Mariano Lufrano

Operations Manager @Tecbeats LLC

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I am Mariano Lufrano, a seasoned Operations Manager with a background in accounting and over two years of experience in the tech industry. Throughout my career, I have successfully managed teams, streamlined processes, and ensured client satisfaction across various software projects. My experience spans both hands-on project management and leadership roles, where I've focused on driving efficiency and fostering team development. I’m passionate about mentoring and enjoy helping others reach their full potential, making me well-suited for roles that involve team guidance and strategic operations.

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Work Background

WillDomDelivery Manager

Apr. 2023Provincia de Buenos Aires, Argentina- Customer Relationship Management: Serve as the lead point of contact for all customer account management matters, both for clients and developers. - Client and Developer Engagement: Build and maintain strong, long-lasting relationships with clients and developers. - Contract Negotiation: Negotiate contracts and close agreements to maximize profits. - Advisory Relationships: Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. - Solution Delivery: Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Progress Communication: Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders. - Business Development: Develop new business with existing clients and identify areas of improvement to meet sales quotas. - Metrics Tracking: Forecast and track key account metrics, such as quarterly sales results and annual forecasts. - Reporting: Prepare reports on account status. - Collaboration: Collaborate with the sales team to identify and grow opportunities within the territory. - Issue Resolution: Assist with challenging client requests or issue escalations as needed.

TecbeatsOperations Manager

Mar. 2023Delaware, Estados Unidos- System Oversight: Supervise the performance and availability of company systems and applications, ensuring optimal functionality. - Team Leadership: Coordinate and lead the operations team to achieve company objectives. - Procedure Development: Develop and maintain procedures and policies to ensure the security and reliability of systems and processes. - Problem Management: Proactively identify and resolve operational and performance issues. - Budget Management: Manage operations budgets, overseeing costs and expenses related to infrastructure and processes. - Interdepartmental Collaboration: Work closely with other teams within the company to ensure effective management and smooth communication. - Continuous Improvement: Implement continuous improvement strategies to optimize operational processes and increase efficiency.

TecbeatsAccounting Manager

Mar. 2022 - Apr. 2023- Financial Management: Oversee company accounts and finances, ensuring accuracy and compliance in financial reporting. - Audits and Control: Supervise internal and external audits, developing internal controls to enhance financial accuracy. - Financial Reporting: Prepare and present financial reports to senior management, providing analysis and strategic recommendations.

FreddoFranchisee owner

Sep. 2013Provincia de Buenos Aires, Argentina- Business Management: Oversee all aspects of franchise operations, including staffing, inventory management, and financial performance. -Operational Efficiency: Implement and optimize processes to ensure smooth daily operations and high levels of customer satisfaction. - Financial Oversight: Manage budgets, control expenses, and analyze financial reports to drive profitability and growth. - Marketing and Sales: Develop and execute marketing strategies to increase brand visibility and sales, including local promotions and community engagement. - Team Leadership: Recruit, train, and lead a team of employees, fostering a positive and productive work environment. - Customer Service Excellence: Ensure the delivery of exceptional customer service, addressing customer feedback and resolving issues promptly. - Compliance: Ensure all operations adhere to franchise standards and local regulations.

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