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Work Background
Idea ScienceHead Of Strategy
Feb. 2019 - May. 2024Sydney, AustraliaAs the Head of Strategy at Idea Science, my role also involved engaging with C-level and senior clients to deliver business consulting, innovative technology solutions, including CRM, integration, and M&A programs. I was responsible for driving business consulting as a practice for customers and I led teams of consultants, partners and clients, fostering collaboration and ensured client satisfaction through tailored strategic business, technology and marketing efforts. For Idea Science, I was responsible for the strategic direction and growth working collaboratively with the CEO and his direct reports. Internal efforts included rebranding effort, developing and executing comprehensive growth strategies, and overseeing the expansion from 12 to over 30+ staff members.
Idea ScienceCOO
Oct. 2016 - Feb. 2019Sydney, Australia
extend.IT Australia Pty LtdPrincipal Consultant
Aug. 2013 - Sep. 2016Adelaide, AustraliaOn-site Engagement Manager focused on delivering the right solutions possible for key client. Ensuring a high level of client satisfaction was achieved across all implementation. Responsible for overall program health and management of CRM and Campaign Management systems, which, includes performing hands on roles such as: Program Management, Business Analysis and Business Scenario development, plus liaise and guide remote development staff daily. Worked independently on client site with remote delivery team for duration. Actively mentored, coached and shared professional expertise with client and team members. Additionally, provided technology strategy consulting including recommendations to lay the foundations for the digital transformation including technology policies, best practices and logical architecture to communicate to the board and C-level what the future vision could include.
MicrosoftDirector of Solution Management
Aug. 2011 - Sep. 2013RedmondAccountable for supporting the MSIT BI and Engagement Strategies for current and future states within SES and EDS. Lead solution delivery team and responsible for the analysis of existing and future tool roadmaps and determine overlaps or synergies with business process unit needs. Recognize enterprise and business perspectives and operational issues to align with business process unit needs. Partner with the product group to support new business scenarios for the enterprise BI and evangelize future Strategic Enterprise Services BI strategy elements.
TLM TechnologiesPrincipal Consultant / Founder
Jan. 2011 - Oct. 2011Kirkland, WAConsultant focused on delivering excellence to clients in the form of strategic offerings that include project management, business analysis, process improvement, low to medium fidelity wireframes and lite data analysis. Accountable for producing monthly P&L as well as quarterly accounting of firm including payroll and taxes. Sourcing projects for other consultants based on skills and client needs including creation of pursuit materials to support staffing of consultants.
Salient6Sr. Delivery Consultant
Dec. 2009 - Jan. 2011Bellevue, Washington, United StatesPrincipal Delivery Manager, focusing on ensuring excellence in client delivery through strategic offerings. My responsibilities included managing business development pursuits, overseeing project execution, and maintaining client relationships from project initiation to final invoicing.
AscentiumProject Manager, Practice Director and Associate Partner
Oct. 2006 - Jan. 2010BellevueHeld the roles of Practice Director, Senior Project Manager, and Associate Partner. I managed the Consulting West practice team of 45 staff members and leveraged an additional 275 team members nationwide. My responsibilities included overseeing team utilisation, ensuring delivery quality, and maintaining client satisfaction through Net Promoter Score (NPS) metrics. Additionally, I contributed as an individual consultant on BI projects, providing program management and strategic consulting.
Self EmployedIndependent Consultant & TOEFL Teacher
Nov. 2005 - Aug. 2006Santiago, ChileTechnical repair person for Akamai Technologies working as an on-call part-time IT consultant building, repairing and monitoring Linux boxes in multiple data centers across Santiago, Chile. Part-time Certified Teacher of English as a Foreign Language (TOEFL) for Bridge Linguatech. The employment gap represents temporarily moving to Santiago, Chile after touring North America for 6 months.
T-MobileIT Director
Jun. 2000 - Apr. 2005Bellevue, WAHeld multiple roles with T-Mobile during my tenure, was seen as someone that delivered and course corrected teams, roles included Director of IT Business Intelligence 11/2002 to 05/2005
Accountable for delivering the ability to access and analyse data to make timely business decisions through implementation of an Enterprise Data Warehouse focused creating and delivering a vision for Enterprise BI Architecture and a roadmap for legacy systems decommissioning. Manager of Project Management 7/2002 to 11/2002
Manage team of 20+ Project Managers executing against triple constraints of software development lifecycle for efforts in the Enterprise Project Management team. Created programs that aligned to business partner needs. Manager of Enterprise Analysis 10/2001-7/2002
Built a team of business analysts to support software and infrastructure development efforts as well as production systems analysis and issue resolution. Role included supporting a cross-functional team to identify of business requirements, functional specifications and test requirements that reinforced projects as well as operational / critical system issues. Manager of Prepaid Product Systems 6/2000- 10/2001
Managed T-Mobile’s integrated Prepaid Wireless IT program service offering from business bright idea through production ownership, lead 6 M&A efforts in less than 2 years, which included conversions of 2.2M subscribers, over 75M airtime coupons with the development of IT features to support each acquired market special needs. Won Peak Achiever Award (Top 2% Performance award) for M&A and training efforts.
King County Superior CourtDirector of Computer Services
Jan. 1997 - May. 2000Seattle, WADirector of Computer Services 5/1998- 5/2000
Manager of Computer Services 8/1997- 5/1998
Local Area Network Administrator 1/1997 - 7/1997 Accountable for the Information Technology department of Superior Court, which included development of annual work plans and operational and capital budgets for judicial and council approval. Manage multiple complex projects and teams as well as manage the day-to-day operations of Computer Services including physical infrastructure (PCs/Printers/Wiring), packaged software and custom software development and maintenance.
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