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Work Background
Connor Global Recruitment Consultant
Aug. 2020United States, San FranciscoResponsibilities:
• Designs, develops and maintain the recruitment process in the organization (including its description, recruitment and on-boarding measurement definitions, regular measurement reporting, taking proper actions to close gaps)
• Designs the selection matrix for choosing the optimum recruitment channel and recruitment source
• Partner with hiring managers from many disciplines to plan, source, and fill hiring needs. • Builds a quality relationship with the internal customers, external recruitment agencies, and vendors
• Monitors and constantly reduces the costs of the recruitment process
• Coordinates the social media communication strategy for different job profiles and functions in the organization
• Conducts candidate profiling and job interviews for all levels
• Monitors the labor legislation and implements required changes to keep the process compliant
• Acts as a single point of contact for managers regarding recruitment and topics
ZigZag OffshoringRecruitment Manager
Apr. 2017 - Mar. 2020NCR - National Capital Region, PhilippinesResponsible for designing and implementing the company's recruitment process and builds a healthy relationship with internal and external customers.
Responsible for the development of the recruitment team in Human Resources, develops successors and increases the value added by the team members. Reponsibilities Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps) Designs the selection matrix for choosing the optimum recruitment channel and recruitment source Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization Builds a quality relationship with the internal customers and external recruitment agencies Monitors and constantly reduces the costs of the recruitment process Sets the social media communication strategy for different job profiles and functions in the organization Conducts job interviews for the managerial job positions (or key jobs in the organization) Monitors the labor legislation and implements required changes to keep the process compliant Manages and develops the team of HR Recruiters Acts as a single point of contact for managers regarding recruitment topics Designs training recruitment for HR Recruiters and line managers
Conduit GlobalSenior HR Manager for Recruitment
Jul. 2016 - Apr. 2017Philippines• Responsible for the Recruitment function of Conduit Global, a leading business process outsourcer (BPO) operating in two call centers, as well as for other corporate global support departments.
• Reports directly to the Sr. Global Director of Human Resources UK and Philippines.
• Leads and manages the Recruitment team, inclusive of developing Recruiter talent, coaching and providing feedback on performance, developing and managing the budget, and providing day-to-day direction to team members. • Ensures the talent acquisition targets for the business are met in the most cost efficient manner as possible. This involves meeting aggressive call center ramp periods, as well as hiring for strategic managerial roles in the business. Develops and executes a comprehensive candidate sourcing strategy for all levels of the business to ensure that the right people are in place at the right time. Proactively identifies talent gaps.
• Personally recruit for senior manager roles, inclusive of extending offers and closing candidates. • Provide advice and counsel to business leaders and managers regarding both strategic and tactical aspects of interviewing and selection. • Implements new processes and best practices where appropriate. • Monitors and report recruitment metrics including Time-to-fill, Cost-per-hire, Percentage of roles open/filled, Quality of hire, etc., giving transparency to the Recruitment function's effectiveness. Produce other ad hoc reports on an as-needed or as-requested basis. • Develops and maintains positive and partnering relationships with outside recruitment sources, needed in times when internal recruitment pools are depleted or during large-scale, call center ramps. • Develop and implement sourcing strategies to generate enough candidate to support the hiring requirements.
CloudstaffRecruitment Manager
Jun. 2015 - Oct. 2015Philippines• Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)
• Maintain, review and update recruitment software applications • Design or review application forms and other Recruitment documents.
• Develop job descriptions and employee specifications. • Designs the selections matrix for choosing the optimum recruitment channel and recruitment source.
• Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization. • Builds a quality relationship with the internal customers and external recruitment agencies.
• Builds a quality relationship with the Schools and Universities. • Monitors the labor legislation and implements required changes to keep the process. • Sets the social media communication strategy for different job profiles and functions in the organization. • Conducts job interviews for the managerial job positions (or key jobs in the organization). • Monitors the labor organization and implements required changes to keep the process compliant.
• Manages and develops the team of HR Recruiters. • Acts as a single point of contact for managers regarding recruitment topics.
• Designs training recruiter for HR Recruiters and line managers. • Performs other duties and responsibilities as assigned. • Duties and Responsibilities are subject to change to comply with the requirements of the Company and Company Provider.
TeleDevelopment Services, Inc.Senior Recruitment Consultant
Jul. 2013 - May. 2015Philippines• Development and maintenance of candidates database to ensure steady supply of candidates with expertise in the BPO/ Non-BPO, Specialized and IT. • Responsible for End-to-End recruitment process of placed candidates. • Client Management: - placement of jobs, close transactions of client’s vacated positions and increase business with prospective and existing clients to meet budgeted sales revenue target and growth of TDS business. • Performs variety of administrative tasks that support the overall mission of quality performance and service.
EnglishCentral, Inc.Recruitment Manager
Oct. 2012 - Jan. 2013Philippines* Recruitment Contractor for Code8/English Central.
* Handles end to end Recruitment Activities for the company. Achievements: * Hired hard to find IT professionals at the least possible time.
* Hired for the NEW Mobile Developers Team
Serchlincasia ManilaRecruitment Consultant
Nov. 2011 - Jul. 2013Ortigas Center, Pasig City, Philippines• Sourcing candidates for IT and Executive Positions. • Responsible for specific corporate accounts, maintaining good business relations with multi-national companies and establishing rapports with clients.
ConvergysRecruitment Supervisor
Oct. 2010 - Mar. 2011Philippines• Leads day to day recruitment operations-Intial Interviews and Final Interviews; handles 2 Major clients.
• In-charge of delivery of outsourced recruiting solutions. • Responsible for efficiently deploying resources across accounts, driving performance through metrics and working with Operations and Training team to improve service delivery, ultimately resulting in improved customer satisfaction. • Ensures recruitment operates in the most efficient and effective way, in particular ensuring the reporting regimes are in place to demonstrate progress against corporate and operational strategy. • Works with Business Leaders/Sr. Managers/Directors to meet or exceed client needs. • Lead specific aspects of the client relationship, formal client reporting and ensuring that client needs and expectations are understood and satisfied in the appropriate way. • Plan and deliver operational requirements including financial and human resource planning.
SafewayLead Technical Recruiter
Jan. 2008 - Jan. 2010PhilippinesLeads day to day recruitment operations; which consists of 6 Major clients, and 500+ resources. In-charge of delivery of outsourced recruiting solutions. Responsible for efficiently deploying resources across accounts, driving performance through metrics and working with the MANCOM team to improve service delivery, ultimately resulting in improved customer satisfaction. Ensures recruitment operates in the most efficient and effective way, in particular ensuring the reporting regimes are in place to demonstrate progress against corporate and operational strategy. Works with Service Delivery Leaders/Sr. Managers/Directors to meet or exceed client needs. Lead specific aspects of the client relationship, formal client reporting and ensuring that client needs and expectations are understood and satisfied in the appropriate way.
TELUS InternationalSenior Recruitment Officer
Jan. 2006 - Dec. 2007Philippines• Drove the hiring process in a high-volume / time-sensitive environment, working directly with hiring managers and managing candidates through the process to have them on-board the soonest. • Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. • Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies. • Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates. • Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle. • Responsible for mentoring and providing on-going training and support for recruitment associates and new recruiters and serve as a resource for learning and navigating senior technical policies and procedures.
Sykes PhilippinesLead Recruiter
Jun. 2004 - Aug. 2006Philippines• Effectively recruited for Call Center Agent posts and Professionals in a time-sensitive environment.
• Placed high-end technical professionals in the area of Information Technology.
• Located potential candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies. • Qualified candidates for appropriate positions through a process of sourcing, screening, and interviewing. • Performed reference checks, negotiated terms and rates for each project, coordinated the interview process, extended offers, and closed candidates. • Performed extensive recruiting for VP for Finance, VP for Administration and VP for operations
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