Global Brands ManufactureGlobal Account Manager
Sep. 2007 - Mar. 2015Directed technology qualification and implementation projects by serving as the primary liaison between customers and cross-functional internal teams throughout the project lifecycle.
Consistently achieved sales and revenue targets through new customer acquisition, expansion of existing accounts, and development of long-term partnerships across Europe and North America, including the United States, Mexico, and Brazil. Promoted advanced manufacturing capabilities, process technologies, and engineering solutions to support new business opportunities and customer project awards.
Collaborated closely with customers, R&D, and Process Engineering teams to identify manufacturing requirements, optimize PCB production processes, and ensure compliance with IATF 16949 and IPC standards. Participated in structured 8D problem-solving activities, including root cause analysis, corrective actions, and continuous improvement initiatives to enhance operational performance and customer satisfaction. Managed APQP and PPAP deliverables while coordinating engineering, quality, production, and commercial teams to support successful validation, qualification, and customer approval processes.
Strengthened strategic relationships with customers, suppliers, and Tier 1 partners through technical support, regular communication, and annual negotiations covering pricing, supply agreements, and forecast alignment.