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Work Background
AdobeQuality Assurance Automation Engineer
Nov. 2021• Improve the efficiency and effectiveness of testing through a minimal set of tests
AdobeQuality Assurance Engineer
Jun. 2016Bucharest• Create, update, maintain test plans, test cases or files for new and existing features following product specifications
• Perform in-depth product testing on all supported platforms (Mac OS & Windows)
• Accurately file and verify comprehensive bug reports and documentation
• Act as customer advocate, providing risk analysis for the product and ensure that all issues were addressed prior to product delivery
• Review test cases written by peers and provide feedback
• Participate in sprint planning and backlog grooming to try and detect gaps or oversights in implementation decisions to recommend improvements
• Work with prerelease customers to get feedback
• Participate in customer forums to provide solutions or investigate various issues
• Collaborate with development and other QA on test execution
• Actively participate in QA weekly meetings within organization and take ownership in areas of expertise
• Executes, understand, and write new automated tests for owned areas
AdobeTechnical Support Engineer
Oct. 2011 - Jun. 2016BucharestAdobe Business Catalyst & Adobe Muse
• Handling of escalated technical, partner related issues via email and live chat for • Prioritize time, technical support issues
• Recognize and escalate technical support issues with relevant teams
• Deliver support with a focus on the customers
• Serve as Community Moderator for both Adobe Business Catalyst and Adobe Muse
• Replicate and report issues that are proven to be bugs using Jira (by Atlassian) and Watson
• Provide code analysis and develop a quick solution
• Investigate and diagnose systemic/structural issues
FreelancerWeb Developer
Oct. 2009 - Sep. 2011• Design, coding and testing of websites/applications
• PHP, MySQL, JavaScript, HTML, CSS
MicrosoftSupport Engineer
Mar. 2008 - Oct. 2009Bucharest, Romania• Kept track of day to day Service Requests through Siebel CRM
• Organized, managed, and created Helpdesk policies, procedures, standards and documentation
• Involved in development of IT projects for Microsoft Romanian GTSC
• Responsible for creating the proper technical / virtual environment for all training classes taking place in Microsoft GTSC, for interns and/or representatives of other companies
• Installed/configured various operating systems and software: Server 2003, XP, Vista, 7, Server 2008, MS Office, Antivirus, etc
• Provided on-site basic and advanced levels of support for Microsoft and other software applications • Provided on-site technical support for agreed OEM hardware
• Support for Printers/Scanners software, settings customization, and connectivity troubleshooting
• Assembled, installed, upgraded, and configured desktop workstations
• Managed the local Nortel PBX phone system (enabled and configured new extensions)
• Managed mobile data subscriptions for company employees • LAN / PBX data cabling infrastructure maintenance
• Responsible for hardware procurement through Payment Orders using MS internal tools • Sent weekly emails with “Tip Of The Week” and “Everyday Productivity Education” to help employees be more productive
• Managed access cards for Microsoft employees in EMEA region
Kentauros MediaInformation Technology System Administrator
Jul. 2005 - Mar. 2008Bucharest, Romania• Managed onprem Microsoft Active Directory and Group Policies for over 80 employees
• Implemented an Exchange based e-mail server
• Maintained the corporate website - www.kentauros.ro
• Constantly worked with the internet and communication service providers to adjust SLAs periodically
• Installed, configured and maintained all client application software
• Provided end user software and hardware technical support
• Identified problem equipment and ordered replacements
• Implemented a backup & disaster recovery systems
• Configured ISA Server for security control and a VPN between remote locations and the corporate headquarters
• Implemented and maintained security controls on servers and network devices
• Formed a centralized help desk for coordination of support services throughout the organization
Kentauros Media Information Technology System Administrator
Jul. 2005 - Mar. 2008Bucharest, Romania• Managed onprem Microsoft Active Directory and Group Policies for over 80 employees
• Implemented an Exchange based e-mail server
• Maintained the corporate website - www.kentauros.ro
• Constantly worked with the internet and communication service providers to adjust SLAs periodically
• Installed, configured and maintained all client application software
• Provided end user software and hardware technical support
• Identified problem equipment and ordered replacements
• Implemented a backup & disaster recovery systems
• Configured ISA Server for security control and a VPN between remote locations and the corporate headquarters
• Implemented and maintained security controls on servers and network devices
• Formed a centralized help desk for coordination of support services throughout the organization
Click BiroticaWeb Designer
Jan. 2003 - Jul. 2005Bucharest, Romania• Planned, created, and maintained company’s website
• Created graphics, templates, banners and themes for web and print, advertising flyers, logos
• Designed and implemented creative designs and graphics using HTML, JavaScript and CSS
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