Ibrahim Rashid - Business Analyst - Product owner, KuroHealth

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Work Background

Kuro HealthSr. Business Analyst

Dec. 2024United Kingdom

PfidaConsultant | Sr. Business Analyst | Product Owner

Sep. 2023 - Nov. 2024Manchester Area, United KingdomAgile Business Analyst & IT/Business Consultant - Fintech Specializing in Ethically Compliant Finance Solutions (Amazon Web Services) - Agile Methodology & Ticketing Management: Streamlined ticketing processes and contributed to sprint planning and Agile lifecycle management for efficient issue tracking and resolution. - Stakeholder Liaison & Senior Engagement: Bridged communication between business stakeholders and engineering teams; gathered requirements and provided updates to senior stakeholders. - Cross-Functional Collaboration & Tribe Structure: Worked with the Programme Manager and engineering teams on mission-critical projects; supported transition to a tribe structure and prepared for Product Owner role. - Product Roadmapping & User Story Creation: Helped define and prioritize the product roadmap; developed detailed user stories and acceptance criteria. - Workshops, Training & Mentorship: Led digital transformation workshops to implement better ways of working; managed and mentored junior business analysts, conducting training sessions to enhance skills and integrate best practices. - As-Is and To-Be Assessment & Market Analysis: Conducted comprehensive assessments of current ('As-Is') and future ('To-Be') business processes to identify areas for improvement and drive process optimization; conducted market and competitor analysis to inform development. - Performance Reporting & Change Management: Tracked and reported key performance metrics to senior management; led initiatives for smooth adoption of new processes and systems. - Customer Feedback Integration & Risk Management: Incorporated customer feedback into product development to improve user satisfaction; identified and mitigated project and product development risks. - Business Transformation & PMO Setup: Contributed to setting up a PMO for improved project governance and delivery; assisted in aligning projects with strategic objectives and optimizing resource allocation.

UnilinkConsultant | Business Analyst (Software Delivery)

Apr. 2023 - Sep. 2023RemoteWorking as an Agile Business Analyst for a world leader in probation and community corrections software applications, as well as prisoner self-service, prisoner/case management and prisoner communications within countries like Norway, UK, and Australia. - Functional and Non-Functional Requirements Analysis and Documentation - Production of Use Cases and User Stories - Task analysis and evaluating surveys and workshop results - Identify and document any required changes and communicate them to the relevant third parties/colleagues. - Report on common sources of technical issues or questions and make recommendations to the technical team - Form strong business relationships and assist business development with requirements/technical assistance/costing/resource/scheduling information & presentations where needed - Work closely with software development teams on all projects - Train employees/clients on new systems

DubitConsultant | UX Business Analyst | Product Owner

Mar. 2022 - Apr. 2023RemoteWorking on Metaverse, kids, and eSports projects with an award winning games studio. Key responsibilities: - Design and support the development of successful and innovative digital products - Elicit and document user needs/requirements and pain points, working with the jobs to be done or user stories frameworks - Design for detail whilst developing and maintaining a holistic vision for a product - Ability to look ahead to future proof designs and ensure that product scopes align with timelines - Develop and present design decisions, sketches, visual concepts and wireframes from a set of requirements - Leading design and discovery workshops with clients and presenting deliverables to senior stakeholders - Balance technical constraints, budget constraints, user needs and business requirements when designing features and functionality - Facilitate daily scrum meetings, establish and maintain a backlog, plan sprints and monitor progress towards milestones - Work on cross-platform applications to design seamless user experiences - Translate concepts into user-centred deliverables, including personas, user journeys, user flows and wireframes. - Communicate regularly with clients to ensure documented requirements and designs align with their core business objectives - Train, mentor and supervise Junior Product Analysts - Keep up to date with technological innovations, developments and best practices - Ensure design standards and best practices are upheld - Advocate for a user-centred approach to software design within the organisation and support colleagues in understanding UX design practices

Co-opBusiness Monitoring Analyst

Dec. 2021 - Feb. 2022Manchester, England, United KingdomHelping Co-op food by understanding data trends in Supplier Portals such as SAP and JDA to create business insights during their recent implementation in RBT (Retail Business Transformation). - Working closely with Business Process Owners and Senior Cross functional partners to lead Workshops/Governance Forums on Trend Analysis Commentary. - Produce and monitor Dashboards that enable the visualisation of data using Power BI. - Involves the ability to drill through raw data and communicate how it impacts business processes by telling a story. - Manage and Coordinate workload for a small team of specialists.

NHSConsultant | Digital Business Analyst

Aug. 2020 - Oct. 2021Manchester, England, United KingdomIdentified the need for Robotic Process Automation within various Manchester Foundation Trust Hospitals and worked with senior directors to implement a project management strategy that incorporates the planning, development, and deployment of bots to streamline mundane, manual, and repetitive tasks. - Designed and led RPA workshops to technologically empower the NHS workforce - Responsible for gathering and analysing business requirements by working with end users to produce detailed documentation. - Analysed Business processes, identified automation opportunities, defined RPA value proposition, reengineered process to improve automation potential and recommended strategies. - Created BPMN Models to show the As-is and To-be of projects and bridged the gap to assess technology, processes, and capabilities (PDD – Process Design Documents, SDD – Solution Design Documents). - Translated RPA business requirements to developers and act as Project Manager in an AGILE environment based on SCRUM principles. - Responsible for Manchester Hospital’s Intranet content creation and webpage development following UX/UI principles. Also developed Interactive Guides to help staff learn more about the use of Microsoft applications. Projects included: Invoicing automation, Creating Finance Dashboards (Including Power BI), Oxygen Tank Bot, and Catalogue Bots.

Second Spectrum, Inc.Data Quality Analyst

Jul. 2019 - Jul. 2020Manchester, United KingdomWorking with clients from the English Premier League and MLS to deliver a high-quality analysis of live football data which incorporates the use of Machine Learning and Artificial Intelligence. - Analyzed player movements and observed certain behaviors on the pitch in order to assist professional development. - Used live game scenarios to collect data on referees as well as the proficient use of a ball tracking system to ensure the configuration of cameras are accurate.

ICC Cricket World Cup 2019Hospitality Specialist

Jun. 2019 - Jul. 2019Manchester, United KingdomRole involved making sure customers get the best possible experience by interacting with them and fulfilling their dietary requirements, seating, and overall match experience. One situation involved a child getting a heatstroke, which put me on the alert to contact emergency first aid and making sure the family was always attended to.

AmazonFulfillment Associate

Jun. 2018 - Aug. 2018Manchester, United KingdomIn charge of leading a group of employees to maintain a consistent work rate in the packaging and delivery of Amazon products. The end goal of this is to make sure there is a high level of customer satisfaction.