practices, increasing system availability to 99.99% for both on-premises and on-cloud resources.
• Optimized enterprise cloud migration strategy, reducing project timeline and cost by 33%.
• Conducted enterprise-level systems and process auditing, achieving a 75% increase in efficiency, emphasizing continuous improvement and training.
• Provided leadership for multiple projects and expansion plans, facilitating growth to three additional locations.
• Planned, established, and administered end-user training and support mentoring.
• Strategized, executed, and managed multiple cloud-based systems projects, saving $5M to $50M, improving efficiency and stability by 90%. • Implemented Microsoft Dynamics, PowerBI, PowerApps, SharePoint, and Power Automate, enabling seamless operations and informed decision-making with a 75%-time efficiency improvement.
• Managed a yearly IT budget of $250M through effective vendor relationship management, ensuring cost optimization and alignment with organizational objectives.
• Led internal customer training and audits, achieving over $1.5M in expense savings and a 95% reduction in exposure within eight months.
• Optimized enterprise cloud migration strategy, reducing project timeline and cost by 33%.
TCB ENTERPRISES LLCIT Auditor | Principal Infrastructure Architect
Jan. 2001• Implemented compliance initiatives that adhered to healthcare clients' standards, ensuring regulatory compliance, and minimizing risk.
• Implemented SolarWinds as a primary tool for infrastructure management and support, improving efficiency and network performance.
• Integrated ITIL v3 processes and ServiceNow for improved customer satisfaction and reliability in support processes.
• Implemented 24-hour customer and client support through planning and implementing off-hour helpdesk and triage processes.
• Designed and implemented network infrastructure enhancements, improving network performance and availability by 75% within three months. • Migrated legacy on-premises voice technology to cloud-based services, resulting in a 99% increase in stability and saving clients over $10 million in sales and service costs over a 12-month period.
• Implemented SolarWinds as a primary infrastructure management tool, improving efficiency and network performance by 95% within two months. • Enhanced data security and reliability by 99% through the maintenance of the local active directory environment and integration of ITIL v3 processes and ServiceNow.
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