Serena McEwan - Key Account Manager, Simplify.hr

Feedback from Serena’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Simplify.hrKey Account Manager

Aug. 2018Cape Town Area, South AfricaSimplify.hr is a a locally focused, applicant-tracking system within the software industry created by the same team that has built the Careers24 online job portal a division of Media24.com Simplify.hr is a software application that enables the electronic handling of recruitment needs by tracking, screening and filtering job applicants. Tailored specifically for the local market, the solution is targeted at in-house recruitment teams to ease their hiring process workload. Using built in tools such as ChatGPT and specialized AI functionality to enhance the clients experience and ease of functionality. My responsibilities were as follows: • Building and nurture long-term relationships with key existing clients. • Advising clients on best practice strategies within their organisation to meet their end goal. • Identify opportunity to upsell client to a better solution / product • Creating sales plans to generate revenue. • Set sales and revenue targets and work diligently to meet them • Addressing customer concerns and complaints and escalate issues as appropriate • Create plans to address clients’ business needs • Advise clients on creating profitable processes using our products and services. • Schedule regular meetings with customers to ensure they are satisfied • Ensure both the company and clients adhere to contract terms • Study competition to find new ways to retain customers • Collaborate with internal teams (e.g. Sales, Product managers, Developers, Finance etc) to address customers’ needs • Handle renewal of service agreements / Contracts

Careers24New Business Development Executive

May. 2015 - Aug. 2018Cape Town Area, South AfricaCareers24 is a division of Media24.com. Careers24 is the Online leading Job Board in South Africa. My role is to meet with both Corporate Companies and Organisations as well as Recruitment Agency's at every level from the CEO to Directors and HR Managers etc. I identify their business requirements when it comes to their online presence and advertising. Helping companies become more Brand aware and attracting the right talent to their organisations. I help develop business strategies to meet client needs, Demonstrate and present a live online solution. My responsibilities within the business are: • Generating new leads in the market. • Scheduling meetings with HR directors, Directors, Marketing etc (back to back sales) • Analyze and research client and provide corrective actions. • Present live Demonstrations and presentations of various Careers24 products and services. • Employer Branding • Online advertising • ATS - Applicant tracking systems • Preparing proposals and Service agreements, Negotiations, SEO, Talent acquisition, • Achieving Targets and commitments both monthly and Quarterly • Provide client support services in timely, accurately and professional manner. • Build positive and productive relationships with clients. • Maintain existing client base and Act as primary contact for any client inquiries and concerns. • Networking, attending HR Conferences or breakfasts etc • Develop quality service programs to ensure client retention • Provide support to new product development and enhancement projects. • Assist product managers and developers with ideas and solutions with updating products for better service offerings. Products / services we offer: Careers portal - Access to over 3million registered job seekers Online advertising Employer Branding Source and Select ATS - Applicant tracking system

ReversideSenior Recruitment Executive

Jul. 2014 - May. 2015SandtonReverside Professional Services (Pty) Ltd. My focus was on New business development and providing Talent and Recruitment consulting services to the IT, Finance, Mining, Engineering, Construction and Rail industries. My Responsibilities were as follows: • New business development (Sourcing new job specs from various companies and organizations) • Meeting with prospect clients • Partnering with hiring managers to determine staffing needs • Making recommendations to company hiring managers. • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved. • Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices • Serving as a liaison with area employment agencies, colleges, and industry associations • Screening resumes • Performing in-person and phone interviews with candidates • Administering appropriate company assessments • Performing reference and background checks • Coordinating interviews with the hiring managers • Following up on the interview process status • Communicating employer information and benefits during screening process • Completing timely reports on employment activity • Conducting exit interviews on terminating employees

PNetCustomer Relationship Management Assistant

Apr. 2012 - Jul. 2014BedfordviewA Client Relationship Manager for Southern Africa’s leading On-line and e-Recruitment Service Provider, PNet, which is a subsidiary of the internationally recognized SAON Group and StepStone. My Responsibility was managing corporate accounts and renewing client contracts as well as identifying potential growth opportunities and up-selling solutions within existing client base. My responsibilities were as follows: • Building and nurture long-term relationships with key existing clients. • Identify opportunity to upsell client to a better solution / product • Creating sales plans to generate revenue. • Set sales and revenue targets and work diligently to meet them • Addressing customer concerns and complaints and escalate issues as appropriate • Create plans to address clients’ business needs • Advise clients on creating profitable processes using our products and services. • Schedule regular meetings with customers to ensure they are satisfied • Ensure both the company and clients adhere to contract terms • Study competition to find new ways to retain customers • Collaborate with internal teams (e.g. Sales, Product managers, Developers, Finance etc) to address customers’ needs • Handle renewal of service agreements / Contracts Products we offered: Online job advertising portal Online advertising response handling ATS - Applicant tracking system