Farmers Insurance & Financial ServicesCustomer Service Representative/ Insurance Agent
Oct. 2008 - Dec. 2010Houston, Texas AreaAt the insurance agency, I was responsible for preparing personal lines insurance quotes including homeowners, automobile, windstorm, flood, umbrella, etc., processing payments, preparing invoices, processing new insurance policies, answering phone calls and scheduling appointments, discussing policy issues with existing clients including amending personal lines policies, manage retention to maintain a 100% quota by calling customers with past due accounts, preparing insurance documents, and faxing, scanning, emailing, and mailing documents and insurance policies.