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Work Background
Aya HealthcareSenior Director of Enterprise Technology & Solutions
May. 2024In my role at Aya Healthcare, I lead critical technology support functions, ensuring operational excellence and resourceful innovation. I manage a dedicated team that provides unwavering assistance to a large internal workforce, fostering a culture of mentorship and continuous improvement. My commitment to nurturing a supportive environment drives our success in enhancing the healthcare ecosystem.
Aya HealthcareDirector, IT Client Services
Apr. 2021 - Feb. 2023
Aya HealthcareManager, IT Client Services
Jul. 2019 - Apr. 2021
Aya HealthcareIT Support Lead
Nov. 2017 - Jul. 2019Greater San Diego Area
ProSitesIT Systems Administrator
Jan. 2014 - Nov. 2017Temecula, CaliforniaManage and maintain Mitel PBX Phone System for two US locations; including but not limited to adding new users both hot desk agents and regular users, program physical phones and soft phones, manage IVR and queues, troubleshoot hardware and system related issues directly related to the phone system. Create and manage user accounts in Active Directory, Exchange and Office 365. Provide escalated support by investigating and resolving corporate desktop hardware and software related issues. Provide clear and consistent communication, work cohesively and cooperatively with other teams and executives. Follow all incident and problem management procedures and thoroughly document all issues within corporate service desk application. Provision workstations, laptops and other peripherals. Complete post resolution reporting for high severity incidents.
ProSitesMember Services Representative
Jan. 2012 - Jan. 2014Temecula, CaliforniaBuilding and maintaining a positive and professional relationships with members by providing excellent customer service. Provided training on how to access and make changes/updates to their website through ProSites CMS. Complete requests received via phone or email for updates on websites (i.e adding/updating doctor & staff photos, editing content, embedding 3rd party HTML codes, etc.) Update billing information as requested by customer.
Trustmark BankTeller II
Nov. 2010 - Aug. 2012Meridian, MississippiResponsible for all basic teller duties. Assisting customers with deposits and withdrawals of all kinds. Cross selling products, providing top notch customer service.
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