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Work Background
EtisalatSales Manager
Jan. 2016United Arab EmiratesResponsibilities:
Developed, directed, and measured the execution of strategic annual/long-term marketing plans: Created and implemented marketing strategies to meet and exceed sales and revenue targets.
Analyzed current market trends and competitor information: Studied and analyzed market trends and competitor data to enhance marketing strategies.
Monitored efficiency and quality efforts of personnel: Provided training and coaching support for customer service representatives regarding service quality, product knowledge, market status, and customer complaints, etc.
Ability to handle multiple facets of a project: Managed various aspects of projects effectively with a strong sense of initiative.
Evaluated operations and activities: Reviewed operations and activities related to the assigned area of responsibility, recommended improvements and modifications, and prepared various reports on operations, activities, daily, and monthly sales.
Expedited front lines and directed customer flow: Ensured that each customer received outstanding service by creating a friendly environment, including greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service.
Oversaw compliance of customer service representatives with
company policies and standards: Ensured that customer service representatives adhered to company policies and standards, including safeguarding company funds and property, personnel practices, security, sales, and record-keeping procedures.
Developed and implemented sales and market strategies: Worked with the sales team to create and execute strategies to increase existing business and market share.
Managed the territory budget preparation process: Ensured that sales and revenue opportunities were maximized through effective budget management.
Determined growth opportunities: Identified growth opportunities to ensure effective sales and market coverage.
EtisalatBranch Duty Manager
Aug. 2012 - Jun. 2016United Arab EmiratesResponsibilities:
Contacted Prospective Customers: Discussed requirements and provided suitable solutions to meet customer needs.
Managed Key Client Relationships: Built and maintained strong relationships with high-paying clients, including regular visits and loyalty discounts.
Achieved Revenue Targets: Met and exceeded revenue goals in alignment with the Area Business Plan.
Collaborated with Marketing: Worked with the marketing team to produce sales collateral tailored to the target market.
Reported Trends and Performance: Provided updates on business trends and area performance to the National Sales Manager.
Developed and Maintained Business Relationships: Established and nurtured successful relationships with all prospects.
Streamlined Sales Processes: Improved productivity by simplifying sales procedures and eliminating inefficiencies.
Handled Key Accounts: Served as the primary point of contact for key accounts, ensuring strong relationships and customer loyalty.
Oversaw After-Sales Support: Managed after-sales services to ensure high levels of customer satisfaction and repeat business.
Monitored and Trained Sales Team: Oversaw sales team performance, provided training, and led the team to achieve targets through strategic planning and resource allocation
EtisalatAssistant Branch Manager
Jan. 2009 - Aug. 2012United Arab EmiratesResponsibilities:
Led Corporate Staff: Directed staff to achieve sales, training, and business presentation goals while fostering positive interpersonal relationships with customers and colleagues.
Communicated Promotions: Assisted in informing customer service representatives about new promotions and sale items to ensure accurate communication and execution.
Authorized Transactions: Validated and authorized customer returns, exchanges, check authorizations, and voids to maintain transaction integrity.
Developed Work Plans: Created and executed work plans, established marketing strategies, and managed forecasts and budgets, all within established deadlines.
Conducted Customer Surveys: Performed regular surveys to assess current product needs and forecast future requirements, helping to align offerings with customer demands.
Coordinated Regional Activities: Organized and managed training, meetings, and events across all regional outlets/branches, including preparing attendance lists and schedules.
Reported Staff Performance: Provided detailed reports to channel management on staff performance, covering areas such as customer service, target achievement, and attendance.
EtisalatSales & Customer Service Officer
Jan. 2007 - Jan. 2008United Arab EmiratesResponsibilities:
Client Engagement and Sales: Engaged directly with clients across the region, promoting and selling the latest and exclusive packages offered by the company to ensure optimal service delivery.
Cash Handling and Accounting Communication: Managed cash handling responsibilities for the department and maintained daily communication with the accounting department to ensure accurate financial operations.
Demonstrated Effectiveness: Proved my capabilities within a short period, receiving requests from other branches for assistance due to strong performance.
Expertise in CBCM System: Possessed comprehensive knowledge of the CBCM system and all related application processing procedures.
Bill Payment Processing: Accepted and processed bill payments from both customers and companies efficiently.
Professional Money Management: Demonstrated professional experience in handling and managing monetary transactions with accuracy and integrity
4 Stars Hotels (King Tut Resort), EgyptDuty Officer
Aug. 2005 - Dec. 2008Egypt Handling all Customers Complains & Serving all the customers’ needs /attendance and punctuality for my staff, cashing control, carrying out the process of the Checking IN and Checking Out for the customers, making the orientation for the walk-in customers. Also handling as Tele Operator.
4 Stars Hotels (King Tut Resort), Egypt Duty Officer
Aug. 2005 - Dec. 2008مصر
5 Stars Hotels (Sea Gull), EgyptDuty Officer
Jul. 2002 - Jul. 2005Egypt
4 Stars Hotels (El Jasmine village)Duty Officer
May. 1999 - Jan. 2005 4 Stars Hotels (El Jasmine Village Hotel), EgyptResponsibilities:
Handling Customer Complaints: Addressing all customer complaints and meeting their needs to ensure complete satisfaction.
Monitoring Attendance and Punctuality: Overseeing staff attendance and punctuality to ensure adherence to schedules and professional standards.
Cash Handling: Supervising cash control operations and ensuring accuracy.
Managing Check-In and Check-Out Procedures: Efficiently handling the check-in and check-out processes for customers.
Orienting New Customers: Providing guidance and orientation to walk-in customers visiting the hotel for the first time.
Operating as a Tele Operator: Managing phone calls and coordinating communications between different departments within the hotel.
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