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Work Background
Burlington Stores, Inc.Associate Engagement Manager
Jan. 2024Burlington, NJBurlington Stores is a nationally recognized off-price retailer with over 1000 stores. I was selected to enhance the New Hire Program and onboarding process covering over 60K team members in the Corporate Office, Stores, and Distribution Centers with the focus on increasing employee
engagement, retention, and culture. Design and administer the Associate Engagement Survey; conduct
weekly New Hire Orientation sessions.
Burlington Stores, Inc.Instructional Designer
Jun. 2022 - Jan. 2024Burlington County, New Jersey, United StatesDesigned and delivered training courses supporting Corporate office with over 3K team members. Served as liaison with internal departments and Learning and Development department with emphasis on creating new company-wide e-learning classes; successfully led multiple training projects. During my time in this position, I exceeded performance goals through effective cross-departmental
collaboration and was recognized with the “Burlington Spotlight” Award (2022).
Torrent Pharmaceuticals LtdTraining Specialist Consultant
Jan. 2020 - Dec. 2022Levittown, Pennsylvania, United StatesTorrent Pharma is a multi-national generic pharmaceuticals and over-the-counter (OTC) company. I was hired to provide key support to the Training Department encompassing design and implementation of a new Learning Management System (LMS) for the new manufacturing facility involving the development of training curriculum and materials and compliance management of team members; fostered and managed relationships. My successes included: Designed customized training sessions, materials, and assessments; ensured compliance with Current Good Manufacturing Practices (CGMP) and Good Manufacturing Practices (GMP).
Created and managed content for the Master Control LMS; developed training SOP and course. Developed and conducted instructional courses on the LMS.
Guardpro Security Inc.Director of Human Resources and Training (Business Partner)
Jan. 2001 - Dec. 2019Fort Washington, Pennsylvania, United StatesGuardpro provided in-person security guard services within the tri-state area; the company sold in 2019. In this role, I oversaw HR and Training operations including development and execution of the strategic plan, talent acquisition and management, training and development, workforce planning, succession planning, performance management, payroll, employee relations, and compliance; supervised 12 direct reports with the management of 60 team members. Served as a member of the Executive Leadership Team; key contributor with expanding the organization from 3 to 15 sites. Key accomplishments included:
• Designed and administered training courses for new and existing team members covering various topics; customized training curriculum to meet the clients’ and site-based managers’ compliance requirements; created and maintained New Jersey state required licensure training program
• Enhanced HR operational efficiencies; improved policies, processes, and updated employee handbook.
• Increased employer branding and diversity, equity, and inclusion (DE&I); expanded the talent pipeline by successfully transforming the recruiting process to 100% digital.
• Improved employee satisfaction and retention by instituting training and development, positive employer-employee relationship, and promoting a high level of employee morale and motivation.
• Developed team members into leadership roles through training, coaching, and mentoring.
The Vanguard GroupInstructional Designer │ Corporate Trainer
Jan. 1998 - Dec. 2001Malvern, Pennsylvania, United StatesVanguard is one of the world’s largest investment companies. Instructional Designer, 2000 – 2001
Corporate Trainer, 1998 – 2000 I led the design and delivery of training courses with responsibility for improving operational and team member performance; identified performance needs and recommended strategic learning solutions; collaborated with a subject matter expert (SME) and transformed the content into training materials. Managed teams associated with special projects involving training programs; served as a member of the Hiring Committee; built and managed relationships. My achievements included:
• Optimized customer service and phone center efficiencies during the organizational expansion period; designed training curriculum on various topics and performed training sessions.
• Created a new Training Maintenance Department and established a quality review and maintenance process of all training classes; developed and implemented new instructional courses.
• Improved the effectiveness of New Hire Orientation training; designed a new program with the flexibility of instructing each major subject independently or together as a whole group.
The Vanguard GroupAssistant Manager, Processing
Jan. 1995 - Dec. 1998Malvern, Pennsylvania, United StatesPrior experience at The Vanguard Group:
Assistant Manager, Processing, 1996 – 1998
Customer Service Representative, 1995 -1996
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